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Nhận xét về Clayton Hotel Düsseldorf City Centre

Clayton Hotel Düsseldorf City Centre
Immermannstr. 41, Düsseldorf, NW

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 369/1000 nhận xét" "
Đánh giá 8 - Tốt. 329/1000 nhận xét" "
Đánh giá 6 - Được. 148/1000 nhận xét" "
Đánh giá 4 - Kém. 90/1000 nhận xét" "
Đánh giá 2 - Tồi. 64/1000 nhận xét" "

8,2/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Yasmina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
Het was een fijne verblijf; de kamer was schoon en ruim. De spa gedeelde was óók lekker de sauna. Het Hotel is loop afstand van de centrum van Düsseldorf.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Peter

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tolle Lage in Little Tokio
Lưu trú 3 đêm vào Tháng 5, 2024
DeliaSeng trả lời vào 24/05/2024
Dear Peter Hermany, Thank you for leaving us with this 5-star detailed review!We are flattered to receive such generous compliments regarding your overall stay with us.That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Have a wonderful day!Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Melissa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tolles Hotel. Gerne wieder
Lưu trú 2 đêm vào Tháng 5, 2024
DeliaSeng trả lời vào 16/05/2024
Dear Melissa, Thank you for leaving us with this 5-star detailed review!We are flattered to receive such generous compliments regarding your overall stay with us.That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Have a wonderful day!Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Takuma

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
日本人はここに宿泊するのが良いと感じました。周囲は日本料理店、ラーメン屋が多く過ごしやすいです。デュッセルドルフ中央駅も徒歩圏内のため、アクセスが良いです。ホテルには日本人のスタッフの方もいらっしゃったので、安心できました。ホテルは近代化されており、部屋の広さ、シャワー室、内装どれをとっても古臭さがなく、過ごしやすかったです。また、朝食は豊富でみそ汁やご飯が食べられるのも推しポイントです。とても良いホテルだと思います。 一点不満があるとすれば、シャワー室に扉がないので、シャワーの水が外へ出ないよう慎重に浴びる必要があるという点でした。
Lưu trú 3 đêm vào Tháng 2, 2024
DeliaSeng trả lời vào 10/05/2024
Dear Takuma HiraiThank you for taking the time to share this lovely review!We're so glad to know you had such an enjoyable experience with us at The Clayton Hotel Düsseldorf. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions also the friendliness of our staff. That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Kind RegardsClayton Hotel Düsseldorf

10/10 - Xuất sắc

Trevor

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Large room, good bathroom facilities and a fairly short walk to the railway and tram station
Lưu trú 4 đêm vào Tháng 4, 2024
DeliaSeng trả lời vào 22/04/2024
Dear Trevor Jones,Thank you for leaving us with this 5-star detailed review!We are flattered to receive such generous compliments regarding your overall stay with us.That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Have a wonderful day!Clayton Hotel Düsseldorf

8/10 - Tốt

Carl

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked the Japanese restaurant
Lưu trú 3 đêm vào Tháng 4, 2024
DeliaSeng trả lời vào 23/04/2024
Dear Carl Evink, Thank you for sharing a review of your experience. Our team here at The Clayton Hotel Dusseldorf is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.We hope you’ll visit us again soon.With Kind RegardsClayton Hotel Düsseldorf

8/10 - Tốt

Hiroki

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
フロントの対応を改善した方が良い
Lưu trú 1 đêm vào Tháng 4, 2024
Clayton Hotel trả lời vào 11/04/2024
Dear guest,Thank you very much for your feedback.We appreciate every review!Kind regardsYour Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Arai

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good
Lưu trú 1 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Lam

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Alles super!
Lưu trú 1 đêm vào Tháng 3, 2024
Clayton Hotel trả lời vào 01/04/2024
Lieber Gast,wir bedanken uns für Ihr Feedback und freuen uns, dass Sie einen angenehmen Aufenthalt hatten.Ihr Clayton Hotel Düsseldorf

6/10 - Được

Hou I

Đi theo nhóm
We are with friends, we would like to have a drink in the evening, but the bar is closed at 21:30, a little bit disappointed. The reception didn’t tell us how the elevator works, we had to find out by ourselves. Outside the elevator is a small screen, there we need to choose the floor and then the screen shows which of the 3 elevators we need to take.
Lưu trú 1 đêm vào Tháng 3, 2024
Clayton Hotel trả lời vào 01/04/2024
Dear Guest,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve our service.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you, that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Clayton Hotel Düsseldorf

8/10 - Tốt

Victor

Lưu trú 1 đêm vào Tháng 3, 2024
Clayton Hotel trả lời vào 15/04/2024
Dear Guest,Thank you very much for your review.We are delighted that you enjoyed your stay with us.Your Clayton Hotel Düsseldorf

8/10 - Tốt

Simon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
. trả lời vào 26/03/2024
Dear Guest,Thank you for leaving us with this 4 out of 5 points score!We are flattered to receive such generous compliments regarding your overall stay with us.That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Have a wonderful day!Your Clayton Hotel Düsseldorf

8/10 - Tốt

David

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Lovely hotel in terms of contemporary decor and great facilities (pool and spa). Only downsides were that The room had a horrible damp smell and the breakfast a bit average
Lưu trú 3 đêm vào Tháng 3, 2024
. trả lời vào 26/03/2024
Dear Guest,Thank you for leaving us with this 4 out of 5 points score!We are flattered to receive such generous compliments regarding your overall stay with us.We will inform our housekeeping team to train the team again to avoid such an experience in the future.We would be happy to welcome you again in Clayton Hotel DüsseldorfHave a wonderful day!Your Clayton Hotel Düsseldorf

8/10 - Tốt

nick

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel zelf was goed alleen als je als hollander daar een club binnen wil wordt je overal geweerd als hollander
Lưu trú 1 đêm vào Tháng 3, 2024
. trả lời vào 19/03/2024
Dear Guest,Thank you for leaving us with this 4 out of 5 points score!We are flattered to receive such generous compliments regarding your overall stay with us.Hope to see you soon in Clayton Hotel Düsseldorf.Kind regards

2/10 - Tồi

corinne

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 3, 2024
. trả lời vào 15/03/2024
Dear Guest, Thank you for taking the time to share your score regarding your recent stay with us.At the Clayton Hotel Düsseldorf, we always welcome our guest’s feedback, positive or negative as we believe this is our most important tool we have to help improve our services.We are very disappointed about the given score, its apparent from your feedback we failed on this occasion, for this we are truly sorry. We would welcome the opportunity to discuss your feedback in more detail, if you would like to afford us this opportunity please feel free to contact us by E-Mail that you will find on our official hotel website.Best Wishes,your Clayton Hotel Düsseldorf

6/10 - Được

Sahra

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Die Dusche in meinem Zimmer hat leider nicht funktioniert. Es kam kaum bis gar kein Wasser aus der Brause raus und der Druck des Wassers war miserabel. Die Temperatur ließ sich leider ebenfalls schlecht einstellen. Für den Zimmerpreis > 150€ die Nacht darf das nicht sein. Und für den Preis war das Zimmer sowie das Hotel nur „mittelmäßig“.
Lưu trú 1 đêm vào Tháng 3, 2024
. trả lời vào 14/03/2024
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem letzten Besuch in unserem Hotel zu geben. Wir sind sehr enttäuscht, dass wir Ihre Erwartungen dieses Mal nicht erfüllt haben. Wir versicheren Ihnen, dass wir alle Ihre Anmerkungen in unserem täglichen Management-Meeting mit der Technischen Abteilung besprechen werden. Wir arbeiten mit großen Anstrengungen daran, unseren Gästen ein außergewöhnliches Erlebnis zu bieten, und es ist offensichtlich, dass uns das bei Ihnen nich gelungen ist. Wir würden uns freuen, wenn Sie uns bei nächster Gelegenheit noch einmal die Chance geben, Ihr Vertrauen zurückzugewinnen, um Ihnen zu beweisen, dass dies nicht unserem Standard und Ansprüchen entspricht. Wir wünschen Ihnen alles Gute.Mit freundlichen Grüßen,Ihr Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Ghassan

Lưu trú 2 đêm vào Tháng 3, 2024
. trả lời vào 26/03/2024
Dear GuestThank you for leaving us with this top score review!We are flattered to receive such generous compliments regarding your overall stay with us.That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Have a wonderful day!Your Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Omar

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safe
Lưu trú 3 đêm vào Tháng 2, 2024
. trả lời vào 04/03/2024
Dear Guest,Thank you for leaving us with this top score!We are glad to see that you have enjoyed your last stay with us. We'd love to host you again so we can share yet another unforgettable experience with you!Kind regards,Your Clayton Hotel Düsseldorf team

2/10 - Tồi

Silke

Không thích: Nhân viên & dịch vụ
Ich habe noch nie in meinem Leben einen so schrecklichen Service gehabt und bin als Mensch so grauenvoll behandelt worden.
Lưu trú 1 đêm vào Tháng 2, 2024
. trả lời vào 29/02/2024
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem letzten Aufenthalt bei uns zu geben.Wir sind sehr enttäuscht, Ihr Feedback zu lesen, da wir immer bestrebt sind, ein außergewöhnliches Kundenerlebnis zu bieten. Aus Ihrem Feedback geht hervor, dass wir in diesem Fall nicht alles dafür getan haben, was uns sehr leid tut. Wir würden es begrüßen, wenn Sie uns die Gelegenheit geben würden, Ihr Feedback ausführlicher zu besprechen. Wenn Sie uns diese Gelegenheit geben möchten, können Sie uns gerne per E-Mail - diese finden Sie auf unserer Webseite - kontaktieren.Wir wünschen Ihnen dennoch alles Gute und würden uns freuen von Ihnen zu hören.Ihr Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Michel

Lưu trú 2 đêm vào Tháng 2, 2024
. trả lời vào 01/03/2024
Dear Guest,Thank you for leaving us with this top score review!We are flattered to receive such generous compliments regarding your overall stay with us.That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Kind regards,Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Philippe

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Parfait
Lưu trú 2 đêm vào Tháng 2, 2024

8/10 - Tốt

Hiroki

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ショッピング、レストランにも近く、便利なロケーション。
Lưu trú 1 đêm vào Tháng 2, 2024
. trả lời vào 29/02/2024
Dear Guest,Thank you for taking the time to share this review!We're so glad to know you had such an enjoyable experience with us at Clayton Hotel Düsseldorf. We're also thrilled you enjoyed our central location and proximity to so many restaurants and shopping area. That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Kind Regards, your Clayton Hotel Düsseldorf

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ
Goed maar mist verschillende punten
Goed hotel, maar komt tekort in kwaliteit en service ten opzichte van de prijs. Mooie ruime kamer, goede bedden en ruime badkamer. Goede locatie in de Japanse buurt, ideaal ten opzichte van centrum. Alleen heel jammer dat er geen ramen open kunnen in de kamer en de individuele luchtregulatie per kamer niet werkt. Daardoor is de kamer te warm. Verder bleek dat de fitness en zwembad alleen toegankelijk waren als je daar extra voor betaalde. Dat staat nergens duidelijk vermeld bij het boeken van de kamer. Het koffie / thee apparaat op de kamer is feitelijk ongeschikt om thee te zetten. Ik verbleef meerdere dagen in het hotel, bij navraag over deze punten werd geen service geboden. Dat hadden ze anders op kunnen lossen.
Lưu trú 4 đêm vào Tháng 2, 2024
. trả lời vào 29/02/2024
Dear Guest, Thank you for taking the time to share your feedback regarding your last stay with us.At the Clayton Hotel Düsseldorf, we always welcome our guest’s feedback, positive or negative as we believe this is our most important tool we have to help improve our services.Let us assure you that all of your comments will be discussed at our daily management meeting. If you give us a chance to earn back your trust, we can assure you, that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Thank you,your Clayton Hotel Düsseldorf team

10/10 - Xuất sắc

Mr Mohammed A

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay - great room
Executive room is spacious; comfortable bed, good desk area for work, TV offers German and English channels, the power shower is brilliant, good amenities in the room: wardrobe, suitcase space, ironing board etc. Hotel WiFi is good for phone use but not for laptop connection. Hotel staff were friendly, especially the young man who is dreaming to work at The Shangri-la in London - wonderful customer service from him. Room was exceptionally clean, with good natural light in the room (#386). Will definitely stay again.
Lưu trú 1 đêm vào Tháng 2, 2024
. trả lời vào 29/02/2024
Dear Guest,Thank you for leaving us with this 10 of 10 points review!We are flattered to receive such generous compliments regarding your overall stay with us.At Clayton Hotel Düsseldorf, we strive to be an all-encompassing destination with excellent facilities. This, in addition to our proximity to landmark destinations, makes us an oasis amid the bustle of the city and ideal for those seeking leisure and comfort while not sacrificing ease of access.More importantly, it is great to know that you enjoyed your stay with us, not only because of the room facilities but because our team of associates made such a positive impact on your stay with us. Our people are so important to us, especially for moments like these.We hope to have the pleasure of welcoming you back again soon.Best regards, your Clayton Hotel Düsseldorf

6/10 - Được

Tor

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Horrible service in reception
Horrible service in reception, 1 person working an 3 person doing other things. I did reservation with Hotels, and check in took 50 minutes. Service at breakfast and rom was great, but the service in reception was so bad I will pick another hotel next time.
Lưu trú 2 đêm vào Tháng 2, 2024
. trả lời vào 29/02/2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us with.From the offset please accept our sincere apologies for the short comings you encountered during your stay with us. We can assure you we have since introduced corrective training to ensure such matters do not reoccur as we simply will not allow them to. If you would like to discuss this matter in more detail please feel free to contact us directly by E-Mail that you will find our on website. Thank you,Your Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Katharina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Alles in allem ein sehr schöner Aufenthalt. Vor allem das nette Personal und die ruhigen Zimmer trotz der sehr zentralen Lage haben mir gefallen.
Lưu trú 2 đêm vào Tháng 2, 2024
. trả lời vào 29/02/2024
Lieber Gast,vielen Dank für Ihre Zeit und die tolle 5 von 5 Punkten Bewertung.Es ist schön, dass Sie einen so angenehmen Aufenthalt bei uns im Clayton Hotel Düsseldorf hatten. Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen, damit wir weitere unvergessliche Erlebnisse mit Ihnen teilen können!Herzliche Grüße,Ihr Clayton Hotel Düsseldorf Team

6/10 - Được

Dilara

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Ralf

Lưu trú 1 đêm vào Tháng 2, 2024
. trả lời vào 29/02/2024
Dear GuestThank you for leaving us with this 10 of 10 point review!We are flattered to receive such generous compliments regarding your overall stay with us.We hope to have the pleasure of welcoming you back again soon.Best regards,Your Clayton Hotel Düsseldorf

8/10 - Tốt

Francis

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent remedy
When we told the manager about an HVAC issue (our room was too hot), he immediately did everything to remedy the problem, including giving us multiple choices of rooms to move to.
Lưu trú 4 đêm vào Tháng 1, 2024
. trả lời vào 29/02/2024
Dear guest,thank you very much for sharing your review with us.At the Clayton Hotel Düsseldorf, we always welcome our guest’s feedback, positive or negative as we believe this is our most important tool we have to help improve our services. Thank you,your Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Tobias

Lưu trú 3 đêm vào Tháng 1, 2024
. trả lời vào 01/03/2024
Dear guest, thank you very much for your 10 of 10 points score. We are happy that you have enjoyed the stay with us.Hope to see you soon.Your Clayton Hotel Düsseldorf

8/10 - Tốt

Mokhtar, Paradiso

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is very nice, I always use it when in dusseldorf, since it was Nikko Hotel, but there are no more toiletries, shoe shine, etc.
Lưu trú 5 đêm vào Tháng 1, 2024
. trả lời vào 29/02/2024
Dear Guest,Thank you for leaving us with this detailed review!We are flattered to receive such generous compliments regarding your overall stay with us.That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Thank you, your Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Daniela

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ein sehr schönes, modernes Hotel mit einem tollen Pool im 9. Stock, wo man eine tolle Aussicht auf die Stadt hat. Die Zimmer sind sauber mit Safe, Kühlschank und der Möglichkeit, sich Kaffe oder Tee zuzubereiten. Das Personal ist sehr freundlich und zuvorkommend. Ganz toll ist, dass man vom daneben liegenden Parkhaus direkt mit dem Aufzug ins Hotel fahren kann. Man erreicht fußläufig gut Geschäfte und die Altstadt. Wir haben uns sehr wohl in diesem Hotel gefühlt.
Lưu trú 1 đêm vào Tháng 1, 2024
. trả lời vào 29/02/2024
Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, uns diese schöne Bewertung zu schreiben!Wir freuen uns sehr, dass Sie einen so angenehmen Aufenthalt bei uns im Clayton Hotel Düsseldorf hatten. Es ist schön, dass Ihnen unser Spa Bereich mit Penthousepool und 180 Blick über Stadt als auch die Zimmerausstattung und die gute Erreichbarkeit zum Parkhaus gefallen haben. Das ist es, was wir gerne "hören"! Wir hoffen, Sie demnächst wieder bei uns im Haus willkommen heißen zu dürfen.Ihr Clayton Hotel Düsseldorf

8/10 - Tốt

Isal

Lưu trú 2 đêm vào Tháng 1, 2024
. trả lời vào 01/03/2024
Dear Guest,Thank you for leaving us with your 8 out of 10 points review!We are flattered to receive such generous compliments regarding your overall stay with us.Hope to see you soon in our hotel.Kind regards,Clayton Hotel Düsseldorf

6/10 - Được

Takahashi

Khách đi công tác
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
暖房が効かず19.5度以上にならず寒かったです。フロントに伝えましたが何も変わりませんでした。
Lưu trú 10 đêm vào Tháng 1, 2024
: trả lời vào 29/02/2024
Dear Guest,Thank you for taking the time to share your feedback.While we wish you had a better experience, it is feedback like this that we learn from and use to improve our services and standards.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you, that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Thank you,Your Clayton Hotel Düsseldorf

8/10 - Tốt

Melanie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
. trả lời vào 04/03/2024
Dear Guest,Thank you for leaving us with this 4 out of 5 points score. We are glad that you have predominately enjoyed your last stay with us.We'd love to host you again so we can share yet another unforgettable experience with you!Kind regards,Your Clayton Hotel Düsseldorf

10/10 - Xuất sắc

john

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
. trả lời vào 29/02/2024
Dear Guest,Thank you for taking the time to share this great score!We're so glad to know you had such an enjoyable experience with us at Clayton Hotel Düsseldorf. We would be happy if you consider our hotel again for your next stay in Düsseldorf.Your Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
. trả lời vào 29/02/2024
Dear Guest,Thank you for taking the time to share this lovely score!We're so glad to know you had such an enjoyable experience with us at Clayton Hotel Düsseldorf. We would be glad to welcome you soon again.Your Clayton Hotel Düsseldorf

6/10 - Được

Christian

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 1, 2024
. trả lời vào 01/03/2024
Dear Guest,Thank you for your 6 out of 10 points score. It seems that we did not reach your expectations and we do really want to apology for the inconveniences you may have experienced. If you give us a chance to earn back your trust, we can assure you, that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Clayton Hotel Düsseldorf

2/10 - Tồi

Shuai

Khách đi công tác
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very unfriendly staff and painful communication
Old hotel, staff is not helpful. I wanted to change a harder pillow but was told unpossible that all the pillows are the same. It was a lie, my colleague stayed in another room did has a harder pillow. I eventually got it but the communication was just painful. Also receptionist not helpful either, one hairless guy refused to help me with my heavy luggage and seems “angry” that I asked for help. He replied me very boldly that they don’t have enough staff to help. Also one day my room was not cleaned. I called for room cleaning but they also refused at first. The over impression is that it was so painful to communicate with every staff, they tried all means, even lying, to avoid extra work. No smile, no one say sorry etc… will not come again definitely.
Lưu trú 3 đêm vào Tháng 1, 2024
. trả lời vào 29/02/2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us with.From the offset please accept our sincere apologies for the short comings you encountered during your stay with us. We can assure you we have since introduced corrective training to ensure such matters do not reoccur as we simply will not allow them to. If you would like to discuss this matter in more detail please feel free to contact us by E-Mail that you will find on our website.We wish you all the best.Your Clayton Hotel Düsseldorf

6/10 - Được

Bjørnar

Khách đi công tác
Không thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 1, 2024
. trả lời vào 01/03/2024
Dear Guest,Thank you for taking the time to share your score with us.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you, that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Petri

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
. trả lời vào 29/02/2024
Dear Guest,Thank you for leaving us with 10 of 10 possible points!We are flattered to receive such generous compliments regarding your overall stay with us.That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!We would be happy to welcome you soon in Clayton Hotel Düsseldorf.Kind regards,Your Clayton Hotel Düsseldorf

6/10 - Được

Svend

Under forventning
I forhold til prisen var morgenmaden lidt uinspirerende, ofte manglede der at blive fyldt op, juiceautomat var ofte tom. Afløbet i badekabine var stoppet og vandet flød ud på gulvet. Vandet i swimming poolen var køligt (ca. 22 grader.
Lưu trú 3 đêm vào Tháng 1, 2024
. trả lời vào 29/02/2024
Dear Guest, Thank you for taking the time to pass on your feedback in relation to your last visit at our hotel. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Let us assure you that all of your comments will be discussed at our daily management meeting.If you give us a chance to earn back your trust, we can assure you, that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Thank you ,Your Clayton Hotel Düsseldorf

4/10 - Kém

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 1, 2024
. trả lời vào 01/03/2024
Dear Guest,Thank you for taking the time to share your score with us.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We do really apology for the inconveniences you may have experienced during your recent stay with us. If you give us a chance to earn back your trust, I can assure you, that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Adrian

Lưu trú 2 đêm vào Tháng 1, 2024
. trả lời vào 01/03/2024
Dear guest, thank you very much for giving 10 of 10 points for your recent stay with us. We would be glad to see you soon in our hotel.Best regards,Your Clayton Hotel Düsseldorf

6/10 - Được

Johan

Thích: Sạch sẽ
Helt okej hotel men servicen i receptionen var inget vidare. Lite otrevlig personal. Spat var ett skämt. Iskall pool och bastu. Gymmet likaså, hur kan man kalla det ett gym. En maskin och inga vikter.
Lưu trú 2 đêm vào Tháng 1, 2024
. trả lời vào 29/02/2024
Dear Guest,Thank you for taking the time to share your feedback.While we wish you had a better experience, it is feedback like this that we learn from and use to improve our services in terms of staff and spa area.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you, that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Thank you, your Clayton Hotel Düsseldorf team

8/10 - Tốt

Toshifumi

Lưu trú 5 đêm vào Tháng 1, 2024
. trả lời vào 04/03/2024
Dear Guest,thank you very much for taking the time to score your last stay with us with a 4 out of 5 points. We are glad that you have predominately enjoyed your last stay with us and we do hope to see you welcome you in our hotel.We wish you all the best!Your Clayton Hotel Düsseldorf

10/10 - Xuất sắc

Alessandro

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ottimo hotel nel cuore del quartiere giapponese
Hotel nel cuore del quartiere giapponese, comodo per posizione essendo accanto alla stazione centrale e avendo accanto l’ingresso per la metro della città, davanti troverete anche numerosi ristoranti. Staff gentile, camere spaziose e pulite e ricca colazione
Camera
Camera
Lưu trú 1 đêm vào Tháng 1, 2024
. trả lời vào 29/02/2024
Dear Guest,Thank you for taking the time to share this lovely review!We're so glad to know you had such an enjoyable experience with us at Clayton Hotel Düsseldorf. We're also thrilled you enjoyed our central location and proximity to the metro station and to so many restaurants also the friendliness of our staff, our room product and the breakfast. That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Kind Regards,Your Clayton Hotel Düsseldorf

8/10 - Tốt

Viktoriia

Lưu trú 1 đêm vào Tháng 1, 2024
. trả lời vào 04/03/2024
Dear Guest,thank you very much for taking the time to score your last stay with us with a 4 out of 5 points. We are glad that you have predominately enjoyed your last stay with us and we do hope to see you soon in our hotel.Kind regards,Your Clayton Hotel Düsseldorf

10/10 - Xuất sắc

RICHARD

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great business hotel
Great business hotel in Japanese district of Düsseldorf close to both shopping and train station.
Lưu trú 1 đêm vào Tháng 1, 2024
. trả lời vào 29/02/2024
Dear Guest,Thank you for taking the time to share this lovely review!We're so glad to know you had such an enjoyable experience with us at Clayton Hotel Düsseldorf. We're also thrilled you enjoyed our central location within the Japanese district and proximity to shopping area and train station. We'd love to host you again so we can share yet another unforgettable experience with you!Kind Regards,your Clayton Hotel Düsseldorf

8/10 - Tốt

Ramon

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
. trả lời vào 04/03/2024
Dear Guest,Thank you for leaving us with this 8 out of 10 points score!We are glad that you have mainly enjoyed your stay with and would be happy to welcome you soon in our hotel. We wish you all the best.Kind regards,Your Clayton Hotel Düsseldorf