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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverfront hotel with free breakfast and seasonal outdoor pool

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Exterior
Lobby
Free daily buffet breakfast
SureStay Plus Hotel by Best Western Gatlinburg offers convenience and comfort. Guests enjoy free continental breakfast, business center access, and complimentary coffee and tea in the lobby. The attentive staff consistently earns praise for their helpful service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is 1.347.267 ₫
1.518.978 ₫ total
includes taxes & fees
28 Sept - 29 Sept

Room options

Check availability for these dates

Tonight

Sept 26 - Sept 27
Check availability for tonight Sept 26 - Sept 27

Tomorrow

Sept 27 - Sept 28
Check availability for tomorrow Sept 27 - Sept 28
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(86 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

8.0 out of 10
Very good
(42 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(37 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

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Exterior

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3.720.891 ₫ total
includes taxes & fees
28 Sept - 29 Sept
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About the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 10 min walk - 0.9 km
  • SkyPark - 10 min walk - 0.9 km
  • Ripley's Aquarium of the Smokies - 18 min walk - 1.5 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 3.6 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle
Located close to SkyPark and Ripley's Aquarium of the Smokies, SureStay Plus Hotel by Best Western Gatlinburg provides a free breakfast buffet and a business centre. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • A seasonal outdoor pool, along with sunloungers
  • Free self-parking
  • A vending machine, coffee/tea in reception and a lift
  • A TV in reception and a 24-hour front desk
  • Guest reviews give top marks for the breakfast, helpful staff and location
Room features
All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness, size rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and hairdryers
  • 44-inch LED TVs with cable channels
  • Balconies, mini fridges and microwaves

Similar properties

Exterior

Country Inn & Suites by Radisson, Gatlinburg, TN

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.2 out of 10, Very good, 1,004 reviews
The price is 1.549.357 ₫
1.746.900 ₫ total
includes taxes & fees
28 Sept - 29 Sept
Country Inn & Suites by Radisson, Gatlinburg, TN

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of 26 Sep 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 28 Sep 2025 start from 1.347.267 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking at SureStay Plus Hotel by Best Western Gatlinburg?

Self-parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Checkout is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Located in Downtown Gatlinburg, this hotel is within a 15-minute walk of Gatlinburg Space Needle and SkyPark. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 mi (5 km).

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SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 550 out of 1024 reviews
Rating 8 - Good. 252 out of 1024 reviews
Rating 6 - Okay. 121 out of 1024 reviews
Rating 4 - Poor. 45 out of 1024 reviews
Rating 2 - Terrible. 56 out of 1024 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Hollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to downtown, the room was fairly clean and the beds were comfortable. We would definitely stay here again if we made the trip back to Gatlinburg.
Stayed 1 night in Sep 2025

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Staff are great, bed super comfortable and the balcony was perfect for coffee and night time drinks by the river. Will stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Eusebio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 1 night in Sep 2025

10/10 Excellent

Crystal

Liked: Amenities
Beautiful views and very clean
Stayed 2 nights in Sep 2025

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was quite comfortable. Room was clean. Close to the national park.
Stayed 1 night in Sep 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
This place was great room was very nice. Staff was even nicer. They were very accommodating. This place comes highly recommended for me.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic will go there again sometime.
Stayed 4 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet creek side hotel within walking distance of the main strip. The staff was super nice! The breakfast bar was awesome with plenty of fresh options and yes, there was bacon! Will definitely be back!
Stayed 2 nights in Aug 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's on the river and always a treat to enjoy coffee on the patio.
Stayed 1 night in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here several times a year. The suites are HUGE. 1 block off the main drag so you don’t get the cruiser noise. 4 min walk to The Peddler Steakhouse. 45 second drive to the entrance of the SMNP. On Ski Rd.
Stayed 2 nights in Sep 2025

8/10 Good

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing for the price! We loved the balcony overlooking the water. The room was spacious, had everything we needed for a couple nights stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything! 10min walk and you are smack in the middle of town and national park. Loved the location on the river too. So nice to see and watch from your balcony. Breakfast was awesome, wished they replenished the bacon though. Would highly recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! It was a real pleasure to meet the evening front desk agent. He is a very pleasant, helpful and professional gentleman from Jamaica! He is doing an excellent job!
Stayed 2 nights in Aug 2025

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Nice clean room, great location. Great little balcony overlooking the creek. Would definitely stay again.
Stayed 2 nights in Jul 2025

6/10 Okay

John

Liked: Amenities
We liked the setting at the edge of a beautiful creek and balconies off of the rooms.
Stayed 1 night in Jul 2025

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean hotel, few things about the room that could’ve probably been a bit better but other than that no issues and the girlfriend was happy so i’m happy
Stayed 3 nights in Jul 2025

10/10 Excellent

michael

Liked: Cleanliness, amenities, property conditions & facilities
Beds were comfy
Stayed 1 night in Jul 2025

10/10 Excellent

Shaylene

Liked: Cleanliness, staff & service, amenities
Surprisingly spacious room, was pleasantly surprised. Staff was very friendly, breakfast was fresh even though we were some of the last ones in before they stopped closing. The pool was clean and open. Overall very affordable and clean. Would definitely stay there again. Location was great for walking too.
The balconies
Stayed 1 night in Aug 2025

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great deal for the price.. Walking distance to downtown Gatlinburg.. Clean comfy room..
Stayed 3 nights in Jul 2025

10/10 Excellent

Karrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Comfortable bed.
Stayed 3 nights in Jun 2025

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities
For the price. Quite happy
Stayed 1 night in Aug 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean! Great rooms, good breakfast.
Stayed 1 night in Jun 2025

2/10 Terrible

Ronald

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room has a bad musty mold .stuff on the walls head board stain no clue what it was didn't want to know.
Stayed 2 nights in Aug 2025

8/10 Good

Patty

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was friendly. Hotel close to town.
Stayed 4 nights in Jun 2025

8/10 Good

Jolene

Liked: Cleanliness, staff & service
Loved th
Stayed 2 nights in Jul 2025