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Nhận xét về Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence

5 out of 5
Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence
Jumeirah Lakes Towers Cluster T, Off Sheikh Zayed Road, Dubai

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 252/503 nhận xét" "
Đánh giá 8 - Tốt. 173/503 nhận xét" "
Đánh giá 6 - Được. 49/503 nhận xét" "
Đánh giá 4 - Kém. 14/503 nhận xét" "
Đánh giá 2 - Tồi. 15/503 nhận xét" "

8,8/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

SAYURI

Thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 5, 2024

8/10 - Tốt

Ashley Denis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lake setting
Lưu trú 5 đêm vào Tháng 4, 2024
Abdelilah trả lời vào 22/05/2024
Dear Ashley Denis,Thank you for rating us on Expedia.We are pleased to see that you enjoyed your experience and hope to welcome you back again soon.Kind regards,The Hotel Management,

10/10 - Xuất sắc

Camille Patricia

Lưu trú 11 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Trisyia

Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic
Lưu trú 1 đêm vào Tháng 4, 2024
Abdelilah trả lời vào 30/04/2024
Dear Trisyia,We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

10/10 - Xuất sắc

Riyaaz

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff service at the hotel was exceptional and everyone we dealt with was extremely friendly, understanding and welcoming. The buffet breakfast we had was amazing - lots of freshly made options!
Lưu trú 4 đêm vào Tháng 4, 2024
Abdelilah trả lời vào 30/04/2024
Dear Riyaaz,Thank you for your excellent rating on Expedia.Your feedback is much appreciated.Please come again soon.Best regards,The Hotel Management

10/10 - Xuất sắc

jose

Lưu trú 7 đêm vào Tháng 4, 2024
Abdelilah trả lời vào 22/05/2024
Dear Jose,We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

2/10 - Tồi

Wang

Lưu trú 3 đêm vào Tháng 4, 2024
Abdelilah trả lời vào 06/05/2024
Dear WangThank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Management

10/10 - Xuất sắc

Saed

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Meets all requirements!
Lưu trú 3 đêm vào Tháng 4, 2024
Abdelilah trả lời vào 18/04/2024
Dear Saed,Thank you for rating us with 5 stars.We are pleased to see that you enjoyed your experience and hope to welcome you back again soon.Kind regardsThe Hotel Management

8/10 - Tốt

Anke

Danke
Lưu trú 4 đêm vào Tháng 4, 2024
Abdelilah trả lời vào 18/04/2024
Dear Anke,Thank you for your excellent rating on Expedia.Your feedback is much appreciated.Please come again soon.Best regards,The Hotel Management

4/10 - Kém

lee

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Hotel was fine, clean and good location. On arrival I asked to take my golf bag but he insisted putting it on the baggage trolley. Next thing I know all the heavy luggage are on top and he’s jammed them in, which has snapped one club and bent my putter. Both need replacing and are expensive. No efforts were made by the staff to make up for damages or take responsibility. Annoying as I asked him not to take them. Ruined the trip unfortunately.
Lưu trú 2 đêm vào Tháng 3, 2024
Abdelilah trả lời vào 28/03/2024
Dear LeeThank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Management

8/10 - Tốt

Cornelia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They were all very nice 😊
Lưu trú 7 đêm vào Tháng 3, 2024
Abdelilah trả lời vào 25/03/2024
Dear Cornelia,Thank you for rating us on Expedia.We are pleased to see that you enjoyed your experience and hope to welcome you back again soon.Kind regardsThe Hotel Management

10/10 - Xuất sắc

Amal

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Le personnel est très professionnel très accueillant toujours prêt à vous accommoder. Très agréable séjour je recommande vivement cet hôtel!
Lưu trú 2 đêm vào Tháng 3, 2024
Abdelilah trả lời vào 25/03/2024
Chere Amal,Nous vous remercions de partager votre expérience suite à votre séjour au Pullman Dubai Jumeirah Lakes Tower.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleursBien Cordialement,La Direction,

10/10 - Xuất sắc

Amal

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We really enjoyed our stay looking forward to our next stay at the same hotel. Breakfast was amazing, the staff and the service was beyond expectation highly recommend the hotel to anyone!
Lưu trú 6 đêm vào Tháng 2, 2024
Abdelilah trả lời vào 28/02/2024
Dear Amal,Thank you for rating us with 5 stars.We are pleased to see that you enjoyed your experience and hope to welcome you back again soon.Kind regardsThe Hotel Management

10/10 - Xuất sắc

simon, Doncaster

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel clean and friendly. I would recommend. Taxis easy to get outside too. Chelsea on the front desk showed great customer service. The screens in the lifts showing whats-on and offers went way to fast. You need to slow this down as no chance to read 😀
Lưu trú 3 đêm vào Tháng 2, 2024
Abdelilah trả lời vào 26/02/2024
Dear Simon,We are delighted to read that you enjoyed your Stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on our Expedia.com page.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,The Hotel Management

10/10 - Xuất sắc

Paul

Lưu trú 2 đêm vào Tháng 2, 2024
Abdelilah trả lời vào 26/02/2024
Dear Paul,Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT.Warm regards,The Hotel Management

10/10 - Xuất sắc

Chirag

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Abdelilah trả lời vào 13/02/2024
Dear Chirag,Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT.Warm regardsThe Hotel Management

10/10 - Xuất sắc

Omar

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing hotel and staff. First class service. Big compliments to them all - from the security, concierge, receptionists, waiters and cleaners. So respectful and very well mannered. Highly recommended and we will definitely be back to Pullman Jumeirah Lake Towers hotel!
Lưu trú 5 đêm vào Tháng 1, 2024
Abdelilah trả lời vào 29/01/2024
Dear OmarThank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLTWarm regards The Hotel Management

10/10 - Xuất sắc

Kalpesh

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Abdelilah trả lời vào 24/01/2024
Dear Kalpesh,Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLTWarm regards The Hotel Managment

10/10 - Xuất sắc

BYUNG JOON

Lưu trú 2 đêm vào Tháng 1, 2024
Abdelilah trả lời vào 19/01/2024
Dear BYUNG JOONWe very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Managment

10/10 - Xuất sắc

Leandro

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 1, 2024
Abdelilah trả lời vào 16/01/2024
Dear LeandroThank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT.Warm regards The Hotel Management

10/10 - Xuất sắc

Rishi

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very accommodating, I had came down with a fever and asked for blankets and water in the middle of the night, the staff came right away. They also gave us a 4pm checkout so we have more time to rest.
Lưu trú 4 đêm vào Tháng 1, 2024
Abdelilah trả lời vào 10/01/2024
Dear Rishi,Thank you for posting your review on EXPEDIA following your recent experience with us.I truly appreciate you taking the time to write such a nice review with great comments and thank you for your thoughtful feedback.We have shared your comments with the rest of the team and we hope to have the pleasure of welcoming you back soon.Yours sincerely,The Hotel Management

8/10 - Tốt

Mario

Lưu trú 4 đêm vào Tháng 1, 2024
Abdelilah trả lời vào 10/01/2024
Dear Mario,Thank you for reviewing your recent visit on Hotels.com.We appreciate the time you have taken and hope to welcome you back again soon.Warm regards,The Hotel Management

6/10 - Được

Osama

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Lưu trú 4 đêm vào Tháng 12, 2023
Abdelilah trả lời vào 08/01/2024
Dear Osman,Thank you for your rating on Expedia.Your feedback is much appreciated.Please come again soon.Best regards,The Hotel Management

10/10 - Xuất sắc

Stephen, Amsterdam

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel. Rooms were well appointed and the location next to the metro stop makes commuting easy.
Lưu trú 4 đêm vào Tháng 12, 2023
Abdelilah trả lời vào 27/12/2023
Dear Stephen,Thank you for posting your review on Expedia following your recent experience with us.I truly appreciate you taking the time to write such a nice review with great comments and thank you for your thoughtful feedback.We have shared your comments with the rest of the team and we hope to have the pleasure of welcoming you back soon.Yours sincerely,The Hotel Management

10/10 - Xuất sắc

Momodou

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent property with staff that are very friendly and helpful. The food is great. Especially Friday night dinner at the main restaurant- Bollywood night.
Lưu trú 8 đêm vào Tháng 11, 2023
Abdelilah trả lời vào 23/11/2023
Dear Momodou,Thank you for posting your review on Expedia following your recent experience with us.I truly appreciate you taking the time to write such a nice review with great comments and thank you for your thoughtful feedback.We have shared your comments with the rest of the team and we hope to have the pleasure of welcoming you back soon.Yours sincerely,The Hotel Management

10/10 - Xuất sắc

King

Lưu trú 2 đêm vào Tháng 10, 2023
Abdelilah trả lời vào 31/10/2023
Dear King,I am delighted to read that you enjoyed your stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on Hotels.com.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,Hotel Management

10/10 - Xuất sắc

Jakob

Lưu trú 3 đêm vào Tháng 10, 2023
Abdelilah trả lời vào 31/10/2023
Dear Jakob,I am delighted to read that you enjoyed your stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on Hotels.com.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,Hotel Management

6/10 - Được

Bela

Lưu trú 3 đêm vào Tháng 10, 2023
Abdelilah trả lời vào 02/11/2023
Dear Bela,Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Management

10/10 - Xuất sắc

Mathias

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 16 đêm vào Tháng 7, 2023
Abdelilah trả lời vào 31/10/2023
Dear Mathias,I am delighted to read that you enjoyed your stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on Hotels.com.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,Hotel Management

8/10 - Tốt

castro

Lưu trú 3 đêm vào Tháng 7, 2023
Abdelilah trả lời vào 10/08/2023
Dear Castro,I am delighted to read that you enjoyed your stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on Expedia.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,Hotel Management

10/10 - Xuất sắc

Ingeborg

Lưu trú 13 đêm vào Tháng 6, 2023
Abdelilah trả lời vào 20/06/2023
Dear Ingeborg,I am delighted to read that you enjoyed your stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on Google.com.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,The Hotel Management

8/10 - Tốt

Mustafa Behzat

Lưu trú 3 đêm vào Tháng 3, 2023
Abdelilah trả lời vào 30/03/2023
Dear Mustafa Behzat,Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT.Warm regards, Abdelilah Ait AhmadFront Office Manager

2/10 - Tồi

YONGSUB

Lưu trú 3 đêm vào Tháng 3, 2023
Abdelilah trả lời vào 28/03/2023
Dear YONGSUB,Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait AhmadFront Office Manager

10/10 - Xuất sắc

Annika

Lưu trú 8 đêm vào Tháng 3, 2023
Abdelilah trả lời vào 23/03/2023
Dear Annika,Thank you for reviewing your recent visit on Hotels.com.We appreciate the time you have taken and hope to welcome you back again soon.Warm regards,Abdelilah Ait AhmadFront Office Manager

10/10 - Xuất sắc

Niels

Lưu trú 4 đêm vào Tháng 3, 2023
Abdelilah trả lời vào 23/03/2023
Dear Niels,Thank you for reviewing your recent visit on Hotels.com.We appreciate the time you have taken and hope to welcome you back again soon.Warm regards,Abdelilah Ait AhmadFront Office Manager

8/10 - Tốt

Mustafa Behzat

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I book including breakfast but hotel insisit breakfast not included and charge us extra for breakfast , pleaee check my bookıng amd advise
Lưu trú 5 đêm vào Tháng 3, 2023
Abdelilah trả lời vào 23/03/2023
Dear Mustafa Behzat,We very much appreciate your comments regarding your stay at the Pullman Jumeirah Lake Tower.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Abdelilah Ait AhmadFront Office & Guest Experience Manager

2/10 - Tồi

Murat

Lưu trú 4 đêm vào Tháng 3, 2023
Abdelilah trả lời vào 14/03/2023
Dear Murat,Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait AhmadFront Office Manager

8/10 - Tốt

Sami A

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Conveniece and closeness to town
Lưu trú 6 đêm vào Tháng 2, 2023
Abdelilah trả lời vào 14/03/2023
Dear Sami,Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT.Warm regards, Abdelilah Ait AhmadFront Office Manager

4/10 - Kém

Sam

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Less than 5 star. The sink was plugged, room amenities not up to standard.
Lưu trú 11 đêm vào Tháng 2, 2023
Abdelilah trả lời vào 07/03/2023
Dear Sam,Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait AhmadFront Office Manager

8/10 - Tốt

Mark

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Looking forward to return
Room is spacious and clean. Room keeper is eco-friendly and respects customer's wish not to change bedsheet until necessary. Also, the WiFi in the room is great and easy to connect. The breakfast has sufficient variety for international travellers. I wish to have more time to explore other facilities. Front desk persons are amazingly helpful and friendly. Will definitely return as the location is convenient and environment pleasant with a lot of restaurants within walking distance.
Lưu trú 3 đêm vào Tháng 2, 2023
GM trả lời vào 06/03/2023
Dear Mark,Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence for your recent visit to Dubai. We are delighted that we exceeded your expectations with the hospitality shown during your stay and we would be honoured to have you return to stay with us in the future.Sincerely, Laurent Noury, General Manager

4/10 - Kém

Janusz

Lưu trú 2 đêm vào Tháng 2, 2023
GM trả lời vào 06/03/2023
Dear Janusz,We are very disappointed to receive such a low rating for your stay at our hotel. As you haven't told us why we invite you to share any concerns you have with us so please respond to the survey you will receive. We want all our guests to leave feeling like they'd want to return so we hope to have a future opportunity to serve you better.Sincerely, Laurent Noury, General Manager

10/10 - Xuất sắc

Thorsten

Lưu trú 3 đêm vào Tháng 2, 2023
GM trả lời vào 28/02/2023
Dear Thorsten,Thank you for your rating of the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. We are delighted you enjoyed everything about your stay and we hope to welcome you back to stay with us again.Sincerely, Laurent Noury, General Manager

10/10 - Xuất sắc

Luigi

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location for a business trip
GM trả lời vào 16/01/2023
Dear Luigi,Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent business trip. We are so pleased you enjoyed your stay with us and we hope when you are next looking for accommodation in Dubai that you won't hesitate in returning to stay with us again.Sincerely, Laurent Noury, General Manager

8/10 - Tốt

Momodou

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is very good by Dubai standards. Its proxmity tobtge train station makes commute very comfortable. Very helpful staff
Lưu trú 6 đêm vào Tháng 11, 2022
GM trả lời vào 12/01/2023
Dear Momodou,Firstly, please accept my apologies for the delay in my response. We would like to take the opportunity to thank you for sharing your experience online and are delighted that your stay at the Pullman Dubai Jumeirah Lakes Towers met your satisfaction. We hope to have the pleasure of you returning to stay with us again.Sincerely, Laurent Noury, General Manager

8/10 - Tốt

Ezzeldin, Orinda

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The place is clean & safe with good accessibility. Room service leaves a lot to be desired
Lưu trú 3 đêm vào Tháng 10, 2022
Abdelilah trả lời vào 31/10/2022
Dear Ezzeldin,Thank you for reviewing your recent visit on Expedia.We appreciate the time you have taken and hope to welcome you back again soon.Warm regards,Abdelilah Ait AhmadFront Office Manager

6/10 - Được

Sami A

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
convenient location Slow room service
Lưu trú 5 đêm vào Tháng 10, 2022
Abdelilah trả lời vào 31/10/2022
Dear Sami AThank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve.Warm regards Abdelilah Ait AhmadFront Office Manager

10/10 - Xuất sắc

DONGHUN

Lưu trú 8 đêm vào Tháng 9, 2022
Abdelilah trả lời vào 28/09/2022
Dear DONGHUN,I am delighted to read that you enjoyed your stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on Hotels.com.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,Abdelilah Ait AhmadFront Office Manager

6/10 - Được

Emad

Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 8, 2022
Abdelilah trả lời vào 13/09/2022
Dear Emad,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Abdelilah Ait AhmadFront Office Manager

8/10 - Tốt

Dominic

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 8, 2022
Abdelilah trả lời vào 22/08/2022
Dear Dominic,Thank you for this amazing review on Hotels.com. I am very happy to konwo that you enjoyed our hotel and it’s service and I will not fail to pass your kind feedback on to the entire staff.I hope to soon welcome you back in The Pullman Dubai Jumeirah Lakes Towers.Kind regards,Abdelilah Ait AhmadFront Office Manager

10/10 - Xuất sắc

Dominic

Lưu trú 1 đêm vào Tháng 8, 2022
Abdelilah trả lời vào 17/08/2022
Dear Dominic, Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT. Warm regards, Abdelilah Ait Ahmad Front Office Manager