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"We never checked in because despite having a fully paid reservation they refused us at the lobby saying there were no rooms. We still haven't received our refund either from expedia or them"

"Great property"

"The Palmer House is the ONLY place I will stay when I am in Chicago. I absolutely love the history, the decor, the employees. It has the feeling of being home. It is the type of place where it is welcoming and yet elegant. "

"Nice hotel, very close to river walk."

"The hotel is beautiful and has very helpful staff. Room is not as nice as shown in pictures- feels a little musty and dark. The view is also not amazing at least from the lower levels. However, it is a great place for a short visit and in a beautiful location."

"Not the best and not the worst. Tolerable"

"Great location, nice bar/lounge area"

"Lovely hotel, very modern and clean. Had fantastic views from the top floor. We were on floor 28 and the skyline was great. Bed very comfortable and it was expected from a 4* hotel. Chicago is a business city, reminded me of a bar man set as its high rised buildings and slightly darker from the shadows of these buildings. Locally there was a few cafes and coffee shops for easy reach for breakfast "