Hi Jamie, thank you for taking the time to write a review. Your imagination is certainly very different from ours, but we appreciate the reminder that every guest is unique!

Hi Jenna, thank you for the detailed review. As discussed at check-in, we have a 24 hour assistance phone number located on the hotel key - we would have been more than happy to investigate the issues you encountered or notified you that the TV switch was under the TV or power switch in the shelf just below it. We have just upgraded the building's hot water system, so we apologize that the supply wasn't consistent throughout your whole stay.

Hi Joel, thank you for taking the time to write a review. We're glad to hear that the kids enjoyed the spa bath and pool/slide!

Hi Nitika, your booking did come through the Expedia network, as your point of sale or travel agent must have booked through them. They should have passed on the information available on Expedia that parking is 15 per night.There were two beds in your apartment as advertised, an additional bed can optionally be hired from our supplier for 35 per night as discussed.

Hi Jason, thank you for leaving us a review. Have a great day!

Hi, thank you for taking the time to write the review. We look forward to hosting you again for your next holiday.

Hi Yoly, thank you for leaving a review! Have a great day.

Hi Cale, thank you so much for the review. Have a wonderful day!

Hi, thank you for taking the time to write the review. We are happy to hear you had a good stay at Tiki hotel. We look forward to hosting you again in the near future.

Thank you for taking the time to leave a review. If there was anything specific that spoiled your stay, we would love to hear about it.

Hi Peter, thank you for writing a review. We are currently in the process of renovating the property, with a new hot water system and top floor skylights being completed this week.

Hi Ryan, thank you for the detailed review. We're glad to hear that you enjoyed the view and that the kids loved the pool!

Hi Deeanne, thank you for taking the time to leave a review score. If there was anything in particular that spoiled your stay, please let us know!

Hi, thank you for the review and the feedback as well. We are happy to know you had a great stay at Tiki hotel. We look forward to hosting you again.

Hi, thank you for taking the time to write the review. I would like to tell you this is the first complaint in a long time about the hot water is very hot, the professionals are looking to check and fix the hot water system. I would like to create a report to what happened to your hand by the hot water, is this possible? Thank you.

Hi, thank you for taking the time to write the review. Was there some issues you needed to address for during your stay? We asked you at check-in if there is any issues during your stay to please let us know immediately and we can fix those issues for you as soon as possible.

Thank you for taking the time to leave a review. If there was anything specific that spoiled your stay, we would love to hear about it.

Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

Hi Robert, thank you for your excellent review!

Hi Sunita, thank you for your feedback. As explained upon check-in we are on call 24/7. We could have assisted you earlier with the hot water issue. It seems that you didn't report the smell in the kitchen to our staff during your stay. Our housekeeping team would have probably been able to fix it for you.We're happy to know that you enjoyed the rest of your stay!

Hi, thank you for taking the time to write the review. We are sorry you didn't have a good stay. Can you please tell us why you gave us 4 out of 10? Thank you.

Hi Paul, thank you for your great review!

Hi Shannon, thank you for your nice review! We're really sorry we couldn't give you another room on this day and had to give you a partial refund instead. We're happy to hear that you enjoyed our facilities and hope to see you again soon!

Hi Steven, thank you for your great review. We're happy to hear that you enjoyed your stay with us!

Hi Imran, thank you for your excellent review!

Thank you for your nice review Belinda. We're happy to hear that you enjoyed your stay with us!

Thank you for your excellent review Jill!

Hi, thank you for taking the time to write the review. We are happy to hear you had a good stay and we look forward to hosting you again in the near future.

Hi, thank you for the review and we are sorry to know you didn't have a good stay at Tiki hotel, because we can only see a rating of 6 out of 10. Do you have any feedback please?

Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

Hi Khen, thank you very much for your review! We are glad to hear that you had a wonderful stay with us!

Hi Thomas, thank you for your feedback. We're sorry to hear that you had to experience the faulty alarm going on. We forwarded your remarks about the window sills to our maintenance department. We are happy to know that you enjoyed your stay at Tiki and hope to see you again soon.

Hi Gemma, thank you for leaving a review!

Hi Teghan, thank you for writing a review. We will be renovating this year including new updated furniture in all apartments and new mattresses for the beds.

Hi, thank you for taking the time to write the review. We look forward to hosting you again in the near future.

Hi, thank you for taking the time to write the review and we are happy to know you had a good stay and we look forward to having you again as our guest.

Hi Shane, thank you for leaving a review! The spa has its own built-in plug, just needs to be turned to open and close. We'll look into replacing that specific pump as it appears to be louder than the others on site. Thank you!

Hi Brooke, we're sorry to hear that you encountered issues during your stay. We have since changed both our pest control company and the frequency of treatments, after the two extreme weather events this summer saw a couple of pest invasions occur.

Hi Adam, thank you for leaving a review. We're glad you enjoyed your stay.

Hi Abdulkarim, thank you for leaving a review. We're sorry you encountered an issue during your stay - as mentioned at check-in, please let us know immediately if you have any problems as we can immediately investigate and remedy these.

Hi Cheryle, thank you for leaving a review!

Hi Sandra, thank you for leaving a review!

Hi, thank you for taking the time to write the review. We are happy to know you had a great stay at the hotel and we look forward to hosting you again in the near future.

Hi Rose, as previously discussed with you, there were no issues noticed by our cleaners or yourself at the time of check-in. Due to the high humidity following the two extreme weather events on 25/12 and 1/1, this particular apartment did develop an issue which was professionally treated on the same day you raised the issue with us, after your early departure. We are confused by your comment about there not being a bed in the apartment, as the Queen bedroom is difficult to miss. Washing machines and Dryers are available in the two x 24-hour shared laundry rooms, as advertised.

Hi, thank you for taking the time to write the review. We look forward to hosting you again.

Hi, thank you for taking the time to write the review and your feedback. We are sorry you had to hear the noise from the road but it is out of our control.

Hi, thank you for taking the time to write the review. We look forward to hosting you again soon.

Hi, thank you for taking the time to write the review. We are sorry you had to be a guest to a non friendly staff, could you please tell me what happened? We are following the guidelines from the government and the owner to close the pool at 7pm.