Khách sạn Apricot

Hotel is located in a great area and the breakfast buffet was impressive; other than that I can’t say much good about this property. It’s most definitely not 5 stars. Still trying to figure out how they got those stars. Rooms are mediocre and staff is awful. We were supposed to have an automatic upgrade due to Expedia VIP status. They told us that they were fully booked. We went to our room and found that we had actually been downgraded. I went back to the desk and demanded the room that we booked. They immediately gave us the room (funny since they had previously said they were fully booked) and that room had super loud construction right outside the window. We asked again to be moved to the room we had booked with a view of the lake. They immediately moved us again (funny how they suddenly had all of these available rooms). Our room was super tiny and the “lake view” was out the shower window. We gave up and decided it wasn’t worth wasting anymore of our time in Hanoi. The spa is a whole other story. Woman talked on her phone while doing my husbands foot massage. We sat on hard benches that didn’t recline. It was less than service we’ve gotten from having massages on the street for a fraction of the price. I’d suggest staying almost anywhere else in Hanoi. Every other property that we have visited during our 2 weeks here have been MUCH nicer, better views, attentive staff and all were a fraction of what we paid to stay at The Apricot. Super disappointed in this hotel.