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Nhận xét về Imperial Hotel & Spa

4 out of 5
Imperial Hotel & Spa
44 Hàng Hành, Hoàn Kiếm, Hà Nội

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 189/242 nhận xét" "
Đánh giá 8 - Tốt. 39/242 nhận xét" "
Đánh giá 6 - Được. 8/242 nhận xét" "
Đánh giá 4 - Kém. 2/242 nhận xét" "
Đánh giá 2 - Tồi. 4/242 nhận xét" "

9,6/10

Sạch sẽ

9,8/10

Nhân viên & dịch vụ

9,0/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Dung

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
D
Lưu trú 1 đêm vào Tháng 1, 2021
Tracy Do trả lời vào 22/01/2021
Dear Mrs. Dung, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

8/10 - Tốt

Dung

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
tốt
Khách sạn sạch sẽ ,chu đáo ăn sáng ngon.
Lưu trú 3 đêm vào Tháng 6, 2020
Tracy Do trả lời vào 31/08/2020
Dear Mrs. Dung, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Many thanks and best regard!

2/10 - Tồi

Dung

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 6, 2020
Tracy Do trả lời vào 31/08/2020
Dear Mrs. Dung, Imperial hotel & spa sincerely apologizes for the unsatisfaction experience of this stay. All your comments on service quality and staff ... will be recognized and improved by Imperial to bring better experiences for you and your family in the future. Thank you and have a good day!

6/10 - Được

BichPhuong

Đi cùng gia đình, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property has a lot of potential but completely falls short of even being a 3 star. There is a complete lack of detail in everything. The rooms meet the minimum standard of clean, meaning the sheets and towels are changed and trash is taken out, however they are very dusty, with dusty cobwebs everywhere. The mirrors and doors are covered in fingerprints and dirty smudges. The high touch areas, like handles, hair dryer and tv remote were greasy. Also, the towels were clean, but were very worn out and many had stains.
Lưu trú 1 đêm vào Tháng 5, 2024
Hieu trả lời vào 23/05/2024
Dear Ms BichPhuong, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

8/10 - Tốt

Ho Pui

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Conveniently located with everything within walkable distance. Room is spacious but a bit dim. Sadly there was a bug on my bed on the 2nd day but other than that the room is generally clean.
Lưu trú 3 đêm vào Tháng 5, 2024
Hieu trả lời vào 21/05/2024
Dear Mr/Ms Pui Yan Ho, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 - Xuất sắc

Kai Ling

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Travelled with elderly parents so I was looking a hotel with a lift and chanced upon Imperial Hotel and Spa on Expedia. It did not disappoint. All the staff were courteous, kind and welcoming. They made our stay very comfortable. Our receptionist Grace was very helpful and went all out to facilitate our travels. They made it a point to confirm all our travel pick up details! The area is great - food and massage options are just a stone throw away. There is some age to the hotel (expected and they were upfront about it) but the service and accessibility made up for it. Will definitely recommend this hotel!
Lưu trú 4 đêm vào Tháng 4, 2024
Hieu trả lời vào 18/04/2024
Dear Mr/Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 - Xuất sắc

Yuji

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ホアンキエム湖まで徒歩1分と非常に近く、早朝に散歩したりするのにとても気持ちよくウォーキングが出来ます。湖周辺には食事が出来るレストランやお土産屋やカフェも沢山あり、週末は歩行者天国となりとても賑やかな街並みを見ることも出来ます。立地は完璧で、施設も綺麗ですし、朝食が最高でした。おすすめです。
Lưu trú 4 đêm vào Tháng 3, 2024
Hieu trả lời vào 26/03/2024
Dear Mr Yuji, Thank you so much for spend your valuable time to give us evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope that have another chance to welcome back you soon, Best regards!

10/10 - Xuất sắc

HIROKO

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very good
Lưu trú 2 đêm vào Tháng 3, 2024
Hieu trả lời vào 23/03/2024
Dear Ms Hiroko, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 - Xuất sắc

RYOSUKE, TOKOROZAWA CITY ASAHI-CHO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Hieu trả lời vào 23/03/2024
Dear Mr Ryosuke, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 - Xuất sắc

Gwen

Lưu trú 4 đêm vào Tháng 3, 2024
Hieu trả lời vào 11/04/2024
Dear Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 - Xuất sắc

Gwen

Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is in the heart of the old quarter, but still very calm and peaceful inside the hotel. The breakfast was incredible- lots of delicious choices, each day a bit different.
Lưu trú 2 đêm vào Tháng 3, 2024
Hieu trả lời vào 16/03/2024
Dear Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 - Xuất sắc

Bernd

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nettes Hotel in der Innenstadt
Lưu trú 2 đêm vào Tháng 3, 2024
Hieu trả lời vào 08/03/2024
Dear Mr Bernd, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

8/10 - Tốt

Harumi

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Less amount of hot water was running. The staff are so kind. The location is unique and convenient. I recommend this hotel, if you don’t need to take a bath with a tub.
Lưu trú 1 đêm vào Tháng 2, 2024
Hieu trả lời vào 02/03/2024
Dear MS Harumi, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 - Xuất sắc

song

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel situated in old quarter
The location was very convenient with lots of places to visit, eat and shop.The staff were fantastic and helpful. The room was spacious, the bed was huge and pillow smelled nice.
Lưu trú 2 đêm vào Tháng 2, 2024
Hieu trả lời vào 20/02/2024
Dear Mr. Song, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 - Xuất sắc

MASARU, SHIBUKAWA

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
オールドクオーターへのアクセスが良い。スタッフの対応が良い。ハノイでの宿泊にはいつも利用している。
Lưu trú 4 đêm vào Tháng 2, 2024
Hieu trả lời vào 15/02/2024
Dear Mr. MASARU, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

8/10 - Tốt

Ikue

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
他の方も書かれていましたが、スタッフがとても親切です。唯一、バスルームの古さ、一晩たっても乾かないのが難点でした。朝食も美味しかったです。次回利用の際はもっと良いお部屋にしようと思います。
Lưu trú 2 đêm vào Tháng 2, 2024
Hieu trả lời vào 13/02/2024
Dear Mr Ikue, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 - Xuất sắc

Ali

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very kind and helpful staff.
Lưu trú 2 đêm vào Tháng 1, 2024
Hieu trả lời vào 05/02/2024
Dear Mr.Ali, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 - Xuất sắc

Carol-Anne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
What a great hotel.
Great location in the Old Qtr close to the lake and many restaurants. The staff here are so helpful but not over the top. They were willing to help with any questions. We are very willing to recommend this hotel.
Lưu trú 5 đêm vào Tháng 1, 2024
Hieu trả lời vào 05/02/2024
Dear Ms.Carol-Anne, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

6/10 - Được

Elaine Ruth

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Its fine
Lưu trú 3 đêm vào Tháng 1, 2024
Hieu trả lời vào 02/02/2024
Dear Ms Elaine, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

4/10 - Kém

Rubens

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Old hotel, cold water.
the service is perfect, but the hotel is old, unstructured and the water has to be heated for 20 minutes. cost x benefit is not worth it. Poor breakfast.
Lưu trú 3 đêm vào Tháng 1, 2024
Hieu trả lời vào 28/01/2024
Dear Mr Rubens, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 - Xuất sắc

Darik, Englewood

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My stay at Imperial Hotel and Spa was excellent. The service was impeccable, and breakfasts were delicious. They took frequent measures to ensure my stay was very satisfying. I will certainly return and recommend friends and family to stay there as well.
Lưu trú 2 đêm vào Tháng 1, 2024
Hieu trả lời vào 18/01/2024
Dear Mr.Darik, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 - Xuất sắc

Ronald D

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location is great right in the center of the Old Quarter. Lots of shopping and restaurants. Short walks to many of the sights. The staff is wonderful and is very helpful. They helped us with Visa's and a trip to Halong Bay. I would definitely stay here again.
Lưu trú 9 đêm vào Tháng 1, 2024
Hieu trả lời vào 18/01/2024
Dear Mr.Ronald, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 - Xuất sắc

Sydney, Los Angeles

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away. I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk. The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable. The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi. Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking. I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.
Hieu trả lời vào 18/01/2024
Dear Ms.Sydney, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 - Xuất sắc

Keisuke

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wonderful hotel with the beautiful front desk team
We were extremely content and happy with the overall hospitality and wonderful support by the front desk team!! It was a true Omotenashi spirit extended by the team and we will certainly come back and stay at this same hotel upon our return to Hanoi next time! Million thanks to the team!
Lưu trú 2 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

shuji

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
旧市街の真ん中でしたが、中に入ると静かで部屋も清潔でした。2泊しましたが、朝ごはんの内容が変わり、どちらもかなり良かったです。
Lưu trú 2 đêm vào Tháng 1, 2024
Hieu trả lời vào 18/01/2024
Dear Mr.Shuji, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good location, Great reception staff!
Hotel was located close to all attractions in the Old Town. The reception staff was Excellent. They anticipated my needs. Helped me to confirm my transport pick up for my tour to Halong Bay without me asking. They noticed I had made two separate bookings before and after Halong Bay. They pressed the lift buttons once I walked in through the door.
Lưu trú 2 đêm vào Tháng 12, 2023
Hieu trả lời vào 28/12/2023
Dear sir/madam , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 - Xuất sắc

KAKUTO, SAPPORO

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The front staff and restaurant staff were all very kind and responded politely when there was something I wanted to arrange or something I wanted to ask. The breakfast menu changes every day, so I didn't get bored even though I stayed there for a week. It's located in a convenient area, so it's easy to get around the old town, and the sound in the room doesn't bother me that much. I used the airport shuttle service arranged by the hotel for 22 dollars, and it was very convenient as I didn't have to worry about getting picked up and the time was accurate. I took advantage of the late check-out until 8pm, and was charged 2,500,000 VND, which is almost the equivalent of one night's stay, but they cleaned the room and changed towels, so I was able to spend comfortably until the night, so I thought it was a good thing.
Lưu trú 5 đêm vào Tháng 12, 2023
Hieu trả lời vào 28/12/2023
Dear Mr/Ms Kakuto, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
First class reception staff
The service of the reception staff was first class. They spoke good English and were very helpful. The location of the hotel was also good- within walking distance to most places in the Old Town. What I did not like was the design on the bathroom. The glass divider on the bath tub was not long enough to stop water from splashing onto the floor of the bathroom. And housekeeping should wash the shampoo bottles. It was not pleasant to have to touch a slimy and soapy shampoo/conditioner/bath gel!
Lưu trú 1 đêm vào Tháng 12, 2023
Hieu trả lời vào 28/12/2023
Dear sir/madam , We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 - Xuất sắc

Vishal

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very good hotel and staff.
Very good hotel, only wish the room we got had a better bathroom. Otherwise wonderful hotel, great location and great hotel staff. Special thanks to Grace who was very helpful, friendly and made our stay better knowing we could ask her for help at any time. Would stay again.
Lưu trú 3 đêm vào Tháng 10, 2023
Hieu trả lời vào 28/12/2023
Dear Mr/Ms Vishal, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 - Xuất sắc

JUN

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
とてもいいホテルでした。 この次もまた宿泊したいです。
Lưu trú 4 đêm vào Tháng 11, 2023
Hieu trả lời vào 05/12/2023
Dear Mr/Ms Jun. We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 - Xuất sắc

Kerri

Lưu trú 3 đêm vào Tháng 11, 2023
Hieu trả lời vào 28/12/2023
Dear Ms Kerri , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 - Xuất sắc

Kawamata

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
旅行者が多い、過ごしやすい通りに建っています。館内はおしゃれで清潔。スタッフの方々の対応もとても親切でした。レストランでの朝食も美味しかったです。
Lưu trú 2 đêm vào Tháng 11, 2023
Hieu trả lời vào 28/11/2023
Dear Mr/Ms Kawamata , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 - Xuất sắc

David, San Antonio

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very helpful and friendly staff. Very clean and well cared for. Highly recommend
Lưu trú 5 đêm vào Tháng 11, 2023
Hieu trả lời vào 17/11/2023
Dear Mr David, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard

10/10 - Xuất sắc

Soni

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
People who work there most the kind of people I ever met and breakfast was excellent.
Lưu trú 4 đêm vào Tháng 10, 2023
Hieu trả lời vào 24/10/2023
Dear Ms. Soni, Thank you so much for spend your valuable time to give us evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope that have another chance to welcome back you soon, Best regards!

10/10 - Xuất sắc

jeffrey

Lưu trú 1 đêm vào Tháng 10, 2023
Hieu trả lời vào 04/11/2023
Dear Mr Jeffrey, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 - Xuất sắc

Rebecca

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff are extremely helpful and kind. The location is very convenient for finding what I needed
Lưu trú 1 đêm vào Tháng 9, 2023
Hieu trả lời vào 02/10/2023
Dear Ms Rebecca We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 - Xuất sắc

Benson

Lưu trú 2 đêm vào Tháng 9, 2023
Hieu trả lời vào 01/10/2023
Dear Mr Benson, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 - Xuất sắc

John

Lưu trú 7 đêm vào Tháng 7, 2023
Hieu trả lời vào 17/09/2023
Dear Mr John, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard

10/10 - Xuất sắc

Zana, Austin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel is amazing, clean, great location, friendly and attentive staff. We had to leave early at the airport, they made sure to prepare us a great breakfast to go. I would highly recommend it to everyone.
Lưu trú 2 đêm vào Tháng 9, 2023
Hieu trả lời vào 13/09/2023
Dear Ms Zana We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 - Xuất sắc

KANAKO

Thích: Tiện nghi, dịch vụ
スタッフの方々が皆親切で、チェックインからチェックアウトまできめ細やかにサポートしてくださり、安心して過ごせました。
Lưu trú 2 đêm vào Tháng 8, 2023
Hieu trả lời vào 25/08/2023
Dear Mr/Ms Kanako, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

8/10 - Tốt

Cheuk Ting

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff members were extremely kind and made every effort to assist with any requests. They gave us a very warm welcome by providing a complimentary welcome tea and offering information about nearby attractions.
Lưu trú 2 đêm vào Tháng 8, 2023
Hieu trả lời vào 21/08/2023
Dear Mr/Ms Cheuk Ting , We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 - Xuất sắc

Donald

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great service from all the team mrmbers,
Lưu trú 4 đêm vào Tháng 7, 2023
Hieu trả lời vào 31/07/2023
Dear Mr Donald, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 - Xuất sắc

Paul, Welches

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cute colonial style room and property. Excellent breakfast buffet conveniently offered for four hours every morning. Staff super helpful and friendly. Only negative to this hotel is the front door. It’s hidden behind a gauntlet of parked motorbikes, plants, a street vendor partially blocking access and an occasional rubber hose on the ground. We also experienced a miscommunication about the minibar. My wife and I are certain that the representative showing us into the room said that the drinks were free. There was only one coke, one beer and some bottled water. We drank these daily and they were replaced but then we were charged for them. Airport pickup billed to room was nice. We would stay again.
Lưu trú 3 đêm vào Tháng 7, 2023
Hieu trả lời vào 27/07/2023
Dear Mr Paul, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 - Xuất sắc

RYOSUKE, TOKOROZAWA CITY ASAHI-CHO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 7, 2023
Hieu trả lời vào 15/07/2023
Dear Mr.RYOSUKE, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 - Xuất sắc

Julie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All staff were exceptional, especially the front desk and Manager, Ian. Excellent location, in laneway with good choice of restaurants and couple of bars. Rooms were quiet and comfortable. Breakfast was on the 8th floor and had a good variety. Would highly recommend.
Hieu trả lời vào 10/07/2023
Dear Ms.Julie, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

8/10 - Tốt

Rie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Fint hotel med god beliggenhed. God service fra personalet
Lưu trú 2 đêm vào Tháng 6, 2023
Hieu trả lời vào 10/07/2023
Dear Ms. Rie, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

6/10 - Được

masaki

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
立地は良かったが景色や建物の古さがわ
Lưu trú 1 đêm vào Tháng 5, 2023
Hieu trả lời vào 23/05/2023
Dear Mr/Ms Masaki, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had during your stay. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully, We can have a change to welcome you back in the near future!

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service Large clean nice room Good breakfast buffet
Lưu trú 3 đêm vào Tháng 5, 2023
Hieu trả lời vào 20/05/2023
Dear Mr.Michael, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Fantastic hotel in a great location
Fantastic hotel, great location. Very friendly and helpful staff, couldn't have done more for us. Some rooms don't have windows so upgrade to the best room available it doesn't cost much more. The breakfast was excellent. The hotel is in the old town right beside the lake and everything is in walking distance. Have stayed here 3 times already and wouldn't stay anywhere else in Hanoi.
Lưu trú 3 đêm vào Tháng 5, 2023
Hieu trả lời vào 20/05/2023
Dear Mr.Kevin, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 - Xuất sắc

shinichi

Lưu trú 2 đêm vào Tháng 5, 2023
Hieu trả lời vào 04/06/2023
Dear Mr.Shinichi, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.