Khách sạn Goochland

"Excellent breakfast and friendly staff."

"The staff were very welcoming and friendly upon arrival. They assisted with an early check-in and provided information about the many activities and areas to visit. The room was extremely clean and well maintained! The housekeeping staff were very kind and helpful as well! Loved our stay here and will definitely return!"

"Room was great. Clean and quiet. The rest of the building is in disrepair. Giant fans to recover from water damage were going in the lobby at all hours. Sign on ice maker on second floor said it was inoperative and to use the machines on 3 or 5. I took the only operating elevator (the other one was out of service) to the 3rd floor which was completely torn apart installing new lan wiring throughout. Huge bundles of cat 6 cables hung down from the ceiling about every three feet giving the place...

"Staff was friendly and helpful and breakfast was a plus."

"Need more clean towels daily. Bathrooms need updated. Tile peeling"

"I could hear the toilet flushing and the shower going from the room upstairs and the hallway smelled like sewage"

"There was a loud exhaust fan in the bathroom that ran 12 hours a day that could not be turned off (it was on a hotel timer). It did not run at night, but from about 6 in the morning until 6 in the evening. Very disturbing. Who would design such a feature? I would never stay in the hotel again since I assume every room has the same feature."

"The staff was great. The room was clean and the hot tub was awesome."

"Polite, kind, helpful, and efficient staff"

"It was a very nice hotel, clean bright great space front desk was very helpful. Really enjoyed the property. Recommended if you need a place to stay while you're in the Richmond area."

"I do not thing it is right to charge for parking at a hotel that is not in a big city where parking is at a premium. This was a hotel near a mall - and to charge for parking is just wrong."

"Very clean, comfy beds! A great location if your staying in Richmond West End!"

"Do not book this hotel it is disgusting we have travelled extensively & we could not believe what we walked into and just as quickly left and found a better hotel. I would suggest Expedia take it off the booking site.the only thing that could fix this hotel would be a bulldozer."

"Softer pillows please. Everything else was great."

"Parfait. Déjeuner trop épicé. Sinon c'est parfait"

"First off, I arrived at the hotel I was booked for, only to find out my reservations were move to another hotel because they overbook me. I arrive at the sister hotel, they had two rooms for me to choose from, room 222 and 214. After several attempts, I could not get access to room 214 so I proceeded to room 222 and this room was a mess, the bathroom had a huge patch of black mold above the shower, the lights did not work and it wreak of cigarette smoke, the room was clearly under construction...

"Breakfast room was clean and beautiful and serving dishes were kept full. The pool was very clean and our request for connecting rooms was guaranteed. The rooms were very clean, but the soap and shampoo were not sufficiently filled and we just about didn’t have enough"

"Good location but mediocre operation. Not a single thing stood out but plenty of unpleasant moments. Check in was unclear and could have been more welcoming. AC unit rattled all night. Stayed for three nights and not once was the room cleaned, sheets cleaned etc. (this was unacceptable for the price we paid), side doors to enter the property were unlocked which was a security hazard, billing was tricky, twice we were given the wrong bill. Not a fan."

"The room was fairly clean. The desk staff tried to help but we had a party of 4 & the hotel had no sheets or blankets for the 2 individuals using the pullout couch. I asked the front desk twice & they had no blankets available either night. Since then I’ve messaged the property manager twice and corporate once; it’s been over a week & no response. We had to buy our on blankets to stay at a hotel; seems like this should have been a basic amenity for the number of guests we booked for the stay."

"Couldn't turn on the shower. The water was a little warmer than warm. The full size bed was very hard and the pillows were very thin."