6/10 - Được
Lauren Alma
Đi cùng gia đình và trẻ nhỏ
05/12/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ
Before travelling, I requested a cot for my baby through Expedia and was told it would be arranged. When we arrived, we were first placed in a room with three single beds, but the staff member quickly changed it and assured us a cot would be brought up soon, which was fine.
When we entered the new room, there was a strong smell of cigarettes and the window was broken and stuck open, which felt unsafe with a baby. My husband went to reception, the staff apologised, and we were moved again. The next room was clean and suitable.
One night, my baby had an accident on the bed, so my husband asked reception for new bedding, using Google Translate to apologise. He was first given a sheet in the wrong size, then a duvet cover, which we made work for the night after being told housekeeping would replace everything the next day.
The following morning, we confirmed at reception that our room would be cleaned. However, when we returned, only the towels had been changed (replaced with just one towel for the three of us) and the dirty bedding was still in the room. As it was our last night, we managed, but it was disappointing.
Overall, we had a pleasant stay and the bed was very comfortable, but improvements to housekeeping are definitely needed.
Lauren Alma
Lưu trú 3 đêm vào Tháng 11, 2025