Khách sạn Elk Run Heights

"Check in was easy and staff was great!"

"We enjoyed the pool and appreciated the temperature and cleanliness of it. The motel was clean and quiet. We appreciated the front desk clerk."

"Are room was a king sized bed and a pull out couch. The arrangement was different and the day/night was really hot. The air conditioner could not keep the room with the couch cool. The picture that was on the wall in the bathroom was off and the hardware was still on the wall. The refrigerator in the breakfast room was defrosting and there was water all over the counter. The cereal was soggy and some of the sausage was extremely overcooked."

"Friendly Staff"

"Close to our event and helpful staff."

"We loved the Black Hawk Hotel! The staff was friendly and helpful and the room was spacious and clean. The location was excellent as, allowing us to walk to great restaurants, shops, and bars. We will be back!"

"Helpful staff. Comfortable room."

"This place is in a convenient location on the west side of town. You can walk to restaurants. However, this motel was very dirty—stained hallway carpeting, faint smell of cigarette smoke, people were loud at night. The room itself was pretty clean. Water pressure not so good. Doubt I’ll stay here again."

"Room wasn’t ready & check in. We had to ask 3x for towels, lights didn’t work over vanity. Roach present in bathroom. Upon checkout staff tried to charge me extra when the balance had been paid in full upon check in. She was rude and argumentative."

"the staff is very nice, this review is not about them. I cannot recommend staying here. This was our second time and i don’t know what happened but the hotel is in decline. the exterior doors to front are broken, the back side door doesn’t close or has a rock in it to let anyone in- so it’s not secure, anyone can get into hotel. So keep your doors fully locked. The first room was moldy and mildew with a wet carpet- they said we couldn’t switch as no other rooms- I looked for other...

"This is an Extended stay motel so there are no amenities for short time stays!"

"Clean and great parking space"

"It was a nice spacious room, and good area. But the door was damaged when we checked in, had two bugs in the bathtub and the corner piece of the wall was falling apart other than those issues, bedroom was clean, breakfast was amazing! and loved the pool hours!"

"It was perfect for our needs."

"We had a king room and it was very spacious. Bed was comfortable. There was a little league baseball team there, but we never heard the kids. So rooms stayed quiet. Spacious & clean bathroom, too. Would definitely stay here again."

"This was an amazing place to stay! Clean and immaculate rooms. The beds were comfortable and clean. They had DIRECTV for service for watching TV. Their breakfast service was decent and delicious. The staff was attentive and took care of anything we needed. This is a great place to stay quite comfortable. I will be staying there again if I come back."

"Not being properly maintained. An elevator button in the lobby was not working, with a paper sign on it. Water was constantly dripping from something in the exterior ceiling onto the concrete where you exit the lobby to the rear parking lot. There was a tear in the wallpaper in our bathroom and a chip in the tub. When we tried to check in at the front desk, nobody was there, simply a sign saying someone would eventually return. After waiting for several minutes, finally we were checked in by an...

"Good"

"Parking was very good, room was good, breakfast was very good. Fitness Center was really bad, smelled horrible and the treadmill didn't work consistently. The employee was very nice about it but the combination made the room unusable."

"The staff is very friendly. The rooms are old and could use some new tubs, but they were clean."