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Nhận xét về Leonardo Royal Edinburgh Haymarket

4 out of 5
Leonardo Royal Edinburgh Haymarket
1 Morrison Link, Midlothian, Edinburgh, Scotland

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 659/1592 nhận xét" "
Đánh giá 8 - Tốt. 534/1592 nhận xét" "
Đánh giá 6 - Được. 259/1592 nhận xét" "
Đánh giá 4 - Kém. 96/1592 nhận xét" "
Đánh giá 2 - Tồi. 44/1592 nhận xét" "

8,2/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Klaus

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Die Nähe zu Old Town und New Town, man kann alles zu Fuß erreichen, und man hat eine gute Anbindung. Weil es in der Nähe von Haymarket Station ist.
Lưu trú 2 đêm vào Tháng 5, 2024

6/10 - Được

Michael

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The staff were very friendly and helpful. The beds were clean and the room well maintained during our stay. So overall, the staff are excellent. The restaurant food was excellent too. The state of the hotel however was disappointing. Online, it looks like a rather new and chic hotel with an old world charm. However, the hallway carpets were dirty and stained beyond what I have ever seen at other hotels of this calibre. The bathtub and surrounding walls looked like they haven’t had a good hard scrub in a long time. While we were very happy with our stay, the hotel definitely needs some serious attention on these very visible areas.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

fernando

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Daniel-Receptionist trả lời vào 24/05/2024
Thank you for your positive review. We are glad that you enjoyed your stay with us and hope to welcome you back to the hotel in the future. Kind Regards

4/10 - Kém

Jessica

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Poor value for money, bedroom carpet was stained by what looked like bleach, bathroom smelt of mould and the water pressure in the shower was very poor.......also incredibly noisy with a building site directly across the road and very noisy bars in the vicinity very difficult to sleep a very disappointing stay
Lưu trú 2 đêm vào Tháng 5, 2024
Daniel-Receptionist trả lời vào 24/05/2024
We would like to apologise for the poor level of service as this is not the level that we provide and we have passed this on to the teams to have this improved on. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

Nicholas, College Station

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very friendly and helpful.
Lưu trú 2 đêm vào Tháng 5, 2024
Daniel-Receptionist trả lời vào 24/05/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

Rajeev

Lưu trú 2 đêm vào Tháng 5, 2024
Daniel-Receptionist trả lời vào 24/05/2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

8/10 - Tốt

TERESA

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Just needs an update. For as much as it costs it could really use a renovation. Dirty hall carpets are not what you want to see when walking to your room the first time. Staff was excellent! Location is ok as long as you like to walk (we do).
Daniel-Receptionist trả lời vào 24/05/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location in Haymarket and fantastic staff and service!
Lưu trú 1 đêm vào Tháng 5, 2024
Daniel-Receptionist trả lời vào 24/05/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

6/10 - Được

garnet

Đi theo nhóm
Không thích: Tiện nghi, dịch vụ
large hotel with not enough staff to have rooms ready at check in amenities lacking
Lưu trú 2 đêm vào Tháng 5, 2024
Daniel- Receptionist trả lời vào 17/05/2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 - Xuất sắc

Christine

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Claire at the reception desk was personable, professional and a great ambassador for this hotel. Bravo! The room was a good size, everything was steps away, the restaurant was lovely.
Lưu trú 2 đêm vào Tháng 5, 2024
Daniel-Receptionist trả lời vào 17/05/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

6/10 - Được

RACHANA

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not a clean property, rooms were dirty. Overall very dull property
Lưu trú 5 đêm vào Tháng 5, 2024
Daniel- Receptionist trả lời vào 17/05/2024
We would like to apologise for the poor level of service as this is not the level that we provide and we have passed this on to the teams to have this improved on. We hope to welcome you back to the hotel in the future. Kind Regards,

8/10 - Tốt

Louise

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great thank you.
Lưu trú 1 đêm vào Tháng 5, 2024
Daniel- Receptionist trả lời vào 17/05/2024
Thank you for your positive review. We are glad that you enjoyed your stay with us and hope to welcome you back to the hotel in the future. Kind Regards,

6/10 - Được

Sten Osvald, Olsvik

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Okay hotel. Nice breakfast. Nice a clean, but the Bath room should have been cleaned better during the stay.
Lưu trú 3 đêm vào Tháng 5, 2024
Daniel- Receptionist trả lời vào 17/05/2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 - Xuất sắc

Robert

Đi cùng gia đình
Fantastic staff all around and great location near Haymarket!!!
Lưu trú 3 đêm vào Tháng 5, 2024
Daniel- Receptionist trả lời vào 17/05/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotel's location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

8/10 - Tốt

KAREN

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super friendly staff, convenient downtown location to sites and dining. Good breakfast. Only bad, the tub/shower had really tall sides and no safety bar to hold onto getting in and out.
Lưu trú 2 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 17/05/2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 - Xuất sắc

Robert

Đi cùng gia đình
Great staff and great location!
Lưu trú 1 đêm vào Tháng 5, 2024
Daniel- Receptionist trả lời vào 17/05/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotel's location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

2/10 - Tồi

Lynne

Lưu trú 1 đêm vào Tháng 5, 2024
Daniel-Receptionist trả lời vào 25/05/2024
We would like to apologise for the poor level of service as this is not the level that we provide and we have passed this on to the teams to have this improved on. We hope to welcome you back to the hotel in the future. Kind Regards,

6/10 - Được

Hector

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was okay.
Lưu trú 5 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 17/05/2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

6/10 - Được

Yasmin

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Die Unterkunft liegt sehr gut- man kann die Innenstadt ganz einfach zu Fuß erreichen und hat viele Essensmöglichkeiten in der Nähe und ist auch direkt beim Stop "Haymarket" von wo aus man den Bus zum Flughafen nehmen kann. Das Hotel ist in Ordnung, etwas in die Jahre gekommen und nicht allzu sauber, aber es ist okay. Das Personal ist überwiegend nett, jedoch hatten wir auch 2 etwas unangenehme Situationen. Das Frühstück ist ausreichend. Im Großen und Ganzen hat alles gepasst, die Lage ist sehr gut und für ein City Hotel hat man alles was man braucht.
Lưu trú 4 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 03/05/2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

8/10 - Tốt

Nancy, chicago

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was clean and rooms were spacious and comfortable. Beds were very comfortable although pillows were not (in my opinion, I realize this is subjective). Water pressure was good and hot in the shower but it was not easy getting in and out of the tub the way it was positioned in the room. The main negative for us was that it wasn't really in close walking distance to restaurants and entertainment. When we got back from touring each day and were too exhausted to go very far, we ended up eating 3 nights in the hotel because it was the line of least resistance. The restaurant was nice and reasonably priced, however. Overall a great find and the most reasonably priced for that immediate area.
Lưu trú 4 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 03/05/2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

8/10 - Tốt

sarah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had to wait around 10mins for someone to come to reception to check in even although we had checked in online we still needed to collect the key. Room was lovely and clean but a bit dated. The shower only trickled. All In a lovely stay and did the job for a night. Beds were nice and comfy
Lưu trú 1 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 03/05/2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

8/10 - Tốt

Pranshu

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property location is not appropriate.
Lưu trú 2 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 26/04/2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 - Xuất sắc

Rebecca

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
N/A
Lưu trú 2 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 26/04/2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

chellappah

Lưu trú 2 đêm vào Tháng 4, 2024
Daniel-Receptionist trả lời vào 17/05/2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

Lawrence

Lưu trú 2 đêm vào Tháng 4, 2024
Daniel-Receptionist trả lời vào 17/05/2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

Terence

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We found the hotel to be conveniently situated for walking to the city.
Lưu trú 3 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 26/04/2024
Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic stay
Lưu trú 1 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 19/04/2024
We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

Bonnie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Nice property within walking distance of some great attractions. Very friendly and helpful staff, both at the front desk and restaurant. Great dinner and breakfast!
Lưu trú 1 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 20/04/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

Stephen

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Staff helpful,rooms a little tired
Lưu trú 1 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 19/04/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

8/10 - Tốt

William

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 19/04/2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

Raven

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
An absolute gem to stay at :)
Lưu trú 4 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 19/04/2024
Dear guest, we are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

8/10 - Tốt

Greg

Lưu trú 1 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 20/04/2024
Thank you for giving us a good score regarding your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

Jose, Guayaquil

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Se puede caminar con facilidad al centro. Precio/beneficio excelente. El bufet de desayuno muy bueno.
Lưu trú 4 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 14/04/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the Breakfast and the hotel's location. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

Lynn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Very friendly staff
Lưu trú 3 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 13/04/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

8/10 - Tốt

Helen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 14/04/2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

8/10 - Tốt

Steven

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s a little far from the center of things
Lưu trú 4 đêm vào Tháng 3, 2024
Daniel- Receptionist trả lời vào 12/04/2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

10/10 - Xuất sắc

Tracey

Đi cùng gia đình
Great clean hotel. Friendly staff. Close enough to the centre.
Lưu trú 2 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 11/04/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the hotels location and liked the staff and how friendly they were. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

Jessica

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely place
Lưu trú 1 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 09/04/2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

6/10 - Được

William

Thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 10/04/2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 - Xuất sắc

Emilia

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 10/04/2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

8/10 - Tốt

Judith

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly professional service. Comfortable, spacious room. Handy location. Bathroom and corridors a little tired.
Lưu trú 1 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 09/04/2024
Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

8/10 - Tốt

Sarah, Pudsey

Lưu trú 2 đêm vào Tháng 4, 2024
Daniel- Receptionist trả lời vào 09/04/2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards

6/10 - Được

Monica

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Solo funciona un elevador, y el aseo muy mal ,
Lưu trú 6 đêm vào Tháng 3, 2024
Daniel- Receptionist trả lời vào 09/04/2024
Thank you for taking the time to write us a review. We would like to apologise for some of the issues you experienced during your stay. We will pass this on to the relevant departments for improvement. We hope to welcome you back to the hotel in the near future. Kindest Regards

10/10 - Xuất sắc

Aleksey

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel with a wonderful breakfast in a great location
Lưu trú 3 đêm vào Tháng 3, 2024
Daniel- Receptionist trả lời vào 09/04/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed the Breakfast and the hotel's location. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

10/10 - Xuất sắc

Shari

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were excellent.
Lưu trú 2 đêm vào Tháng 3, 2024
Daniel- Receptionist trả lời vào 09/04/2024
Thank you for giving us a good score regarding your stay with us. We are delighted that you enjoyed your stay and liked the staff and how friendly they were. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,

6/10 - Được

Abigail

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Daniel- Receptionist trả lời vào 02/04/2024
Thank you for taking the time to write us a review, We do hope to welcome you back to the hotel in the near future. Kind Regards,

8/10 - Tốt

AVADHUT AMARESHWAR

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good property and recommended for a stay in Edinburgh!
Lưu trú 4 đêm vào Tháng 3, 2024
Daniel- Receptionist trả lời vào 01/04/2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

6/10 - Được

Cheryl

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Not worth the money stay elsewhere. The room & bathroom door looked like it had been kicked in, the wood was split & looked like it had been filled in. Gaps where lock goes into frame & paintwork different colour, bathroom door paint work not re-done . Scratched paintwork on walls. Stains on the carpet. Awful leather pullout bed which didn’t match the room. Only one side of the bed had a shelf that acted as a bedside unit. Fridge in the room didn’t look like it had been cleaned for ages & no water provided. Spy hole fitting on the door was hanging off on both sides & we had to try tighten it up. Bathroom was mismatched. Panelling on two sides & what look like new cheap white tiles on one side. Grout from the tiles on the adjoining panel hadn’t been washed off. There were scum marks all over the panels as if it hadn’t been cleaned down properly. A clear hole in the bath which had been filled with filler & filler had been spread right along top of bath - tap end. The bottom of the bath had a painted square of something that felt gritty. The filler and the painted patch were both a completely different colour white to the bath itself. People are paying over £200 a room, buy a new bath for God sake with anti-slip built-in. Multiple stains on the ceiling downstairs in the bar which just look unsightly. If I’m staying in a four-star hotel & paying £23 for breakfast, I expect table service with fresh made to order food, not a buffet breakfast. Carpet near bathroom, tripping hazard.
Lưu trú 1 đêm vào Tháng 3, 2024
Daniel- Receptionist trả lời vào 01/04/2024
Dear guest,We would like to apologise for the poor level of service as this is not the level that we provide and we have passed this on to the teams to have this improved on. We do hope to welcome you back to the hotel in the near future. Kind Regards,

10/10 - Xuất sắc

Gretchen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great, liked the decor in the room and bathroom, clean and comfy, lovely.
Lưu trú 1 đêm vào Tháng 3, 2024
Daniel- Receptionist trả lời vào 30/03/2024
Dear guest, We are glad that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future. Kind Regards,

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location. Short walk to city centre. Hotel quickly put right a couple of minor problems. All staff were extremely friendly. Highly recommended
Lưu trú 3 đêm vào Tháng 3, 2024
Daniel- Receptionist trả lời vào 29/03/2024
Thank you for giving us a good score regarding your stay. We are delighted that you recently enjoyed your stay with us and liked the hotels location and how close it is to all the main attractions. We hope to have the pleasure of welcoming you back to the hotel in the future. Kindest Regards,