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"Good location, clean room, pillows are a little hard but that maybe my preference, use of the health centre and pool was included, nice perk. Would recommend "

"Value for money, toilet fan was not working. Also we hardly see anybody at reception and bar area. Lack of staff."

"The reception staff are great. The location being in Gatwick is terrific of course, convenient for the airport and trains. The amenities are clean and comfortable however dinner service let the hotel down. No shortage of staff it seemed but totally disorganised the night we were there. Guests were asking for menus, following up on drinks, food and dinners. My husband finally received a dessert he was waiting for only to have another brought to the room long after we left the dining room. It seemed like disorganised chaos. The hotel if they rectify training and ensure some procedures in place in the dining room will nail it."

"We had a great stay, the kids loved the pool, the staff were amazing Especially lucie at reception and Julie from The restaurant. These staff are an asset to the hotel Can’t wait to stay again"

"Excellent choices for breakfast, and Pat on duty in the restaurant was so hepful - nothing too much trouble. I have stayed at this hotel before, and hope to return again sometime."

"Beautiful room , clean ,staff friendly & helpful , spa relaxing "

"It was my third stay and Frimley Hall provided excellent experience as always. Great massages, helpful staff, serene surroundings. Would be great to see wider choice of wines and spirits in the bar - many wineries, breweries and cider producers in the area but nothing close to local at the bar."

"For a Ramada expected better, dirty room, shower blocked with hair. Sink blocked, bathroom not clean... not a good experience."

"The ‘mandatory’ online check in and codes for bedroom doors were a bit of a faff but the hotel has been significantly upgraded and the decor is very tasteful."