Dear Max,Thank you for taking the time to rate us. I am very pleased that we were able to meet your expectations.I hope that we may welcome you back soon and wish you all the best and a wonderful time.Best regards,Lars PascholdGuest Experience Assistant

Hallo Marcus,vielen Dank für Ihre Bewertung. Es freut mich sehr, dass es Ihnen bei uns gefallen hat.Wenn Sie das nächste Mal bei uns sind, fragen Sie uns doch gerne an unserer Rezeption nach Restaurantempfehlungen. Durch unsere Lage am Rand des sehr belebten Universitätsviertels Bockenheim befinden sich in weniger als 10 Minuten Laufnähe mehr als 20 Restaurants und Bars. Gerne empfehlen wir Ihnen etwas ganz nach Ihren persönlichen Vorlieben. Wir freuen uns schon auf Ihren nächsten Aufenthalt.Beste Grüße,Lars Paschold

Hello Robert, I am very sorry to hear that something went wrong during your stay with us. Unfortunately, there are situations that lead to things not working out the way we would like them to. In rare cases, technical problems can make it necessary to move guests to another hotel. In your case, it was a system error in the booking systems. This is not what our guests can normally expect from us. I also understand the annoyance at such a last minute change of plans and your anger. In your case, we have changed your booking to the Adagio Apart Hotel. This offers the same basic standard as our hotel and is about 750 meters and 10 minutes walk away (2 minutes by car). In direct comparison, the modern loft rooms of the Adagio are perceived as higher quality by most travelers. It is located directly opposite the main entrance to the trade fair, which is why we have selected it as the best possible alternative for you based on your expected stay at the trade fair. We took your luggage to the other hotel and also offered you a cab transfer, but you did not take advantage of this. It would have been possible for you to return to our hotel after the first night, but we did not offer this initially due to the additional inconvenience for you. After you contacted us again on the 3rd day of your stay and complained about the circumstances of your accommodation, we offered you a return to our hotel, which you declined. Daily room cleaning is also possible at the Adagio, but may have to be arranged with reception. Our hotel's laundry service is only available from Monday to Friday. Otherwise we would have offered you this service in the Adagio as well. You should not have incurred any additional costs at the hotel itself. The Adagio accepted the booking exactly as we received it.I can only express my regret once again about this incident.We will do everything in the future to avoid further system errors of this kind. Yours sincerely, Lars Paschold Guest Experience Assistant

Hallo Edith,vielen Dank für Ihre Rückmeldung. Es tut mir leid, dass Ihnen unser Frühstück nicht gefallen hat und dies ein so negatives Licht auf Ihren gesamten Aufenthalt geworfen hat. Natürlich ist das nicht das Erlebnis welches wir Ihnen bieten wollen und ich werde Sie noch einmal gesondert kontaktieren um eine individuelle Lösung zu finden und mehr Details zu erfragen.Ich hoffe wir dürfen Sie dennoch wieder einmal bei uns begrüßen und Sie dann von unserer Leistung überzeugen.Beste Grüße,Lars PascholdGuest Experience Assistant

Dear Mr. Pidlaoan,thank you very much for your feedback. I am very sorry that we could not fulfill all your wishes during your stay. You are right that we failed here in terms of service. We have already discussed the incident internally and explained again to all members of the team how important it is for us to provide you with the best possible service. We have already discussed the incident internally and explained once again to all members of the team how important it is to consider the wishes of our guests and to fulfill them as quickly as possible. An additional blanket and more towels should be the least we can do.I apologize for this incident and I am sure that we can do better during your next stay. Until then, have a great time and I wish you all the best.Best Regards,Lars PascholdGuest Experience Assistant

Hallo Annett,vielen Dank für diese freundliche Bewertung unseres Hotels. Es freut mich sehr, dass wir Ihnen einen schönen Aufenthalt bereiten konnten.Ich freue mich schon auf Ihren nächsten Besuch bei uns und wünsche Ihnen alles Gute.Beste Grüße,Lars PascholdGuest Experience Assistant