2/10 - Tồi
Walter
Đi theo nhóm
21/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Where do I begin with this stay. First, I recommend you do not book through expdia for this hotel. Upon check in I was told the incidentals was 50.00 per day, and I was staying 5days so my charge should have been 250.00 incidentals but I was charged 1001.52 for incidentals for a stay I had already paid for through expedia. Marriott stated that was expedia policy to have them charge almost the same amount I paid for hotel through expedia. Next, I will.say the entrance to hotel is nice and room set up is nice, thats about all I can say nice about this property. The front desk attendant isn't qualified or trained well enough to handle guests and competent in handling any questions. She takes a very hands off approach and just say it's not her business. It's her job to be able to explain to guests their concerns about what is being charged. The housekeeping is non exsistent, I had to ask for towels everyday because when we checked in it was 2 towels in room for a five day stay. The housekeeping came in one day and all she did was make the bed, she did not sweep or clean bathroom. And the other couple that came with us had the same issue with housekeeping. Then when were checking out the check in clerk told us we were already checked out and called us by another guest name. I told her how could I be checked out when I am standing here trying to check out now. She was like well thats what I see heres your receipt. Horrible service is all I can say!