10/10 - Xuất sắc
Nicole
10/07/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Palacio Gran Via was one of my favorite solo stays.
I stayed here over the 4th of July weekend and felt comfortable right away. The hotel is gorgeous.
My room was always clean. I am someone who tends to return to my hotel room multiple times a day to rest and recharge. Housekeeping somehow managed to tidy up while I was out each time. On a few occasions they left a sweet detail, like a chocolate or tiny bottled fragrance.
Francisco and Alexia at the front desk were so kind and intuitive about my needs. I landed at 9 a.m. and sent a chat message through Expedia asking about early check-in. I had forgotten to let the hotel know in advance I'd be arriving early, so I really did not expect them to have a room ready for an early-check in at the last minute. Francisco replied almost immediately and said my room was ready, which made my whole morning.
The staff in general were really warm. They always smiled, greeted me, or held the door as I passed by. It never felt forced, just genuinely thoughtful, which meant a lot since I was traveling alone.
The location was great. I walked to the Alhambra, the Moorish quarter, the Catedral, and San Nicolás. I barely needed to use a ride service and felt safe even walking around at night.
Would definitely stay here again.
Nicole
Lưu trú 3 đêm vào Tháng 7, 2025
