4 nhà hàng, phục vụ bữa sáng, bữa trưa, bữa tối, món Ý

Nhận xét về W Dubai - The Palm

5 out of 5
W Dubai - The Palm
West Crescent, Palm Jumeirah, Dubai, Dubai

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 335/458 nhận xét" "
Đánh giá 8 - Tốt. 73/458 nhận xét" "
Đánh giá 6 - Được. 25/458 nhận xét" "
Đánh giá 4 - Kém. 13/458 nhận xét" "
Đánh giá 2 - Tồi. 12/458 nhận xét" "

9,4/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,4/10

Tiện nghi, dịch vụ

9,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Dr. Michael

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Modern gestaltetes Artdeko- Hotel mit schöner Pool-Landschaft und Privatstrand. Essen sehr hochwertig, freundliches und kompetentes Personal. Roof-top-bar und Gourmetrestaurant zusätzlich. Riesiges Manko: viel zu laute Musik ab 8 Uhr morgens bis tief in die Nacht, teilweise am Pool so laut, dass eine Unterhaltung grenzwertig ist.
Lưu trú 5 đêm vào Tháng 5, 2024
Kashif trả lời vào 20/05/2024
Hello Dr. Michael, Thank you for taking the time to share your detailed feedback about your recent stay with us. We're thrilled to hear that you enjoyed our modern Art Deco design, the beautiful pool area, private beach, and the high-quality food. It's wonderful to know that our friendly and competent staff made a positive impression on you, and that you appreciated our rooftop bar and gourmet restaurant.We deeply regret to hear that the loud music impacted your overall experience. Your comfort is our top priority, and we apologize for any inconvenience this caused. We take your feedback seriously and will review our current music volume levels to ensure they enhance, rather than detract from, our guests' enjoyment.Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you back in the future for an even more relaxing stay.Warm regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Neven

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great experience
Lưu trú 4 đêm vào Tháng 5, 2024
Kashif trả lời vào 20/05/2024
Hello Neven, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Dr. Abdulah, Wien

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful family vacation
Lưu trú 9 đêm vào Tháng 5, 2024
Kashif trả lời vào 16/05/2024
Hello Dr. Abdulah, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance

10/10 - Xuất sắc

Nana

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 4, 2024
Kashif trả lời vào 16/05/2024
Hellp Nana, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance

10/10 - Xuất sắc

Thomas, Accra

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent reception and heart feeling ambiance!
Lưu trú 1 đêm vào Tháng 5, 2024
Kashif trả lời vào 09/05/2024
Hello Thomas, Thank you again for your review, it really does mean a lot to us that you had a great time here. Please do let me know next time you are in planning to stay with us and I look forward in making your stay more memorable in the future. Kind regards,Kashif Shimajiri

10/10 - Xuất sắc

Gabrielle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 11 đêm vào Tháng 4, 2024
Kashif trả lời vào 09/05/2024
Hello Gabrielle, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Thomas, Accra

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Justice
Lưu trú 1 đêm vào Tháng 4, 2024
Kashif trả lời vào 09/05/2024
Hello Thomas, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

antonio

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gran bella struttura
Lưu trú 4 đêm vào Tháng 4, 2024
Kashif trả lời vào 09/05/2024
Hellp Antonio,Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance

6/10 - Được

Emine

Lưu trú 5 đêm vào Tháng 4, 2024
Kashif trả lời vào 09/05/2024
Hello Emine, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Tyree

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everyone at the property was so helpful and pleasant. The room was nice and spacious, clean & the balcony area overlooked the pool area and the beach which was an amazing view. Taxi/Uber service was easily accessible.
Lưu trú 4 đêm vào Tháng 1, 2024
Kashif trả lời vào 19/04/2024
Hello Tyree, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our team made your experience memorable. It's wonderful to know that you appreciated the spacious and clean room, as well as the stunning view from your balcony. We're glad our convenient transportation options added to the ease of your trip. We hope to have the pleasure of welcoming you back soon for another fantastic stay!Kind regards,Kashif ShimajiriDirector of Quality Assurance

8/10 - Tốt

Inderpal

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed my stay for a couple of nights with young family. Good value for money.
Lưu trú 2 đêm vào Tháng 4, 2024
Kashif trả lời vào 15/04/2024
Hello Inderpal,Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

8/10 - Tốt

Sukh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice location for Palm. Be careful of the 'partial sea view' room as was virtually no view
Lưu trú 3 đêm vào Tháng 3, 2024
Kashif trả lời vào 19/03/2024
Hello Sukh, Thank you so much for your positive review! Your feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay.Apologies regarding the lack of view, our partial sea view may have. Please do let me know of your next visit ahead of time and I will personally ensure to look after you and provide you with the best view to manage your expectations. Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

8/10 - Tốt

Jason

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed at the W palm during feb 2024 half term with 2 and 5 year olds, the staff were great with the children which made the holiday so much more enjoyable. Hotel is trendy, and busy at weekends (esp Friday but all of Dubai is as expats party in the hotels), but we just went out for the day. There are adult only areas, which is fine as still pool/beach/kids club/restaurants you can use. Dubai has so many choices when looking for a hotel, but I’d recommend the W for families.
Lưu trú 5 đêm vào Tháng 2, 2024
Kashif Shimajiri trả lời vào 05/03/2024
Hello Jason, Thank you for sharing your recent experience at the W Dubai The Palm! We're thrilled to hear that you and your little ones had such an enjoyable stay with us. It's fantastic to know that our staff went above and beyond to make your holiday special, particularly by providing excellent care for your children.We understand that Dubai can get quite lively, especially on weekends, but we're glad to hear that you were still able to make the most of your time exploring the city. It's great that our hotel's amenities catered to both adults and families, offering something for everyone to enjoy.We truly appreciate your recommendation of the W Dubai The Palm for families. It means a lot to us that you had such a positive experience and that you'd choose to stay with us again. We look forward to welcoming you back for another unforgettable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,Kashif Shimajiri Director of Quality Assurance

10/10 - Xuất sắc

Hakan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Serene Escape with Stunning Views and Exceptional
The hotel boasts a pleasant location that offers a tranquil atmosphere, complemented by stunning views of the sea and the Palm Jumeirah area. The staff is incredibly welcoming, always smiling, and genuinely dedicated to ensuring guests have a delightful and joyful experience. The pool area is thoughtfully separated into family and adult sections, adding to the overall appeal. The rooms are roomy and comfortable, while the balcony provides the perfect spot for enjoying coffee in the morning and evening.
Lưu trú 4 đêm vào Tháng 2, 2024
Kashif trả lời vào 19/02/2024
Hello Hakan, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our location, staff, amenities, and accommodations met your expectations.It's fantastic to know that you found our hotel's location peaceful and scenic, with breathtaking views of the sea and the Palm Jumeirah area. We're also delighted that our staff's warm hospitality contributed to making your experience delightful. We take great pride in our team's dedication to ensuring every guest feels welcomed and valued throughout their stay.We're pleased that you appreciated the thoughtful design of our pool area, which aims to provide a relaxing environment for both families and adults alike.Furthermore, we're glad you found our rooms spacious and comfortable, with balconies perfect for enjoying moments of relaxation with a cup of coffee while taking in the beautiful surroundings.Your kind words motivate us to continue providing exceptional service and memorable experiences for all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay soon. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out.Kind regards,Kashif ShimajiriDirector of Quality Assurance

6/10 - Được

Philip

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel for adults, but two areas for improvement to be considered a family friendly hotel. 1) Loud music most nights making it difficult with young children; and 2) Food options for children weren't great as part of the half board package
Lưu trú 7 đêm vào Tháng 2, 2024
Kashif trả lời vào 19/02/2024
Hello Philip, Thank you for your feedback! We appreciate your positive remarks about our hotel. We also value your constructive criticism regarding areas for improvement in catering to families.Regarding the loud music, we understand how this can be challenging for families with young children. We will review our entertainment schedule to ensure that quieter evenings are available, especially for families, while still maintaining a vibrant atmosphere for our adult guests.In terms of food options for children, we apologize for any inconvenience caused by the limitations within our half board package. We will certainly take your feedback into consideration and work on expanding our menu to include more child-friendly options that cater to diverse tastes and preferences.Your insights are invaluable to us as we continuously strive to enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made based on your feedback. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Cong

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 2, 2024
Kashif trả lời vào 19/02/2024
Hello Cong, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Anire

Đi theo nhóm, Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Best stay
Hotel was amazing, staff very helpful, room clean and spacious. Amenities in place, lovely rooftop bar and restaurant. Pool and private beach amazing and lots of activities to do for adults and children.
Lưu trú 7 đêm vào Tháng 1, 2024
Kashif trả lời vào 12/02/2024
Hello Anire, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

6/10 - Được

Leili

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed at the W hotel for 5 nights and the hotel in the weekend is a club rather than a 5* hotel. Music is blasting from different directions literally all day/night. The hotel beach and swimming pool areas were populated by huge number of external guests and that really spoiled the hotel environment and the service one would expect from a 5* hotel. If you want to stay in a hotel that feels like a club in Ibiza, then this is a perfect place for you. If you want a relaxing and a nice ambient hotel with good service, then go elsewhere. Note: it was better during the week days but unfortunately the weekend situation killed the hotel for us.
Lưu trú 5 đêm vào Tháng 1, 2024
Kashif trả lời vào 01/02/2024
Hello Leili, Thank you for taking the time to share your feedback about your recent stay at the W hotel. We sincerely apologize for any inconvenience and disappointment you experienced during your weekend stay.It's disheartening to hear that the ambiance of the hotel, particularly during the weekends, did not meet your expectations for a 5-star experience. We understand the importance of a tranquil and relaxing environment, and we regret that the club-like atmosphere affected your overall impression.We genuinely appreciate your detailed comments as they provide valuable insights for us to address and improve upon. Rest assured, we will share your concerns with our management team to ensure that necessary measures are taken to enhance the guest experience, especially during peak times.We understand that you may have been looking for a more serene and exclusive experience at a 5-star hotel, and we regret that we fell short of delivering that during the weekends. Your feedback is crucial to our ongoing efforts to provide the best possible service to our guests.We hope you would consider giving us another opportunity in the future to showcase the true essence of the W hotel experience. Once again, we appreciate your candid feedback, and we sincerely apologize for any inconvenience caused during your stay.Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Nada, Neckarsulm

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service, Personal unglaublich freundlich. Atemberaubende Anlage.
Lưu trú 6 đêm vào Tháng 1, 2024
Kashif trả lời vào 01/02/2024
Hello Nada, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Johan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Kashif trả lời vào 26/01/2024
Hello Johan,Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

2/10 - Tồi

abdullah, kuwait

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 1, 2024
Kashif trả lời vào 18/01/2024
Hello Abduallah, Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss your feedback further. Kind regards,Kashif Shimajiri Director of Quality Assurance

10/10 - Xuất sắc

Samuelina Cornellie van der

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Het was een top locatie!!
Lưu trú 6 đêm vào Tháng 1, 2024
Kashif trả lời vào 17/01/2024
Hello Samuelina, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Eduardo

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Kashif trả lời vào 11/01/2024
Hello Eduardo,Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance

2/10 - Tồi

Harry Nicholas

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Never came back again.Ther day before we were to leave my wife had a bad case of food poising from one of the restaurants in the hotel. My wife was very sick, and I needed to call the doctor as she was very unwell (shacking, dehydrated, body aching then diarrhea and vomiting over 20 times with a temperature in excess of 38* to 39*). The doctor came and put her on IV drip (4 different drips), plus medication. To make it worse my wife was bed ridden, we were all stressed, and I advised the reception that night that we would need to hold the room. They said it’s fine (no one has booked the room to date) and available to finalise in the morning. To my dismay they then advised us we had to relocate to another smaller room the following day, whilst my wife was still in pain, lying in bed with still symptoms of diarrhea and vomiting. Whilst being sick my wife had to pack her bags with us and relocate to another floor which was way further from the lifts which aggravated my wife to walk further. I believe before you give this room away it should be fully sterilised by health requirements which shocked me that it was leased to another party in a couple hours, we vacate the room. We are very disappointed with the hotel and the way we have been treated, saying you probably got it from eating out of the hotel, but this was not the case as we didn’t leave the hotel for 2 days prior. My daughter then got an eye infection and temperature over 39*, doctor believes it was from the pool
Lưu trú 10 đêm vào Tháng 12, 2023
Kashif trả lời vào 11/01/2024
Hello Harry, Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss your feedback further. Kind regards, Kashif ShimajiriDirector of Quality Assurance

8/10 - Tốt

Tracy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 1, 2024
Kashif trả lời vào 10/01/2024
Hello Tracy, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Kashif trả lời vào 10/01/2024
Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

6/10 - Được

Robert

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 12, 2023
Kashif trả lời vào 01/02/2024
Hello Robert, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Richard

Lưu trú 5 đêm vào Tháng 12, 2023
Kashif trả lời vào 10/01/2024
Hello Richard, Thank you so much for your fantastic review! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your future visits even more enjoyable, please let us know.We look forward to welcoming you back and serving you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

8/10 - Tốt

Samuel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place if you are looking for a quiet relaxing place, very quiet comparing other places we stayed. Amazing rooms but boarding for a family with adult kids
Lưu trú 3 đêm vào Tháng 12, 2023
Kashif trả lời vào 10/01/2024
Hello Samuel,Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Chizoma Helen Anyaibe Ralpheal

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 12, 2023
Kashif trả lời vào 03/01/2024
Hello Chizoma Helen, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Regards,Kashif ShimajiriDirector of Quality Assurance

2/10 - Tồi

Hei Man

Lưu trú 6 đêm vào Tháng 12, 2023
Kashif trả lời vào 17/01/2024
Hello Hei Man, Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss your feedback further. Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

B

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 6 đêm vào Tháng 11, 2023
Kashif trả lời vào 06/12/2023
Hello B,Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards, Kashif Shimajiri Director of Quality Assurance

10/10 - Xuất sắc

Kailin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good except the building hallways are too dark that made me feel scary
Lưu trú 3 đêm vào Tháng 11, 2023
Kashif trả lời vào 30/11/2023
Hello Kailin, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services and enhance the overall guest experience.We are sorry to hear that you found the building hallways too dark, and we understand the importance of feeling comfortable and secure during your stay. Your concerns have been noted, and we will certainly look into addressing the lighting in the hallways to create a more inviting atmosphere.Our aim is to ensure that every aspect of your stay is enjoyable, and we apologize for any discomfort caused by the dimly lit hallways. Please rest assured that we take your comments seriously, and your feedback will be shared with our team to implement necessary changes.If there's anything else you'd like to share or if you have specific suggestions on how we can improve, please feel free to let us know. We value your patronage and hope to have the opportunity to welcome you back for an even more positive experience in the future.Thank you again for bringing this to our attention.Best regards,Kashif Shimajiri Director of Quality Assurance

10/10 - Xuất sắc

dzelal

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had an incredible experience during our stay in Dubai, and this hotel truly struck the perfect balance. If you're in search of a stylish and welcoming hotel with an exceptional staff, this is the place for you. While it's true that you can find more luxurious and extravagant hotels, this one provides outstanding value for the experience. The location is excellent, but it's important to note that the hotel is situated a bit away from downtown and major activities, requiring a short drive or taxi ride. Nevertheless, the warm welcome and excellent service we received made it entirely worthwhile. The breakfast was a highlight, so be sure not to miss that delightful part of your stay.
Lưu trú 6 đêm vào Tháng 11, 2023
Kashif trả lời vào 30/11/2023
Hello dzelal, Thank you so much for sharing your experience at our hotel in Dubai! We are thrilled to hear that you had an incredible stay and that our establishment struck the perfect balance for you.It's wonderful to know that you found our hotel to be stylish and welcoming, and we truly appreciate your kind words about our exceptional staff. We take pride in providing outstanding service, and it's heartening to hear that our efforts made your stay memorable.We understand that our location, while excellent, is a bit away from downtown and major activities. However, we're glad to hear that the warm welcome and excellent service you received made the distance entirely worthwhile. Your feedback on the breakfast being a highlight is particularly gratifying, and we're delighted that you enjoyed that delightful part of your stay.We appreciate your honesty in mentioning that there are more luxurious and extravagant hotels, but we're pleased that you found our hotel to offer outstanding value for the overall experience. Your feedback is invaluable, and we look forward to welcoming you back whenever your travels bring you to Dubai.Safe travels!Kashif Shimajiri Director of Quality Assurance

10/10 - Xuất sắc

Antonius

Lưu trú 3 đêm vào Tháng 11, 2023
Kashif trả lời vào 14/12/2023
Hello Antonius,Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

8/10 - Tốt

Sam

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 11, 2023
Kashif trả lời vào 19/11/2023
Hello Sam, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance

10/10 - Xuất sắc

Caryn

Lưu trú 1 đêm vào Tháng 11, 2023
Kashif trả lời vào 19/11/2023
Hello Caryn, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Janice Lorraine Fletcher

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel had a modern flair if that is what you want, but very beautiful! It was a 10/10. The hotel in and out were clean and well kept. The staff were friendly, helpful and inviting. Taxis and transport are always available and the staff always helped with obtaining. I know I will be back to Dubai and I will be back to this same hotel! Amazing!
Lưu trú 3 đêm vào Tháng 11, 2023
Kashif trả lời vào 15/11/2023
Hello Janice, Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you enjoyed the modern flair of our establishment and found it to be beautiful. Achieving a 10/10 rating from you is truly an honor and a testament to our team's commitment to providing exceptional service.It warms our hearts to know that you found both the interior and exterior of the hotel to be clean and well-maintained. Our staff takes great pride in ensuring a welcoming and comfortable environment for all our guests, and we're delighted to hear that their friendliness and helpfulness left a positive impression on you.We understand the importance of convenient transportation options, and we're glad our team was able to assist you in obtaining taxis and other transportation services. Dubai is indeed a fantastic destination, and we can't wait to welcome you back to our hotel on your next visit. Your loyalty means the world to us, and we're committed to making your future stays just as amazing as this one.Once again, thank you for choosing to stay with us and for sharing your fantastic review. We look forward to the pleasure of hosting you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

6/10 - Được

Charlotte

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 10, 2023
Kashif trả lời vào 02/11/2023
Hello Charlotte, Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss your feedback further. Kind regards,

10/10 - Xuất sắc

Susanne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
W is a lovely place with excellent food, drinks and service. As a couple or family simply a place to enjoy.
Lưu trú 6 đêm vào Tháng 10, 2023
Kashif trả lời vào 07/11/2023
Hello Susanne, Thank you for your kind words! We're thrilled to hear that you had a lovely experience at W Dubai The Palm and enjoyed our excellent food, drinks, and service. Whether you're a couple seeking a romantic getaway or a family looking for a relaxing retreat, we're delighted to be the place where you can unwind and enjoy your time.If there's anything specific you'd like to experience during your next visit, please feel free to reach out. We look forward to welcoming you back for another wonderful stay. Safe travels, and we hope to see you again soon!Regards,Kashif ShimajiriDirector of Quality Assurance

8/10 - Tốt

Alireza

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic stay. Great service. Great hotel. Only 2 improvement ideas: - More offer and activities for children - At some time no music at the rooftop bar. It is pretty loud especially when you have the suites below the rooftop bar
Lưu trú 10 đêm vào Tháng 10, 2023
Kashif trả lời vào 07/11/2023
Hello Alireza, Thank you for your fantastic feedback! We're delighted to hear that you had a great stay and appreciated our service and hotel. We also appreciate your valuable suggestions for improvement.We understand the importance of providing a variety of activities for children, and we'll certainly consider expanding our offerings to cater to our younger guests' needs and interests.Regarding the rooftop bar, we apologize for any inconvenience caused by the loud music, especially for guests staying in suites below. We'll take your feedback into account to ensure a more comfortable ambiance for all our guests.Your input is invaluable, and we're grateful for your suggestions. If there's anything else you'd like to share or if you have any other preferences for your future stays, please feel free to let us know. We hope to welcome you back for another enjoyable experience soon. Safe travels!Kind regards,Kashif Shimajiri Director of Quality Assurance

10/10 - Xuất sắc

Morris

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Still an excellent hotel (last visit was 4 years ago). Very friendly staff, great room with an amazing view. Good food. Was a perfect stay for us.
Lưu trú 8 đêm vào Tháng 10, 2023
Kashif trả lời vào 07/11/2023
Hello Morris, Thank you for choosing to stay with us again after four years! We truly appreciate your loyalty and are thrilled to hear that you had an excellent experience. It's wonderful to know that you found our staff friendly, enjoyed the great room with an amazing view, and savored the good food.We're delighted that your stay was perfect, and we hope to continue exceeding your expectations in the future. If there's anything specific you'd like for your next visit or if you have any preferences, please feel free to let us know. We look forward to welcoming you back for another memorable stay. Safe travels!Kind regards,Kashif ShimajiriDirector of Quality Assurance

6/10 - Được

Adam

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I've stayed at W Hotels all over the world. This one is OK but a little tired. The staff is fantastic and the food is good, but the obscene prices on everything put a very sour taste in my mouth. A bottle of sunscreen was AED 240. Breakfast was AED 140. The restaurants are about double the price they feel they should be. They call you a guest but you feel like a victim because it's a resort where nothing else is close so you end up spending a lot of money there. I won't go back. They are taking advantage of their guests in my opinion.
Lưu trú 4 đêm vào Tháng 10, 2023
Kashif trả lời vào 02/11/2023
Hello Adam,Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss yourfeedback further. Kind regards,

10/10 - Xuất sắc

Russell

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I will be back!
Lưu trú 4 đêm vào Tháng 9, 2023
Kashif trả lời vào 07/11/2023
Hello Russell, We're thrilled to hear that you had a great experience, and we can't wait to welcome you back! Thank you for choosing us, and we look forward to providing you with another wonderful stay in the future. Safe travels, and see you soon!Regards,Kashif Shimajiri Director of Quality Assurance

10/10 - Xuất sắc

Jennifer

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I’ve been a lot of places and W on the palm has to be my most favorite vacation spot this was my 2nd stay and I’ll definitely be back
Lưu trú 4 đêm vào Tháng 9, 2023
Kashif trả lời vào 05/10/2023
Hello Jennifer, Thank you for your fantastic feedback! We are beyond delighted to hear that W Dubai The Palm has become your most favorite vacation spot, and we're truly honored that you chose to return for your second stay. It's wonderful to know that our hotel has left a lasting impression on you.We are committed to providing exceptional experiences, and your kind words reaffirm our dedication to delivering the best possible service. We look forward to welcoming you back for your next visit. If there's anything specific you'd like to experience or if you have any special requests for your upcoming stay, please do not hesitate to let us know. Your satisfaction is our top priority, and we're here to ensure your stay is nothing short of perfect.Once again, thank you for your loyalty and for making W Dubai The Palm your preferred vacation destination. We can't wait to have you back and create more memorable moments together.Kind regard,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Van

Lưu trú 5 đêm vào Tháng 9, 2023
Kashif trả lời vào 07/11/2023
Hello Van, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance

10/10 - Xuất sắc

Wilfred

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Kashif trả lời vào 05/10/2023
Hello Wilfred, Thank you so much for your fantastic review and stunning picture! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Yazan

Lưu trú 2 đêm vào Tháng 9, 2023
Kashif trả lời vào 05/10/2023
Hello Yazan, Thank you so much for your fantastic review! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your future visits even more enjoyable, please let us know.We look forward to welcoming you back and serving you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Ioanna

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing hotel. The staff was extremely friendly and helpful!!
Lưu trú 5 đêm vào Tháng 9, 2023
Kashif trả lời vào 05/10/2023
Hello Ioanna, Thank you for your kind words! We're thrilled to hear that you had an amazing experience at our hotel and that our staff's friendliness and helpfulness made a positive impact on your stay. We take great pride in providing exceptional service to our guests, and it's truly rewarding to know that our efforts are appreciated.If you have any specific feedback or if there's anything else you'd like to share about your stay, please feel free to reach out. We're always here to ensure your future visits are just as wonderful.We hope to have the pleasure of welcoming you back to our hotel in the near future. Thank you once again for your feedback and for choosing our hotel for your stay.Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 - Xuất sắc

Nestor

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our experience at the W Palm was Amazing. The venue, the rooms, the amenities are top notch. Most impressively were the super friendly staff. Their attention to details, were on point. They surprised me the day of my birthday day by setting balloons and cake a chocolate and a nice note celebrating me. They exceeded my expectations. We will definitely consider staying at this hotel again in the future.
Lưu trú 6 đêm vào Tháng 9, 2023
Kashif trả lời vào 05/10/2023
Hello Nestor,Thank you so much for taking the time to share your wonderful experience at the W Dubai The Palm with us! We are absolutely thrilled to hear that your stay was nothing short of amazing and that every aspect of your visit, from the venue and rooms to the amenities, met your expectations.We take great pride in our attentive staff, and it brings us immense joy to know that their friendly demeanor and attention to detail made your stay even more special. Birthdays are indeed significant occasions, and we are delighted to have been a part of your celebration. Setting up the balloons, cake, chocolates, and the heartfelt note was our way of expressing our appreciation for choosing to spend such a special day with us.Your kind words truly mean the world to us, and we are deeply grateful for your praise. We would be honored to welcome you back in the future and provide you with another exceptional stay. If there's anything specific you would like for your next visit, please do not hesitate to let us know.Once again, thank you for choosing the W Dubai The Palm, and we look forward to hosting you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance