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"We had a wonderful stay here with our family and would happily return. All of the staff were fantastic throughout our stay — always friendly, attentive, polite and genuinely welcoming. The whole resort was very clean, beautifully presented and had such a relaxing atmosphere. The breakfast choice was amazing with plenty of variety for everyone, and the dinners were equally fantastic with delicious food and excellent service every evening. Overall, a lovely family stay and a resort we would definitely come back to. Highly recommended!"

"Staff were excellent."

"Amazing staff, luxury 5 star hotel"

"Our stay was absolutely wonderful. The hotel exceeded our expectations in every way. The property is stunning, beautifully maintained, and offers an incredible atmosphere for a relaxing getaway. The rooms were comfortable, clean, and thoughtfully designed. The staff was welcoming, attentive, and always willing to help. Overall, it was a fantastic experience and we would definitely recommend this hotel to anyone looking for a memorable stay."

"I checked in around 4 pm and my hut had such poor Air Conditioning that I could not stay. The unit was high up in the room and in a corner near the bathroom. The air was not very cold, so the temperature in the room was hot and humid. The bathroom is open air above the shower, so you have to keep the door closed (as a sign says) to keep the mosquitoes out of your bedroom and to keep the AC inside your bedroom. So that means there is no AC in the bathroom, and there are mosquitoes (and any other outdoor creatures) because it's completely open to the outside. I told the staff that the room was too hot, and he let me see how a hut next door was compared to my room, and it was much cooler (not amazingly cool, but better). They said they were fully booked and couldn't move me to another hut. They would call a maintenance guy out "tomorrow". I said I couldn't stay there with that heat and humidity and asked for a refund so I book elsewhere. The guy there said he couldn't authorize that and could only check people in and out. He tried calling his boss and couldn't get ahold of him. Expedia tried to call them, but they don't have a phone (they only text), and the boss in Jakarta wasn't responding to their email. After about an hour, the boss responded and said no refund. The property is beautiful, but it's very remote and you cannot walk anywhere. Next to the property is a construction site. This is the only time I have left a hotel. I lost my money since they refused a refund. "

"Everything was absolutely amazing! The attention to detail and service were outstanding!"

"Place was clean, staff very hospitable , service was really good only breakfast need to have more offerings for guests."

"The infinity pool is amazing and the views within them are breathtaking. "

"The property is beautiful, the rooms are spacious, and the staff will help you with everything happily. Walking the halls can give you a feeling of having time traveled to the past about 30 years ago, as the building is a bit outdated. If you’re looking for an especially quiet stay this is exactly it, as we had an entire dinner at the resort and only saw one single other person walk in to the restaurant. "