Best Western, Garden City, New York

"Fire alarm issues at night time"

"We always enjoy staying at the Garden City Hotel and have been returning twice a year—every summer and winter—for many years. The hotel itself is beautiful, but what truly makes our stay special is the incredible staff. Everyone is warm, professional, and welcoming. The housekeeping team does a wonderful job, and the valet staff are always friendly, helpful, and attentive. They consistently make us feel at home, and we truly appreciate their hard work. The only disappointment during this stay...

"Refrigerator was broken, ruined our food. Boiler room has a pipe burst so the fire alarm went off and we had no hot water so my family and I couldn’t shower. Next day the alarm went off again. Luckily we checked out that day. Do not recommend this hotel"

"I saw staff kids hanging out there most of aqthe time. Why? I see thr other is sub renting to o²ther activities versus guest only. Many people appear there that should not be there walking around, including parking lot."