Khách sạn Glenmore , Keswick

"For 3 nights and 3 days, we had no hot water whatsoever. We could not take a shower during the entire stay. It was extremely hot outside and caused us to sweat a lot, it was very uncomfortable not being able to cleann ourselves. This was supposed to be a great weekend as my wife graduated from the University of Virginia with her PhD. But we couldn't enjoy the ceremony or weekend at all because we stunk with body order and were sticky because of the sweat. The hotel called us a week before our...

"New, great experience"

"The potential of a 3.5☆ but for maintenance and staffing. The sheets were soiled and the toilet was blocked up. Regular maintenance and proper staffing could prevent these issues. So instead of a 3☆ they get 1.5☆"

"Friendly and attentive staff Will definitely be back"

"The entire room was very clean, including toilet and shower. All staff that I interacted with were very friendly."

"Breakfast was good!"

"The bar is superb, and staffed by an exceptionally attentive staff. The level of hospitality offered here is truly exceptional. The hotel is built around a central atrium. It is quite calm and soothing to spend any amount of time in there. Throw in glass elevators that overlook the atrium, and a number of rooms with an interior view, and you've got an extraordinary experience waiting for you. "

"Took too long to check in on Friday night, there should have been more than one person checking in guests on a busy weekend. Staff was lacking throughout our stay. I did not see one housekeeper the entire weekend. Our room was adequate, but there was black mold around the shower, products on the wall were half empty, a dog toy under the bed (which indicates a lack of attention to vacuuming), and most of the USB outlets did not work. I booked two rooms, one of which had a strong urine smell and...

"We had a great stay at Crossroads. However, when we checked in we had to wait an additional 1.5 hours for the room to be ready. 4pm checkin already is a little late, so waiting around another 1.5 hours not knowing when the room would be ready was a bit of a pain. It was made worse by Pippin closing at 4pm for a private event, so we basically had to sit around while we waited. They did treat us to a bottle of wine as an apology, which helped make the situation better. All in all, the amenities...

"There were cleanliness issues in the room and breakfast ended 30 minutes before the time relayed at check-in by the front desk. I have not had similar issues at this chain before. Otherwise the hotel is new and well-maintained, and the staff are friendly."

"Not ok"

"Amazing staff. Front desk was very patient and helpful when I had an issue of my own making"

"Breakfast at the Farm Bell kitchen is very good!"

"I schedule to pay upon arrival and my room was canceled they told me because the hotel was booked and I didnt have card on file however they gave me a room...the room was clean the bathroom was horrible I complained and no one came to clean..I had to put a towel in the tub just to shower...the sup came to clean bathroom and told me that they will give me accommodation that never happen..however she did say the bathroom was dirty and maintenence will be fired bc of this...my whole experience...

"Everything was absolutely perfect. The owner takes alot of pride in her property. I wish I would have found it much earlier in my excursions to Charlottesville. I hope to return back sometime soon."

"Clean. Staff was helpful. Breakfast was just coffee (not bad) and pre-packaged food, e.g., Granola bars"

"Wonderful staff who answered questions, made suggestions for local restaurants and shopping. Older facility, but well cleaned and maintained."

"All good."