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"All staff are very friendly and helpful. Room service is fast! We didn’t realize this was a timeshare resort, so be prepared when asked to sit through a 90 minute sales pitch. It’s ok to say no and they are not pushy about it like other timeshares we’ve stayed at. "

"Nice resort, however when we checked in only 1 elevator in Tower 5 was working out of 4. They got a 2nd one working somewhat the 2nd day. It barely worked and finally 2nd one was fixed about day 4 out of 6. One of the owners said one elevator had been broken since January. So if they say Tower 5 ask for ground floor or 2nd floor so you can use the stairs. Definitely not 9th floor lol. Huge lines on weekends on each floor for checkout time, so make sure you time it right or take stairs down. Adult hot tub age wasn't enforced at all so is it really an adult hot tub? Otherwise was great stay. "

"Pool was a little cool to us. Good to use"

"The rooms are spacious, clean and very quiet ."

"I’m in good shape at 71, but I don’t think most seniors would appreciate the absolute furthest room from the elevator being assigned to them. Room had a foul odor. I believe it is coming from the shower drain. The carpeting is pretty pathetic for a renovated property. My phone kept losing its wi-fi signal. Sundance and Su Casa were above average. Starbucks was outstanding. I would not dare eating at Johnny Rocket’s, as every time I walked by, there were more dirty uncleared tables than they were customers dining there. Definitely an indicator of management. Gift shop staff are very nice, prices for drinks very reasonable. Front desk staff(Lori and Belinda) very friendly and informative. Housekeepers were very friendly and would greet me every time. Bartenders and waitresses very friendly and timely. Why on earth do you keep Shady Grove closed? It was my favorite place to play. Sports book(our main reason for coming) was serviceable. I know this is operated by Circa, but their programming selections were questionable. It was March Madness and the programming should have better represented such. I feel the sportsbook should be separated from the main stream of people entering and exiting the parking garage. There is too much commotion and creates a concern for safety. At one point an obviously disturbed man came in and began taunting customers. I saw no security presence. I really appreciated the amount of the video poker machines available, and their pay tables. "