Hi Sarah, thank you for your loyalty to our hotel. We may have new associate at front desk, we appreciate your patience while our staff gets trained. Regarding credit card issues, servers of credit card processing system were down during the time of your check-in, resulting in majority of hospitality industry to experience same issues and we apologize for the inconvenience that may have caused. We will forward your comments to our maintenance staff for further improvements. We hope to see you again. Have a great day!

Thank you for choosing our hotel for your stay and an awesome rating. We look forward to seeing you again, have a great day!