4/10
A disappointing first day at a Usually Reliable Chain
As a frequent guest of NH Hotels across Europe, I have come to associate the brand with a certain standard of quality and comfort. It was with this expectation that I booked a superior room at the NH Collection Amsterdam city, and even paying a premium for what I anticipated would be an enhanced experience. Unfortunately, my stay was anything but superior and left me feeling thoroughly let down.
From the moment I entered the room, it was clear that the "superior" designation and extra cost did not translate into better amenities. The offerings were basic at best and certainly not what I have come to expect from this tier of room at other NH properties.
However, the most significant issue was the noise. It was relentless, permeating the room throughout the day and, most disturbingly, all through the night. Sleep was a luxury I was not afforded. The walls seemed paper-thin, and the central location, while convenient, became a major drawback due to the constant street noise.
Compounding the problem was the disruptive behaviour of the housekeeping staff in the mornings. The clamour in the corridor was so excessive it sounded as though they were wrestling with their trolleys.
This level of internal noise is simply unacceptable and demonstrates a profound lack of consideration for sleeping guests. This experience has been a considerable stain on my otherwise positive perception of the NH Hotel group.
Mohammed
Lưu trú 7 đêm vào Tháng 6, 2025