Disappointed with the accommodations of this facility and when called spoke to a staff member she was very rude and lashed out at me when I voiced my concerns and when I asked her if I could speak to someone management in regard to my concerns she said that it wouldn’t do me any good considering that I booked through Expedia. The elevator seemed to be outdated, unsafe and when the elevator button’s were pushed the door opened and shut multiple times and it was making horrible noises and when instructed to park around the back, near the entrance door and use the door room key to enter the door from the outside, the box had been torn out of the wall. I have a 3 year old grandson to whom was very tired and having move him multiple times was frustrating with everything else going wrong. When my family finally got to the room, it was outdated, the bed and pillows were so uncomfortable, and when walking in the room it went downhill.
