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Nhận xét về Sofitel Dubai Downtown

5 out of 5
Sofitel Dubai Downtown
Sheihk Zayed Road, Downtown Dubai, Dubai

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 714/1000 nhận xét" "
Đánh giá 8 - Tốt. 181/1000 nhận xét" "
Đánh giá 6 - Được. 53/1000 nhận xét" "
Đánh giá 4 - Kém. 27/1000 nhận xét" "
Đánh giá 2 - Tồi. 25/1000 nhận xét" "

9,6/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,4/10

Tiện nghi, dịch vụ

9,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Rajkishore

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Experience Manager trả lời vào 28/05/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Asim, Houston

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Neat clean and courteous staff ..conveniently located near Dubai mall
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Experience Manager trả lời vào 15/05/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Alvin, Tampa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very well situated, close to train with very helpful staff.
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Experience Manager trả lời vào 13/05/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Ryan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Geweldig locatie, vriendelijke persoon en nette kamers.
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Experience Manager trả lời vào 08/05/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Sami

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Experience Manager trả lời vào 06/05/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Evelyn, Miami

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice view of Burj Khalifa and very nice staff.
Lưu trú 5 đêm vào Tháng 4, 2024
Guest Experience Manager trả lời vào 03/05/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Mary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Experience Manager trả lời vào 01/05/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Marco

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel, nice environment, lots of options to eat
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Experience Manager trả lời vào 26/04/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Mofied

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Impressive
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Experience Manager trả lời vào 29/04/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

2/10 - Tồi

Ali

Lưu trú 1 đêm vào Tháng 4, 2024
Guest Experience Manager trả lời vào 24/04/2024
Dear Valued Guest,We appreciate you taking the time to rate your stay with us. We are unable to find any information on what could have gone wrong during your stay. We did try to reach out to you for further clarification to no avail. We sincerely hope we will be able to communicate to you to investigate this score and take the necessary action. Warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown

10/10 - Xuất sắc

Moulay Rachid, Montreal

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good pricing excellent service
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Experience Manager trả lời vào 15/04/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Parveen

Lưu trú 5 đêm vào Tháng 4, 2024
Guest Experience Manager trả lời vào 01/05/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

8/10 - Tốt

Jasjot s

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Experience Manager trả lời vào 09/04/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

8/10 - Tốt

DR. JEAN

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A good hotel
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Experience Manager trả lời vào 22/04/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Brian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was perfect!
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Experience Manager trả lời vào 08/04/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Amber

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The suite I stayed in with my family was spacious, clean and quiet with an excellent view of downtown Dubai. The breakfast and the iftar dinner at the restaurant is delicious. This hotel is one of the best hotels we've ever stayed in. The service is outstanding. The rooftop pool is one of the nicest ones we have ever seen at a hotel. We hope to come back for a vacation again soon.
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Experience Manager trả lời vào 08/04/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

6/10 - Được

Gabriel

Đi theo nhóm
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
didn't like the room,my frends were in a different room the Peruvian restaurant didn't have Peruvian food the Asian restaurant is way way too expensive
Lưu trú 6 đêm vào Tháng 3, 2024
Guest Experience Manager trả lời vào 08/04/2024
Dear Valued Guest,Thank you for sharing your experience from your recent stay at Sofitel Dubai Downtown. We have noted your feedback duly with further recommendations for change and improvement. We sincerely hope to have the opportunity to welcome you back for more enhanced stay. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

william

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Liked the close access to bus and metro as well as walking distance to dubai mall
Lưu trú 4 đêm vào Tháng 3, 2024
Guest Experience Manager trả lời vào 08/04/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

George

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This Hotel is perfect in every way, excellent walking distance to the Dubai Mall, great pool area, restaurant and public areas are very clean and inviting. All the staff are very pleasant.
Lưu trú 4 đêm vào Tháng 3, 2024
Lusine trả lời vào 04/04/2024
Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

2/10 - Tồi

Heather

Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ
I was in the middle of renewing my Emirates ids and because of that i only had my driver's license available as my valid form of id (my company holds our passports until the ids are issued), so they wouldn't let me check in. It ruined my entire weekend that was planned in Dubai with friends that flew all the way from the States to visit. Very disappointed that no accommodation could be made with the hotel.
Lưu trú 1 đêm vào Tháng 3, 2024
Lusine trả lời vào 25/03/2024
Dear Valued Guest, We appreciate all forms of constructive feedback since this allows us to continually improve our services. We sincerely apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in future for more pleasant stay. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Amit

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best hotel I've ever stayed at. Amazing service from the second I arrived. The breakfast buffet is also excellent, huge variety and everything is delicious.
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Experience Manager trả lời vào 22/03/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Luis Fernando

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel in a great location with a fantastic breakfast
Lưu trú 6 đêm vào Tháng 3, 2024
Guest Experience Manager trả lời vào 18/03/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Ernest Stanley

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Experience Manager trả lời vào 12/03/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

HARJINDER

Lưu trú 5 đêm vào Tháng 2, 2024
Guest Experience Manager trả lời vào 22/03/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Christian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Très proche du métro ligne rouge station Burj Khalifa, possibilité d’aller à Dubaï mall et Burj Khalifa à pied et à l’aéroport en métro en moins de 40 mn. Chambre confortable, spacieuse, propre avec climatisation. Personnel souriant, accueillant et professionnel. Buffet petit-déjeuner très varié (salé et sucré) avec de nombreux choix. Nous avons passé un très agréable séjour.
Lưu trú 7 đêm vào Tháng 2, 2024
Guest Experience Manager trả lời vào 01/03/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Colin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
First time in Dubai
Glad we chose Sofitel Downtown for our first Dubai trip. Great location close to Burj and Dubai Mall. Also easy access to the metro. Upgraded to a club room on 29th floor which was spacious and well appointed. Comfortably passed my two key tests of comfortable bed and good shower facility. Most impressive part was the service element with friendly and well trained staff throughout the hotel.
Lưu trú 7 đêm vào Tháng 2, 2024
Guest Experience Manager trả lời vào 01/03/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

MYONGHUN

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
Guest Experience Manager trả lời vào 01/03/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

haidar, dearborn heights

Lưu trú 7 đêm vào Tháng 2, 2024
Guest Experience Manager trả lời vào 21/03/2024
Dear Valued Guest,Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel.We are excited to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Noli

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel location was great and walking distance to Dubai Mall. The hotel staff was very nice and helpful. Excellent breakfast buffet.👍 The room was fine but the 2 bed side tables are very small and only one side has outlet for charging phones. Also the room light switches are very confusing.
Lưu trú 8 đêm vào Tháng 2, 2024
Guest Experience Manager trả lời vào 01/03/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

6/10 - Được

Karen, Doha

Lưu trú 4 đêm vào Tháng 2, 2024
Guest Experience Manager trả lời vào 21/03/2024
Dear Valued Guest,Thank you for sharing your experience from your recent stay at Sofitel Dubai Downtown. We regret to know that your experience did not meet your expectations. Should we known that not all the aspects of your stay were to your liking while you were staying with us, we would have addressed it immediately. We sincerely hope to have the opportunity to welcome you back in future. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

6/10 - Được

Jeevan

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Guest Experience Manager trả lời vào 22/02/2024
Dear Valued Guest,We appreciate all forms of constructive feedback since this allows us to continually improve our services. We regret to know that your stay was not as pleasant as we tried it to be. We sincerely hope to have the opportunity to turn around your experience with us. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Noshaba

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had an amazing stay at Sofitel with my family. The staff were very helpful. There was a range of breakfast choices. We had a beautiful view of Burj Khalifa. The hotel is a 15 minute walk from Dubai Mall which is through the air conditioned metro link. I would highly recommend.
Lưu trú 7 đêm vào Tháng 2, 2024
Guest Experience Manager trả lời vào 19/02/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 2, 2024
Guest Experience Manager trả lời vào 23/02/2024
Dear Valued Guest,Please accept our sincere apologies for the inconvenience caused during your stay. Rest assured, we have already addressed the matter with the relevant team, and we will ensure this is not repeated in future. Meanwhile, we are already in touch with you to address your concerns directly. We sincerely hope to have the opportunity to turn around your experience with us. Warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown

6/10 - Được

Ryan

Khách đi công tác
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 2, 2024
Guest Experience Manager trả lời vào 20/02/2024
Dear Valued Guest,We appreciate all forms of constructive feedback since this allows us to continually improve our services. We sincerely hope to have the opportunity to welcome you back in future for more pleasant stay. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

JEE YOON

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Experience Manager trả lời vào 14/02/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

6/10 - Được

FERNANDO, CUERNAVACA

Đi cùng gia đình
Una propiedad muy regular para esa ciudad.
Lưu trú 3 đêm vào Tháng 1, 2024
Guest Experience Manager trả lời vào 01/02/2024
Dear Valued Guest,Thank you for sharing your experience from your recent stay at Sofitel Dubai Downtown. We appreciate all forms of feedback since this allows us to continually improve our services. We sincerely hope to have the opportunity to welcome you back.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

JOAQUIM

Lưu trú 2 đêm vào Tháng 1, 2024
Guest Experience Manager trả lời vào 31/01/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

2/10 - Tồi

Frederic

Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Niveau accor: pas de manager enfin un français qu s en fout des clients… deux reports sans aucune intervention: nul!!
Lưu trú 12 đêm vào Tháng 1, 2024
Guest Experience Manager trả lời vào 31/01/2024
Dear Valued Guest,Thank you for sharing your experience from your recent stay at Sofitel Dubai Downtown. We regret to know that your experience did not meet your expectations. We sincerely hope to have the opportunity to turn around your experience with us. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Martin J.

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Stay Here - Upscale, Location, Location, etc.!!!!
I've stayed here before and was very pleased with all aspects of my stay - Professionalism, Service, Amenities, Restaurants, Clubs and of course the Convenience & Location, etc., that I stayed here again!
Lưu trú 7 đêm vào Tháng 1, 2024
Guest Experience Manager trả lời vào 31/01/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Tanya

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
NYE Blast
Checked in on New Year's Eve when pretty much all traffic was shut down. The hotel staff was very welcoming and gracious. Amazing hotel with a big and delicious breakfast. Walking distance to Dubai Mall and Burj Khalifa. They have a couple restaurants and nightclub on premise. Definitely a MUST stay in Dubai.
Lưu trú 2 đêm vào Tháng 12, 2023
Guest Experience Manager trả lời vào 31/01/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

virginia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love this place! Great location views from your room. The pool is excellent
Lưu trú 6 đêm vào Tháng 1, 2024
Guest Experience Manager trả lời vào 26/01/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Jihoon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
두바이 숙박
두바이 머무는 동안 편안한 숙박과 서비스로 좋은 추억을 만들수 있었습니다. 또한 좋은 로케이션과 주변환경이 정말 마음에 들었습니다.
Lưu trú 4 đêm vào Tháng 1, 2024
Guest Experience Manager trả lời vào 26/01/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

6/10 - Được

rithyrith, Singapore

Lưu trú 7 đêm vào Tháng 1, 2024
Guest Experience Manager trả lời vào 31/01/2024
Dear Valued Guest,Thank you for sharing your experience from your recent stay at Sofitel Dubai Downtown. We regret to know that your experience did not meet your expectations. We sincerely hope to have the opportunity to turn around your experience with us. Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

8/10 - Tốt

MOHAMMAD

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 1, 2024
Guest Experience Manager trả lời vào 23/01/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

IKJOON

Thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 1, 2024
Guest Experience Manager trả lời vào 23/01/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

Nur Amalia Binte

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We got a room with the Burj Khalifa view. The room is huge too. Everything was great!
Lưu trú 2 đêm vào Tháng 1, 2024
Guest Experience Manager trả lời vào 23/01/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

6/10 - Được

Michael T., Encino

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Although a nonsmoking hotel our room and the alternative room smelled heavily of cigarettes. The lobby was nice but the room was substandard
Lưu trú 3 đêm vào Tháng 11, 2023
Guest Experience Manager trả lời vào 11/01/2024
Dear Valued Guest,Thank you for sharing your feedback with us.We regret to know that your experience did not meet your expectations. We sincerely hope to have the opportunity to welcome you back and turn around your experience with us. warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown

10/10 - Xuất sắc

Hans, Navarre

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My wife and I recently returned from our vacation in Dubai. We had a wonderful stay at Sofitel Downtown Dubai. Everyone we interacted with was friendly and helpful. The entire reception team and breakfast staff were amazing. I would like to highlight a few people who made our stay pleasant. Nebil, Si Thu, Carlo, Vesta, Winnie, Joy, May and Mustafa. We specifically traveled to Dubai to celebrate the New Year, and we were delighted to learn about the hotel hosting a New Year’s Eve Gala. The event was magnificent, down to every detail! The entire staff worked diligently to put on such an amazing event! There was a world-class spread to satisfy everyone’s taste palate! We loved the entire event! Thank you for a wonderful stay and the unforgettable New Year’s celebration!
Lưu trú 5 đêm vào Tháng 12, 2023
Guest Experience Manager trả lời vào 09/01/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

10/10 - Xuất sắc

MR AP

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent
Excellent comfortable, Good location.
Lưu trú 3 đêm vào Tháng 12, 2023
Guest Experience Manager trả lời vào 09/01/2024
Dear Valued Guest,Thank you for sharing your wonderful experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had an incredible time at our hotel.We are excited to have the opportunity to provide you with another exceptional stay.Warm regards,Lusine IskandaryanGuest Experience ManagerSofitel Dubai Downtown

4/10 - Kém

Giannakis

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Surely not a two star hotel
The hotel needs renovation and to be more clean in common areas. The breakfast is terrible and is at the level of 2 star hotel. Finally the restaurants and bars are of a no star hotel
Lưu trú 3 đêm vào Tháng 12, 2023
Guest Experience Manager trả lời vào 11/01/2024
Dear Valued Guest,We regret to know that your experience did not meet your expectations. We wish we could have had your feedback while staying with us so that we could have addressed it promptly. Warm regards,Lusine IskandaryanGuest Experience Manager Sofitel Dubai Downtown