"I loved the room we stayed in. It was clean, well organized, and beautiful. The property itself was also very nice.
The only issue was the temperature. The room stayed around 77 degrees, which made it difficult for me to sleep comfortably. We checked in late, and my husband had to be up at 5:00 a.m. the next morning. The front desk offered to move us to another room or send maintenance. By then it was close to midnight, and my husband was already asleep. I wasn't going to wake him up to pack everything and switch rooms, so neither option was really practical. Great staff!
At checkout, I mentioned that the room had stayed hot overnight. The front desk apologized and said they would have maintenance look into it. I didn't ask for any compensation, I was tired, still hot, and just wanted to get on the road. Looking back, I think it would have been a nice customer service gesture if management had been notified and offered something like a partial refund or credit for the inconvenience.
Overall, the property is beautiful, and we really enjoyed our night. If it hadn't been for the air conditioning issue, it would of been a beautiful stay. I plan on revisiting in the future."
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