Thank you for your awesome 5 star review! We look forward to welcoming you back whenever you are in the area! Have a great summer!

So outstanding to hear! We look forward to welcoming you back again in the future!

Dear Vicente, Thank you so much for sharing your feedback with us about your recent experience. I am so very sorry that we did not offer you daily housekeeping services during your visit or explain our current housekeeping procedures. My team and I will certainly use your feedback as an opportunity to improve our operations and in hopes of offering you a WOW experience if your travels bring you back to Syracuse in the future. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Ghania, Thank you for sharing your feedback about your recent experience with us. It is our goal to ensure that you have a great stay and my team and I will do everything within our power to make that happen. I am so very sorry that we did not exceed your expectations for your recent visit. I would love to hear anything specific that we could have done differently that would have improved your experience with us as we are always looking for opportunities to improve and use your feedback to do so. I look forward to hearing back from you and to hopefully hosting any future trips that you have to the Syracuse area. We hope to offer you a WOW experience at that time. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Simon, Thank you so much for your Awesome review of our hotel and team! We are truly honored that you enjoyed your visit with us and look forward to hosting any future trips you make to the Syracuse area. I hope that we are always able to offer you a WOW experience when you visit. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Melissa, I am so very sorry for the concerns that you have shared with us about your recent experience at our hotel. We strive to give you the best experience possible while with us and my team and I will do everything within our power to make that happen. Our bistro has been closed in the evenings for several months (which we have noted on our website,) however, we hope to be reopening it very soon. We hope to host a future visit for you when your travels bring you back to the Syracuse area and we hope to offer you a WOW experience at that time. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Sharon D, I am so very sorry for the concerns that you have shared with us about your recent experience at our hotel. We strive to give you the best experience possible while with us and my team and I will do everything within our power to make that happen. We will certainly use your feedback to fine tune our operations to ensure the kinds of concerns that you have shared with us do not happen in the future. I thank you again for bringing this to our attention. We hope to host a future visit for you when your travels bring you back to the Syracuse area and we hope to offer you a WOW experience at that time. I thank you again and hope that you have a fantastic rest of your day and week!

Thank you for your high star review! We are so glad you enjoyed your stay with us and we look forward to welcoming you back soon!

Dear In, Thank you so much for your review of your recent experience with us. Our team strives to give you the best experience possible and we feel truly honored when we succeed. We look forward to hosting any future travels that you have to the Syracuse area and hope to offer you a WOW experience each and every time. Thank you again and have a fantastic rest of your day and week!

Dear Su, Thank you for your Awesome review of our hotel and team! We are truly honored that you enjoyed your visit with us and look forward to hosting any future trips that you make to the Syracuse area. We hope to always offer you a WOW experience when you visit. Thank you and have a fantastic rest of your day and week!

Dear Elisabeth, Thank you so much for mentioning Dave! He is truly an asset to our team and I will share your feedback with him as I know how excited he will be to hear it. We look forward to hosting any future trips you make to the Syracuse area and hope to always offer you a WOW experience when you visit. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Bohzidar, I am so very sorry for the concerns that you have shared with us and per our previous discussions, will certainly use your feedback to improve our operations. We'd love to host a future stay for you to show you the kind of experience that we expect you to have while with us. I thank you again and hope that you have a fantastic rest of your day and week!

Dear James, Thank you so much for your Awesome review of our hotel and for choosing us! My team and I strive to give you the best experience possible and feel truly honored when we succeed. We look forward to hosting each and every future visit you make to Syracuse and hope to make every experience even better than the last! I thank you again and hope that you have a fantastic rest of your day and week!

Dear Dorothy, I thank you so much for taking the time to complete a survey about your experience with us. It is our goal to ensure that you have a 5 star experience when you visit and I see we did not meet that expectation for you. I'd love to hear the details of your experience so that my team and I can improve our operations in the hopes of offering you a WOW experience the next time that you visit. I look forward to hearing back from you soon and I hope that you have an Awesome rest of your day and week!

Dear Diamond, Thank you so much for your Awesome review of our hotel! My team and I strive to give you the best experience possible and feel truly honored when we succeed. We look forward to hosting each and every future visit you make to Syracuse and hope to make every experience even better than the last! I thank you again and hope that you have a fantastic rest of your day and week!

Dear Robin, Thank you so much for your Awesome review of our hotel! We are honored that you enjoyed your visit with us and look forward to hosting any future travels that you have to the Syracuse area. We hope to always offer you a WOW experience when you visit. I thank you again and hope that you have a fantastic rest of your day and week!

Hello Antonio,Thank you for taking the time to share the details of your experience with me. My team and I strive to give you the best experience possible when you visit and I truly apologize that we did not meet those expectations for you. I'd love to hear additional details on how we can improve our operations. I thank you for choosing to stay with us when your travels bring you to Syracuse and we hope to offer you a WOW experience the next time that you visit. I thank you again and hope that you have a fantastic rest of your day and week!

Hello Kristofer,,Thank you for taking the time to share the details of your experience with me. My team and I strive to give you the best experience possible when you visit and I truly apologize that we did not meet those expectations for you. I'd love to hear additional details on how we can improve our operations. I thank you for choosing to stay with us when your travels bring you to Syracuse and we hope to offer you a WOW experience the next time that you visit. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Casey, I thank you so much for your detailed feedback about your recent experience with us. It is our goal to ensure that you have a great stay while with us and my team and I will do everything within our power to make that happen. Unfortunately, we are located near a busy highway, however, have put additional items in place (like thick windows,) to keep the hotel as quiet as possible. We will also be renovating over the next few years and will be expanding our fitness facilities. I do hope you were able to enjoy the brand new equipment in there. We look forward to hosting any future travels that you have in Syracuse and hope to offer you a WOW experience at that time!

Dear BrendaRose, Thank you so much for sharing your feedback with me about your recent experience at our hotel. I am so sorry that we were unable to deliver you a WOW experience as we expect for you when you visit and as we promised. We did have some extenuating circumstances arise that were unexpected this past week with our staffing. I realize that we cannot make up for that and truly apologize. We will certainly use your feedback as we are able to fine tune our operations so that when your travels bring you back to Syracuse, we can offer you an Amazing experience. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Stephen, I am so glad to hear that you had a Great stay while with us even though it was short! We look forward to hosting any future travels that bring you back to Syracuse and hope to always offer you a WOW experience when you visit. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Edith, I thank you so much for your Awesome review of our hotel! We strive to give you the best experience possible when you visit and feel truly honored when we succeed. We look forward to hosting any future visits that you have near the Syracuse area and hope to always offer you a WOW experience when you visit. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Eric, Thank you for your review. We are always looking for opportunities to improve our operations and certainly appreciate your suggestion. We are planning on updating our mattresses during our next renovation, even though they have not reached their end of life just yet. Please let us know if you have any additional suggestions. We look forward to hosting any future travels that you have near the Syracuse area and hope to make every experience better than the last. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Jason, Thank you for your review of our hotel. It is our goal to ensure that you have a great stay while with us and my team and I will do everything within our power to make that happen. If there is ever anything that we can do to improve your experience with us, please let anyone on our team know. We look forward to hosting any future trips you make to the Syracuse area and hope to offer you a WOW experience at that time. Thank you and I Hope that you have a fantastic rest of your day and week!

Dear Daniel, Thank you so much for sharing the details of your experience with us. I do hope that those unknown fees were only incidental holds and were released from your card. I apologize for any confusion or inconveniences. We do have many new team members that are still training and learning to explain those types of things and will certainly use your feedback as a training tool. We look forward to hosting any future stays that you have in the Syracuse area and hope to offer you a WOW experience when you visit. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Shari, Thank you for sharing that you had a WOW experience during your visit with us. We hope to host each and every future visit that you make to the Syracuse area and hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day and week!

Dear Amy, Thank you for sharing that you had a WOW experience during your visit with us. We hope to host each and every future visit that you make to the Syracuse area and hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day and week!

Dear Milt, Thank you for taking the time to share your feedback about your recent experience with us. It is our goal to ensure that you have a 10 stay when you visit and my team and I will do everything within our power to make that happen. I'd love to hear any specific feedback that you have on how we could have improved your experience with us and we do hope to offer you a WOW experience the next time you visit. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Robert, I thank you so much for sharing your feedback about your recent experience with us and apologize that your tissue box was empty. Please know that we do use your feedback as an opportunity to improve our operations and we look forward to hosting any future trips you make to the Syracuse area. We hope to offer you a WOW experience at that time. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Jason, Thank you so much for your review of your recent experience with us. It is our goal to ensure you have a 5 star experience when visiting and our team will do whatever it takes to make that happen. We'd love to hear any additional feedback that we could use to improve our operations. We look forward to hosting any future trips that you make to Syracuse and hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day and week!

Dear Scott, Thank you so much for your awesome review of your recent experience with us. It is our goal to ensure you have a 5 star experience when visiting and our team will do whatever it takes to make that happen. We look forward to hosting any future trips that you make to Syracuse and hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day and week!

Dear Gwynne, Thank you so much for your awesome review of your recent experience with us. It is our goal to ensure you have a 5 star experience when visiting and our team will do whatever it takes to make that happen. We look forward to hosting any future trips that you make to Syracuse and hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day and week!

Dear Annette, I am so very sorry for the concerns that you have shared with me about your recent experience at this hotel. Please know that we will certainly use your feedback as an opportunity to improve our operations. The hotel was recently acquired by new ownership and is really focusing on making positive changes. I'd love the opportunity to host a future visit for you and to show you the kind of experience that we expect you to have while with us. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Sharon J, Thank you so much for your awesome review of your recent experience with us. It is our goal to ensure you have a 5 star experience when visiting and our team will do whatever it takes to make that happen. We look forward to hosting any future trips that you make to Syracuse and hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day and week!

Dear Maryann, Thank you so much for your awesome review of your recent experience with us. It is our goal to ensure you have a 5 star experience when visiting and our team will do whatever it takes to make that happen. We look forward to hosting any future trips that you make to Syracuse and hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day and week!

Dear David R, I am so very sorry for the concerns that you have shared about your recent experience with these hotels. Our company has recently (just last week,) acquired both and we are planning to implement new policies and procedures to ensure that these kinds of things don't happen in the future. We'd love for you to come and visit us again and hope that we are able to offer you a WOW experience when you visit. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Scott, Thank you so much for your awesome review of your recent experience with us. It is our goal to ensure you have a 5 star experience when visiting and our team will do whatever it takes to make that happen. We look forward to hosting any future trips that you make to Syracuse and hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day and week!

Dear Barbara, Thank you so much for your awesome review of your recent experience with us. It is our goal to ensure you have a 5 star experience when visiting and our team will do whatever it takes to make that happen. We look forward to hosting any future trips that you make to Syracuse and hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day and week!

Dear Julie, I am so very sorry for the concerns that you have shared with us about your recent experience with us. Please know that we will use your feedback as an opportunity to improve our operations in hopes of offering you a WOW experience the next time that you visit. I thank you again and hope that you have a fantastic rest of your day and week!

Dear Neil, Thank you so much for your awesome review of your recent experience with us. It is our goal to ensure you have a 5 star experience when visiting and our team will do whatever it takes to make that happen. We look forward to hosting any future trips that you make to Syracuse and hope to make every future experience even better than the last! I thank you again and hope that you have a fantastic rest of your day and week!