"We asked for a refund because the rooms were filthy, the tub was dirty, it smelled terrible, and we had to ask them to remove the wet floor sign from blocking the elevator door just so we could use it to take our toddler up in a stroller while we were unpacking, and so my son who is an active service member could take all of his stuff needed for his first duty station up with him. We had to buy pillows because what they had was the equivalent of a folded up sheet, and house keeping never came to the room to replenish towels or take out trash. I would give no stars if possible. The picture that they posted on their web site for a beach view was a lie, that was a picture a neighboring home. "