Dear YOUNG IHN Greetings from T&M Luxury Hotel Hanoi Thank you so much for your stay and your feedback on Hotels.com We are looking forward to welcoming you back our hotel on next trip to Hanoi Yours Sincerely,

Dear Ms Shulan Ho Greetings from T&M Luxury Hotel Hanoi Thank you so much for your stay with us and your review on Hotels.com We are very happy to know that our room & service reached to your expectation. We will improve our room & service better and better. We are looking forward to welcoming you back our hotel on next trip to Hanoi Yours Sincerely,

Dear Ku Wei Chee Greetings from T&M Luxury Hotel Hanoi Thank you so much for your staying & sharing your experience on Expedia We are very happy to know that our room & service reached to your expectation. We are looking forward to welcoming you back our hotel on next trip to Hanoi Sincerely,

Dear Yung Greetings from T&M Luxury Hotel Hanoi On behalf of hotel staffs, thank you so much for your staying & sharing your experience on Expedia. We are very happy to know that our room & sevice reached to your expectation. We are looking forward to welcoming you back our hotel on your next trip to Hanoi Yours Sincerely,

Dear Mr Chi Chang Chen Greetings from T&M Luxury Hotel Hanoi Thank you so much for your stay with us We are looking forward to welcoming you back our hotel on next trip to Hanoi Yours Sincerely,

Dear Mr Kenichiro Kubo Greetings from T&M Luxury Hotel Hanoi Thank you so much for your staying with us and sharing your experience on Expedia We are so sorry for some issues that is not reach to your expectation. During your stay in our hotel is hottest days of summer in Hanoi. It is about 42 to 45 degree outsite so that your Executive room (free upgrade from Deluxe room, spacious room with bathtub) isn't cold as normal days. In all rooms has minibar (not fridge), minibar is only keep cool for some drinks, it is can not be cold as fridge. About problem that receptionist at night shift asked you to pay room chagre, may be have misunderstand between him and you at early morning 5am. He would like to reconfirm you that room chagre already paid. Again, thank you so much for your stay with us We are looking forward to welcoming you back our hotel on next trip to Hanoi Yours Sincerely,

Dear Mr Namsoo Greetings from T&M Luxury Hotel Hanoi Thank you so much for your staying with us and your review on Hotels.com We are looking forward to welcoming you to our hotel on next trip in Hanoi Yours Sincerely,

Dear Mr Gary Warmest greetings from T&M Luxury Hotel Hanoi Thank you so much for your staying with us and your feedback on Hotels.com We are very happy to know that you were enjoyed your stay at our hotel. From 1st of April we have served A La Cart breakfast in room daily until 1st of June when our restaurant on 9th floor is completed to serve buffet breakfast. Again, thank you so much for your stay with us We are looking forward to welcoming you back our hotel on your next trip in Hanoi Your Sincerely,

Dear Mr Kevin Greetings from T&M Luxury Hotel Hanoi Thank you so much for your staying with us We are looking forward to welcoming you back our hotel on next trip to Hanoi

친애하는 Park 씨 T & M Luxury Hotel Hanoi의 인사말 우리와 함께 머물고, Hotels.com에 대해 검토해 주셔서 대단히 감사합니다. 불편을 끼쳐 드려 죄송합니다. 2019 년 5 월부터 9 층에서 조식 뷔페를 제공해 드리며보다 편리하게 머무 실 수 있습니다. 귀하의 피드백은 우리가 더 나은 서비스를 향상시키기 위해 매우 유용합니다. Hanoi 에의 다음 여행에서 우리 호텔을 다시 반갑게 맞이할 수 있기를 바랍니다. 너 감사합니다.