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Nhận xét về Embassy Suites Syracuse

3.5 out of 5
Embassy Suites Syracuse
6646 Old Collamer Road South, East Syracuse, NY

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 482/883 nhận xét" "
Đánh giá 8 - Tốt. 180/883 nhận xét" "
Đánh giá 6 - Được. 91/883 nhận xét" "
Đánh giá 4 - Kém. 71/883 nhận xét" "
Đánh giá 2 - Tồi. 59/883 nhận xét" "

8,6/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Britteny

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Alicia

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
LOVED the appetizers and 2 free drinks
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Diego

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a great time at Embassy Suites-Syracuse. Big rooms, nice breakfast. Friendly staff.
Lưu trú 3 đêm vào Tháng 5, 2024
Nicole trả lời vào 23/05/2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay and we so appreciate the comments. We look forward to seeing you again.

6/10 - Được

Harold, MORGANTON

Đi cùng gia đình
For a relatively new Embassy Suites property, these are the worst designed rooms we have stayed in. First, the lighting is very poor in all rooms, especially the bathroom and coffee bar area. Only one light in the bathroom and no lights in the coffee area. The living room is large, but the bathroom is so small you can barely turn around. The designer should have made the bathroom larger and living room smaller. Sheets on the bed were too small and kept coming off and the pillows were very uncomfortable. All in all, a very uncomfortable stay due to poor design and decor.
Lưu trú 1 đêm vào Tháng 5, 2024
Nicole trả lời vào 23/05/2024
Thank you for taking the time to share about your most recent experience with us. We are deeply sorry we did not meet your expectations. We strive to do better and will use your comments to improve the rooms and experience for our guests. We hope you will give us another chance and visit us again.

10/10 - Xuất sắc

Abraham

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet and neat
Lưu trú 2 đêm vào Tháng 5, 2024
Nicole trả lời vào 23/05/2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay and we so appreciate the comments. We look forward to seeing you again.

4/10 - Kém

Denise

Đi theo nhóm
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We are disputing a charge
Lưu trú 1 đêm vào Tháng 5, 2024
Nicole trả lời vào 23/05/2024
Thank you for taking the time to share your experience with us. Please let us know if we can assist you in any way with the dispute. We hope to welcome you back soon.

4/10 - Kém

Jacques

Không thích: Nhân viên & dịch vụ
I recommended this hotel to our friend … they overlooked both our friends and our room - no new towels when we came back after leaving all day … they had completely skipped housekeeping.. when I went to front desk… they said they would send someone at 6 pm, so we purposely stayed in the lobby until 6:45 -to go back to nothing had been done - went to desk again and was basically told there was no staff to do our room - so I requested fresh towels … they brought them 15 min after - no refreshing room.. I was mortified that I recommended this hotel as they wanted to go to a cheaper one .. will bring this higher
Lưu trú 2 đêm vào Tháng 5, 2024
Nicole trả lời vào 23/05/2024
Thank you for taking the time to share about your most recent experience with us. We are deeply sorry we did not meet your expectations. We strive to do better and will use your comments to improve the rooms and experience for our guests. We hope you will give us another chance and visit us again.

6/10 - Được

Wendy

Lưu trú 2 đêm vào Tháng 5, 2024
Nicole trả lời vào 23/05/2024
Thank you for taking the time to share about your experience with us. Please let us know if there was anything we could have done to improve your stay. We look forward to welcoming you back soon.

10/10 - Xuất sắc

Sherry

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved everything about this place!!! Will be back!
Lưu trú 1 đêm vào Tháng 5, 2024
Nicole trả lời vào 23/05/2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay and we so appreciate the comments. We look forward to seeing you again.

10/10 - Xuất sắc

Gerianne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Nicole trả lời vào 23/05/2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay. We look forward to seeing you again.

10/10 - Xuất sắc

Patricia

Đi cùng bạn đồng hành
Easy check-in very clean staff not very friendly
Lưu trú 1 đêm vào Tháng 5, 2024
Nicole trả lời vào 23/05/2024
Thank you for taking the time to share about your most recent stay. We are so thrilled to see that you enjoyed your stay. My deepest apologies the staff was not friendly. That is not at the standard here. We look forward to seeing you again.

10/10 - Xuất sắc

Tracy

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I loved the property. The staff was very nice, professional, and accommodating. They went above and beyond to help with requests. When I arrived Expedia never booked my hotel stay. The staff was very nice and ended up finding me a room last minute. Luckily someone had just cancelled. The room was clean and I felt safe and secure. I was able to be on the same floor as my other family members. I would definitely, stay at this location again.
Lưu trú 2 đêm vào Tháng 5, 2024
Nicole trả lời vào 18/05/2024
Thank you for taking the time to share about your experience with us. We are so thrilled you enjoyed your stay. We thank you for the kind words and we hope to welcome you again soon.

2/10 - Tồi

Brigitte

They did not have me in the system so we never stayes there.
Lưu trú 2 đêm vào Tháng 5, 2024
Nicole trả lời vào 23/05/2024
Thank you for your message. My apologies on this. I have tried calling and hope to speak with you soon so we may resolve any issues. I look forward to speaking with you.

10/10 - Xuất sắc

Richard

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was very nice
Lưu trú 2 đêm vào Tháng 5, 2024
Nicole trả lời vào 14/05/2024
Thank you for taking the time to share about your most recent stay. We are so glad you enjoyed your stay! We hope to welcome you back again soon.

4/10 - Kém

Brittany

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 04/05/2024
Thank you for taking the time to share about your most recent experience with us. We are very sorry to see that you did not enjoy your stay. Please let us know how we can improve your experience. We hope to welcome you again.

8/10 - Tốt

Gloria

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Decent stay a little expensive.
Lưu trú 2 đêm vào Tháng 4, 2024
Nicole trả lời vào 04/05/2024
Thank you for taking the time to share about your most recent experience with us. We are happy to see that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 - Xuất sắc

Rhonda

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a beautiful hotel. It is nice and clean, and well kept. I could not believe the breakfast it was by far the best Free breakfast I have ever seen at a hotel. They had everything you could want and they even had an omelette station made to order. They have a huge bar but it closed at 10pm so we were not able to use it since we checked in late. However, they had a little store in the hotel where you could buy snacks, drinks and even alcohol. There is a Ruby Tuesday within a 2 minute walk. I definitely recommend this hotel!
Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 04/05/2024
Thank you for taking the time to share about your experience with us. We are so very happy to hear that you enjoyed your stay with us. We so appreciate your feedback and lovely comments.

10/10 - Xuất sắc

SUSAN

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a short drive to the Dome
Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 25/04/2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

8/10 - Tốt

Julio

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked how convenient it was right near the highway.
Lưu trú 2 đêm vào Tháng 4, 2024
Nicole trả lời vào 25/04/2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to the airport, but nothing around but other hotels and one restaurant. Hotel was clean and comfortable.
Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 25/04/2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 - Xuất sắc

Stephen

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I always enjoy staying at an Embassy Suites I love the hotel design and the “Happy Hour “ Nice hotel
Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 25/04/2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 - Xuất sắc

Anthony

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms are comfortable
Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 25/04/2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

6/10 - Được

Michael

Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 04/05/2024
Thank you for taking the time to share about your most recent experience with us. We are very sorry to see that you did not enjoy your stay. Please let us know how we can improve your experience. We hope to welcome you again.

8/10 - Tốt

JoAnn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyer our stay and overall. However, we were inconvenienced by the need for a reservation time at the pool. We arrived at check in time but rooms were not available. We had a short wait. We had to wait for a pool time slot. That meant dinner was pushed back. By the time we went out to dinner we had a two hour wait at the restaurant. So just be aware, if you have kids that are looking forward to the pool they may not be able to swim. Also, the breakfast options are adequate, but not as tasty or fresh as a basic chain hotel.
Lưu trú 2 đêm vào Tháng 4, 2024
Nicole trả lời vào 16/04/2024
Thank you for taking the time to share about your most recent experience with us. We are sorry to hear that you did not enjoy your stay. We hope to welcome you back in the near future.

10/10 - Xuất sắc

Janette

Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 04/05/2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to see that you enjoyed your stay! We hope to welcome you back soon!

10/10 - Xuất sắc

Deirdre

Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 04/05/2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to see that you enjoyed your stay! We hope to welcome you back soon!

10/10 - Xuất sắc

Dana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Nicole trả lời vào 16/04/2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 - Tốt

JoAnn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We checked in over a busy weekend. The line at check in was long and rooms were not ready at 3pm. But it was the weekend of the eclipse. Our two rooms were ready by 5pm. We had one room at 3:30 and had a pool time for 4pm so it all worked out. Yes, this property requires your party to reserve a one hour pool time. That’s not always convenient. But it does keep the numbers down at the pool. The rooms are clean and comfortable. Breakfast is just okay. There are options. Cereal, pastries, and hot foods. But I’ve had much better at lesser hotels. This hotel is a nice pick because of the suite style rooms. If you don’t need the extra space and prefer better breakfast, this might not be the best choice.
Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 16/04/2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 - Xuất sắc

Yakun

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
its ok
Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 16/04/2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

4/10 - Kém

Charrena

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
No hot water ac or heat did not cover the whole room, limited channels, no channel guide, not unlimted pool use
Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 16/04/2024
Thank you for taking the time to share about your most recent experience with us. We are very sorry to hear that you did not enjoy your stay. We hope you'll give us an other chance in the near future.

2/10 - Tồi

Kaitlin

Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 04/05/2024
Thank you for taking the time to share about your experience with us. We are so sorry to see that you did not enjoy your stay. We are always looking for ways to improve our guest experience. We hope you'll give us another chance in the near future.

4/10 - Kém

Paul

Đi cùng gia đình
Không thích: Sạch sẽ
Said it was 10 min from the Syracuse campus, but wasn’t really anywhere near it. Right on the highway.
Lưu trú 1 đêm vào Tháng 4, 2024
Nicole trả lời vào 05/04/2024
Thank you for taking the time to share about your most recent experience. We are sorry you were unhappy with our location. We hope to welcome you back soon.

10/10 - Xuất sắc

Marc

Lưu trú 2 đêm vào Tháng 3, 2024
Nicole trả lời vào 25/04/2024
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

4/10 - Kém

John

Lưu trú 1 đêm vào Tháng 3, 2024
Nicole trả lời vào 02/04/2024
Thank you for taking the time to share about your experience with us. Im so sorry to see that you did not enjoy your stay .Was there anything we could have done to improve your stay?

6/10 - Được

Lisa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The service was great!! Our room was clean and I liked the set up. I appreciated the complimentary drinks (2) and breakfast was ok. I didnt like having to make a reservation to go swimming. Li.ited food available and not much for food in the vicinity.
Lưu trú 1 đêm vào Tháng 3, 2024
Nicole trả lời vào 26/03/2024
Thank you for taking the time to share your experience with us. We understand and apologize for the inconvenience of making a pool reservation. We are strictly mandated by The Department of Health. We hope you had a chance to visit one of the several restaurants around, including ours. We hope to welcome you back in the near future.

10/10 - Xuất sắc

Austin

Lưu trú 1 đêm vào Tháng 3, 2024
Nicole trả lời vào 16/04/2024
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 - Xuất sắc

Manuel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked everything
Lưu trú 2 đêm vào Tháng 3, 2024
Nicole trả lời vào 19/03/2024
Thank you for taking the time to share about your experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 - Tốt

John, Kingston

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Nicole trả lời vào 19/03/2024
Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your stay. We hope to see you again soon.

10/10 - Xuất sắc

Jen

Đi cùng gia đình và trẻ nhỏ
Thích: Tiện nghi, dịch vụ
Friendly, informative staff. Very welcoming.
Lưu trú 1 đêm vào Tháng 3, 2024
Nicole trả lời vào 14/03/2024
Thank you for taking the time to share about your experience with us. We are so happy to hear that you enjoyed your stay. We hope to welcome you back soon!

10/10 - Xuất sắc

Joe

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Nicole trả lời vào 14/03/2024
Thank you for taking the time to share about your experience with us. We are so happy to see that you enjoyed your stay. We hope to welcome you back soon!

8/10 - Tốt

Jamie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel, nice rooms, friendly staff. Free breakfast is great
Lưu trú 1 đêm vào Tháng 3, 2024
Nicole trả lời vào 12/03/2024
Thank you for taking the time to share your experience with us. We are so happy to see that you enjoyed your stay. We look forward to welcoming you again.

6/10 - Được

Robert and Mary

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One lamp did not work. On TV remote did not work. The lighting is very poor. The breakfast was average.
Lưu trú 1 đêm vào Tháng 3, 2024
Nicole trả lời vào 12/03/2024
Thank you for taking the time to share about your most recent experience with us. My deepest apologies for items not working. This is not the standard and we appreciate you bringing this to our attention. We hope to welcome you back in the near future.

10/10 - Xuất sắc

Janesha

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Employees were really nice
Lưu trú 1 đêm vào Tháng 3, 2024
Nicole trả lời vào 05/03/2024
Thank you for taking the time to share about your most recent experience. We are so happy to hear you enjoyed your stay and our staff. We hope to welcome you back in the near future.

2/10 - Tồi

Desley

Lưu trú 1 đêm vào Tháng 3, 2024
Nicole trả lời vào 23/03/2024
Thank you for taking the time to share about your most recent experience with us. We are saddened to see that you did not enjoy your stay. Please let us know if we could have done anything to improve your stay. We hope to welcome you back again soon.

10/10 - Xuất sắc

Noah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is lovely, spacious and clean. The breakfast was pretty good. I did not eat dinner at the hotel, so I cannot comment on the restaurant other than the breakfast.
Lưu trú 2 đêm vào Tháng 2, 2024
Nicole trả lời vào 27/02/2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and breakfast. We look forward to seeing you again.

10/10 - Xuất sắc

Sherine

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was clean and spacious! They had a few loud kids there this weekend, but aside from that it was excellent.
Lưu trú 1 đêm vào Tháng 2, 2024
Nicole trả lời vào 27/02/2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and your room. We look forward to seeing you again.

10/10 - Xuất sắc

Yamilette, Rochester

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Nicole trả lời vào 27/02/2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and we look forward to seeing you again.

8/10 - Tốt

shakirra

Lưu trú 1 đêm vào Tháng 2, 2024
Nicole trả lời vào 27/02/2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and we look forward to seeing you again.

8/10 - Tốt

Kyle

Lưu trú 1 đêm vào Tháng 2, 2024
Nicole trả lời vào 27/02/2024
Thank you for taking the time to share your experience about your recent stay. We hope to earn a 10 next time. We look forward to welcoming you back in the near future.

10/10 - Xuất sắc

Bill

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very courteous front desk.
Lưu trú 1 đêm vào Tháng 2, 2024
Nicole trả lời vào 27/02/2024
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you had a great encounter with our front desk. We look forward to welcoming you back in the near future.