4/10 - Kém
Yifan
15/08/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The hotel held the full amount of the stay as the "deposit" but didn't tell me about it. I thought my stay was automatically charged. Then, when I checked out, staff asked me to swipe my card to pay for my stay, saying that my stay was unpaid. I was unaware of the amount that was automatically deducted from my account so I paid on site when I check out. Then I found out that the hotel charged the same amount twice. Then I called the hotel and staff explained that the first automatic charge was "on hold" and would be returned to me. But three days after I checked out it was still not returned. Then I called again and emailed , finally staff returned that automatic charge to me. The largest amount of deposit I have ever seen is $50 for the entire stay and would be returned or canceled right after checking out .The issue is that , had I not checked my bank account and left the country, I would never have realize the double charge until much later. But otherwise, the stay was comfortable, hotel condition is good, convenient location and good breakfast.
Yifan
Lưu trú 2 đêm vào Tháng 8, 2025