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Nhận xét về Hanoi Media Hotel and Spa

4 out of 5
Hanoi Media Hotel and Spa
11 Hàng Dầu, Q.Hoàn Kiếm, Hà Nội

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 121/183 nhận xét" "
Đánh giá 8 - Tốt. 43/183 nhận xét" "
Đánh giá 6 - Được. 11/183 nhận xét" "
Đánh giá 4 - Kém. 5/183 nhận xét" "
Đánh giá 2 - Tồi. 3/183 nhận xét" "

9,2/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

NGOC ANH

Không thích: Nhân viên & dịch vụ

10/10 - Xuất sắc

HIROKI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice location with good hospitality. we had great stay and the hotel staffs made our days in Hanoi great one.
Lưu trú 3 đêm vào Tháng 5, 2024
Jason trả lời vào 27/05/2024
Thank you" is not enough to express our gratitude for your kind words and high level of service. We are very proud of the friendly and attentive staff at Hanoi Media Hotel and Spa, the comfortable (daily free drinking water) and stylish rooms and the enjoyable stay. We will of course continue to provide impeccable service to our valued guests. I wish you a pleasant trip to Southeast Asia and a pleasant experience. Thank you, Media Hotel Team.

10/10 - Xuất sắc

Rosella

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Jason trả lời vào 24/05/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - Xuất sắc

Rosella

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service is impecable. They will go out of the way to ask you for any tips or help. Breakfast is also very good and tasty. Location is perfect too, not too busy and a spared from noisy night market. Good restaurants are all nearby.
Jason Phan trả lời vào 24/05/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - Xuất sắc

Steven

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was a lovely hotel welcoming and staff couldn’t be nicer. The hotel’s location is perfect in the hustle and bustle of Hanoi. The room was big, clean and quiet with comfy beds. I couldn’t fault this hotel and would definitely recommend.
Lưu trú 2 đêm vào Tháng 5, 2024
Jason trả lời vào 13/05/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of customer services.We are so proud of the friendly and caring staff that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - Xuất sắc

kaori

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
立地がとても良く、ホアンキエム湖や買い物、レストランも近くて便利でした。 安い部屋は窓が無いのがやや残念ですが、その分静かでよく眠れました。ホテルの朝食が美味しかったのとスタッフの対応がとても良かったです。
Lưu trú 4 đêm vào Tháng 5, 2024
Jason trả lời vào 08/05/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - Xuất sắc

YUKI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 8 đêm vào Tháng 4, 2024
Jason trả lời vào 06/05/2024
Thank you so much for choosing Hanoi Media hotel for your recent staying.Wish you all the best. We always look forward to seeing you again.Kind regards,

8/10 - Tốt

Selena, Glendora

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A good location next to the lake. The staff were very helpful and courtesy. The bathroom was very nice with hot water. Better lighting would be great for the bathroom and desk in the room. Breakfast included in my package was good with enough varieties offered. This is a solid place to stay and convenient and safe.The shopping was not as exciting because most vendors were selling the same thing. I would stay here again.
Lưu trú 1 đêm vào Tháng 5, 2024
Jason trả lời vào 05/05/2024
Thank you" is not enough to express our gratitude for your kind words and high level of service. We are very proud of the friendly and attentive staff at Hanoi Media Hotel and Spa, the comfortable (daily free drinking water) and stylish rooms and the enjoyable stay. We will of course continue to provide impeccable service to our valued guests. I wish you a pleasant trip to Southeast Asia and a pleasant experience. Thank you,

8/10 - Tốt

Elke

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The location of the hotel is great to experience Hanoi in all it's facets. The rooms are clean and some parts (bathrooms) have been renovated recently. Other parts can do with a refresh. Staff is very friendly and helpful.
Lưu trú 4 đêm vào Tháng 4, 2024
Jason trả lời vào 07/04/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - Xuất sắc

Aleksandra

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Jason Phan trả lời vào 21/03/2024
“Thank you” is not enough to show our appreciate to your rating toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - Xuất sắc

Annie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel is at good location, staff is very helpful.
Lưu trú 2 đêm vào Tháng 3, 2024
Jason Phan trả lời vào 21/03/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

8/10 - Tốt

Yi

Lưu trú 2 đêm vào Tháng 3, 2024
Jason Phan trả lời vào 03/04/2024
“Thank you” is not enough to show our appreciate to your rating toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - Xuất sắc

Annie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very helpful staff. Great location. Our hotel room had a balcony and it had a nice view of the area along with some seating and decor. Would recommend.
Lưu trú 1 đêm vào Tháng 3, 2024
Jason Phan trả lời vào 21/03/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

8/10 - Tốt

Huonc

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Room was clean and spacious for old town!
Lưu trú 2 đêm vào Tháng 3, 2024
Jason Phan trả lời vào 21/03/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

8/10 - Tốt

Mario

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sehr saubere Zimmer mit allem was man braucht. Wir hatten ein Fenster zum Innenhof was schade war, da kaum Licht reinkam.
Lưu trú 1 đêm vào Tháng 2, 2024
Jason Phan trả lời vào 21/03/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - Xuất sắc

HONG XIN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good
The best part of the hotel is the location, closing many hot spots. And the staffs from the front desk were very nice. They were very helpful on introducing us with the food and the areas.
Lưu trú 2 đêm vào Tháng 1, 2024
Jason Phan trả lời vào 17/02/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!

6/10 - Được

Christopher

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 1, 2024
Jason Phan trả lời vào 17/02/2024
Thank you so much for your recent staying.Wish you all the best and Happy New Year

10/10 - Xuất sắc

Guillaume

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel in the Old Quarter, with service and amenities designed with foreign visitors in mind. All staff speak excellent English. Room was comfortable, breakfast had good variety, all staff were very service-oriented. I would not hesitate to stay again.
Lưu trú 1 đêm vào Tháng 12, 2023
Jason trả lời vào 04/01/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 - Xuất sắc

Chun Ting

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Jason trả lời vào 04/01/2024
“Thank you” is not enough to show our appreciate to you.We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 - Xuất sắc

Joel

Thích: Sạch sẽ, nhân viên & dịch vụ
Good hotel with great staff!
Good hotel with extremely friendly staff! The hotel is in a great location (walking distance to everything). The hotel is slightly outdated and our room would need to be refurbished within short. Overall we are very happy with our stay, and I recommend this hotel to anyone visiting Hanoi!
Lưu trú 4 đêm vào Tháng 12, 2023
Jason trả lời vào 04/01/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 - Xuất sắc

KA KEUNG

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly and helpful staff. A lovely place to stay, very convenient for shopping and eating around there. Great time !
Lưu trú 2 đêm vào Tháng 12, 2023
Jason trả lời vào 04/01/2024
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 - Xuất sắc

Yamamoto

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフは親切でした。
Lưu trú 2 đêm vào Tháng 11, 2023
Jason trả lời vào 28/11/2023
親愛なる山本さん。 ホテルのサービスについて親切なレビューをお寄せいただきありがとうございます。 あなたの褒め言葉は、私たちが将来的に物事をより良くするための大きな動機になります。 またお会いしましょう。 敬具、

10/10 - Xuất sắc

Carl

Đi theo nhóm, Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Exceptional staff. Very nice hotel
Lưu trú 1 đêm vào Tháng 10, 2023
Jason trả lời vào 02/11/2023
Thank you so much. Wish you all the best.We always look forwards to seeing you again,Best regards,

8/10 - Tốt

chung man

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
Jason trả lời vào 08/10/2023
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!

10/10 - Xuất sắc

Colin

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A Welcoming Hotel
Since finding this hotel a few months back, I always stay here now when in Hanoi. The hotel is in a good location and the rooms are very spacious,clean and well fitted out. But the main reason for staying here is the staff. They are so welcoming and go over the top to make your stay plesant.
Lưu trú 6 đêm vào Tháng 8, 2023
Jason trả lời vào 03/09/2023
Dear Mr. Colin,Thank you so much for your kind feedback.We are always happy to serve you in Hanoi.Wish you all the best. We look forwards to seeing you again.Best regards,

10/10 - Xuất sắc

Colin

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very Friendly helpful Staff
I had 2 stays in Hanoi. The service I received on the first stay meant i canceled my sevond hotel so as to stay back here. Its a lovel boutique type hotel. The small rolms dont have outside wi dows, so worth the extra money for the larger rooms. Its a clean, quiet friendly hotel with staff that go the extra mile to be helpful at all times and mske your stay a pleasure. It was my birthday whikst there. Someone must have seen thus frommy passport copybecause on the day tgey bought to my room a cake. Will definately stay there again.
Lưu trú 6 đêm vào Tháng 6, 2023
Jason Phan trả lời vào 07/07/2023
Dear Mr/ Mrs. Colin,“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

4/10 - Kém

Robert

Đi theo nhóm
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2022
Dan Lai trả lời vào 08/02/2023
Thank you for your review

10/10 - Xuất sắc

ashutosh

Lưu trú 1 đêm vào Tháng 12, 2022

8/10 - Tốt

Lam, grand prairie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place great location next to the lake and lots of food nearby.
Lưu trú 3 đêm vào Tháng 4, 2022

10/10 - Xuất sắc

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2022
Dan Lai trả lời vào 04/04/2022
Thank you very much for your feedback. We hope to welcome you soon Best regards Dan Lai

10/10 - Xuất sắc

Karen

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Would Highly Recommend
Staff was so friendly and helpful. The rooms are so nice. Comfiest bed, clean, well-stocked, beautiful bathrooms. Nice location. Close to Hoan Kiem, shopping, and lots of food. I would stay here again for sure.
Lưu trú 1 đêm vào Tháng 3, 2021
Chris Do -GM trả lời vào 08/04/2021
Thank you so much for staying at the Media Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I arrived to Hanoi around 12am and I had booked the hotel only the night before. I received a very prompt message back about getting a driver which was around $20 usd. The front desk staff were very helpful and friendly. They even remembered my name and greeted me each time with it. The room was very nice. The bathroom was modern and they provided me with fruit and water for free in the room. I do have to say the walls are very thin and you can here everything going on within the hotel but I was still able to get a good nights rest in the very comfy beds. Also the location is great. Anything you would like to see or do is all within walking distance or a short grab ride away.
Lưu trú 3 đêm vào Tháng 3, 2020
Hannah Uong trả lời vào 26/03/2020
Thanks so much for your excellent feedback regarding your recently stayed with us. We are all so happy to be known that you enjoyed your every moment & service here. We will try our best to keep it up & deliver to all customers. We wish you all the best in your life & do look forward to seeing you again here on the nearest other vacation. Best Regards,

8/10 - Tốt

Glenn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 3, 2020
Hannah Uong trả lời vào 19/03/2020
Dear Glenn, Thank you so much for taking your valuable time to share your experience with other travelers. Your comments are extremely valued. We are so glad to know that you had a great time with Hanoi Media Hotel and Spa. Regarding of your kind words, we learn that there are things we still need to improve so that our value guests can totally enjoy their trip. Thank you so much for staying with us and hope to see you again! Thanks and Best regards,

10/10 - Xuất sắc

Adeline Wei Qi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great water pressure to bath comfortably
There is a lot of details and tech in the room I stayed like auto off lights and the water pressure for the rain shower was superb! Would recommend anyone to stay for some comfy night.
Lưu trú 1 đêm vào Tháng 3, 2020
Hannah Uong trả lời vào 18/03/2020
Dear Mr/Ms. Adeline Wei “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

10/10 - Xuất sắc

Leonard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great located in central Hanoi.
Great located in central Hanoi. Very friendly and service minded staff. Comfortable beds and great breakfast.
Lưu trú 2 đêm vào Tháng 3, 2020
Hannah Uong trả lời vào 18/03/2020
Dear Mr. Leonard, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

6/10 - Được

Khách đã xác thực

Lưu trú 2 đêm vào Tháng 2, 2020
Hannah Uong Customer Service trả lời vào 05/03/2020
Dear sir/madam, Thank you so much for taking your valuable time to share your experience with other travelers. Your comments are extremely valued. We are so glad to know that you had a great time with Hanoi Media Hotel and Spa. Regarding of your kind words, we learn that there are things we still need to improve so that our value guests can totally enjoy their trip. Thank you so much for staying with us and hope to see you again! Thanks and Best regards,

10/10 - Xuất sắc

Sila

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Incredibly friendly staff, nice location, great stay overall.
Lưu trú 5 đêm vào Tháng 12, 2019
Ms. Su - Sales Manager trả lời vào 13/02/2020
Dear Sila, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Ms. Su Sales Manager Hanoi Media Hotel and Spa

10/10 - Xuất sắc

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Lưu trú 3 đêm vào Tháng 12, 2019
Ms. Su - Sales Manager trả lời vào 13/02/2020
Dear George, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Ms. Su Sales Manager

10/10 - Xuất sắc

TMiwa, Seattle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed 4 nights. Staff was very friendly and always willing to help. The wi-fi connection was a bit unstable and gets dropped quite often during our stay there that I had to not only manually reconnect but also restart my i-phone all together. The breakfast was absolutely excellent! a good mix of Vietnamese (pho, salad, stir fried rice/veggies etc.) and Western (eggs, toast, etc). Excellent location in the heart of old quarter, too. I will definitely be back!
Lưu trú 4 đêm vào Tháng 11, 2019
Jenna Nguyen trả lời vào 30/11/2019
Dear Tomoko, Thank you so much for taking your valuable time to share your experience with other travelers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

8/10 - Tốt

Loke

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good and friendly
Lưu trú 4 đêm vào Tháng 11, 2019
Jenna Nguyen trả lời vào 30/11/2019
Dear Loke, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 - Xuất sắc

Vivienne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Best Place Ever to Stay In Hanoi
We had a magnificent stay! It was the end of our 3 week trip to North Vietnam and we just wanted to chill out at an up-market hotel close to the action. We have stayed in Hanoi on several different occasions, each time staying at a different location in the Old Quarter. This was one of the best. The room was great - with a balcony - and the location was excellent. The breakfast was up there with the best. The rooftop bar was the highlight of the trip - Helen and Eric were the perfect hosts - so engaging and genuinely interested in the guests. We have been to Vietnam both in 2018 and 2019 and would have to say that Helen and Eric are the best - very entertaining. We really want to thank them both and the rest of the staff, including the restaurant staff, who were amazing, for a great stay. 100% recommend.
Lưu trú 2 đêm vào Tháng 10, 2019
Jenna Nguyen trả lời vào 30/11/2019
Dear Vivienne, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 - Xuất sắc

Wai chuen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wonderful Hanoi
Was really amaze by the hospitality industry in Hanoi. Particularly impressed with the hotel services and cleanliness. We checked-in with family room for a night. Despite only one night after our trip from Sapa, I must said we love this premises so much with good location near to the lake plus many shops and things to see. Breakfast is sufficient and we can order different variety of eggs from Chef. Overall good service and satisfying with range of foods served. Thank you Hotel Media and hope to see you again.
Lưu trú 1 đêm vào Tháng 10, 2019
Jenna Nguyen trả lời vào 30/11/2019
Dear Wai Chuen, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel, lovely and friendly staff, great location. The hotel is well placed in Old Quarter with all tourist attractions within walking distance. It is also very close to Hon Kiem lake and the Night Market (Fri-Sunday every week). There are loads of options for street food bars etc. Very close by. The hotel is clean snd well maintained. My room *junior) was small - but exactly as described on Expedia and the hotel website. TV - couple of English language news channels (CNA and DW news) plus Fox movies, Fox Life and Box movies. Hotel is clean, up-to-date and there is a Spa onsite. Staff are amazingly friendly and helpful. Whether it's Jenna and her day reception team (Helen, Min and Sophie) or the lovely and always helpful LaLa on the night reception. They all care about trying to make your stsy in Hanoi amazing. The team in the restaurant and bar are just as keen to help where they can. The hotel can also arrange car for the airport (pick up or drop off) and trips to the likes of Halong Bay (definitely wirth the dsy trip and cruise). Overall, a lovely place to stay and somewhere i'll visut again if back in Hanoi (this was my second stay here).
Lưu trú 2 đêm vào Tháng 10, 2019
Jenna Nguyen trả lời vào 09/10/2019
Dear our valued guest, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

4/10 - Kém

Gabriel

Không thích: Nhân viên & dịch vụ
Not as good deal as you think.
Location of this place is not the best. The road to get to the hotel from main road is atrocious. I booked a cabana which is shirt of their presidential suite. Really is just a big room with a bed. Should book regular room. The wifi is a problem. It keeps going in and out. So far the electricity has been gone out 3 times. Not sure if this happens in all Cambodia bit feel I have to mention it. The pool is actually pretty cool the food in the restaurant is ok but prices are in US and is not cheap at all. Downtown is 3 min from here according to the front desk. Seems farther to me. The welcome was very nice and warm. They were waiting for me at the airport in a Tuk Tuk. overall would probably pick another hotel if a ever come back here. The allure of a cabana style room got me. Now I'm stuck in this place.
Lưu trú 4 đêm vào Tháng 9, 2019
Jenna Nguyen trả lời vào 04/10/2019
Dear Gabriel, Thank you for having take time to write a review of our hotel. Regarding of your review, I am afraid there must be some mistakes here as your reservation with our hotel is Junior Room, and we do not have pool in the hotel or room with cabana style. Please kindly check whether you are mistaking Hanoi Media Hotel with other hotels. This is really important as it may affect our score and image to other Expedia Travelers. Looking forward to hearing from you very soon

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Incredibly friendly staff at this lovely hotel in Old Quarter. The location is excellent with all major attractions within walking distance. Additionally, the hitel is ckose to numerous cars and eateries. Some if the side streets are filled with street food bars. Excellent location also fir the Night Market (Fri-Sun nights). My room was smallish - but exactly as advertised. The bathroom was a decent size with walk in shower. Restaurant is a bit basic for breakfast - fruit, cereal and Vietnamese choices. Evening meal choices include some basic western choices. Personally i would choose the street food options - amazing quality and options. TV includes some English language movie and news options. Hotel also offers trips etc. Really can't praise the staff enough. In particular Helen and Sophie on recception. They clearly care about making sure their customers have a wonderful trip.
Lưu trú 4 đêm vào Tháng 9, 2019
Jenna Nguyen trả lời vào 05/10/2019
Dear our valued guest, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
EVERYTHING is great here: Check in takes an extra minute but be patient, they are "preparing the most excellent room experience for you" and it is well worth it. Breakfast includes an order from the menu and excellent buffet. Beds are a little on the hard side but clean and comfy. Staff is excellent speaks english and will bend over backwards for anything you need. Location is great and not too far from public bus stop from airport. PERFECT for our travel needs.
Lưu trú 1 đêm vào Tháng 9, 2019
Jenna Nguyen trả lời vào 02/10/2019
Dear our valued guest, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

6/10 - Được

MO, 日本

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
部屋は写真の通りです。ベランダも広くていいのですが、眺望はイマイチ。周りの建物が高いかな。部屋は6階でした おいてあったインスタントコーヒーが美味しかった!そのままにしておくと朝アリンコがいっぱいでした。 フロントの方はとてもフレンドリーで感じいいですよ。街中なので、暑いときは部屋で休めるのでロケーションは抜群デス!
Lưu trú 2 đêm vào Tháng 6, 2019

10/10 - Xuất sắc

Maria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfekt hotell helt enkelt!
Lưu trú 3 đêm vào Tháng 5, 2019

10/10 - Xuất sắc

Amy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Staff that are wonderful and go above and beyond
We stayed for 2 nights in a standard room and were extremely happy with our stay. The thing that made is so great were the staff who who extremely friendly and kind. From our warm welcome, to helping us with whatever we needed, they really made our stay memorable. The room we had was quite small for the two of with with a lot of luggage however we did opt for the standard room and others are bigger. It was sparking clean and one of the most comfortable beds we have ever slept in. Highly recommend if you want to stay in the old town!
Lưu trú 2 đêm vào Tháng 5, 2019

10/10 - Xuất sắc

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Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
このホテルは小さなホテルですが、立地条件。ホアンキエムの観光地の中心部にあります。スタッフは若いですが、親切です。部屋はクリーンで清潔です。バスタブはありませんがお湯が直ぐに出ます。朝食もこの価格にしては美味しく食べれます。 このところ毎月宿泊しています。
Lưu trú 5 đêm vào Tháng 5, 2019
Ms. Moon trả lời vào 27/05/2019
Dear valuded guest, Greetings from Mosto Hanoi Hotel, we would like to thank you so much for your great review to recommend us more and your repeat staying make us happy. We promise to keep our best to sever the customers including you. All the best to you! Mosto team