The guest contacted us and clearly the room was not presented correctly . He understood that he would stay in a cottage but instead had been allocated a single guest room. This is most unfortunate but sadly we were fully booked and could not offer an alternative.

Thank you for such a glowing review which is much appreciated. We are delighted that the entire experience was so enjoyable.

Thank you so much for the very positive review which is much appreciated. Our staff do their very best to make the guest`s stay an enjoyable experience.

Thank you for staying at La Bastide and it is very encouraging that the staff were so helpful. Your comments concerning management are noted and every effort will be made to improve the inter action with guests at all times.

Thanks so much for your very positive review. We are delighted that your experience was an enjoyable one. We hope that we shall see you the next time you are visiting the Hartbeespoort area.

It is regretful that the guest did not enjoy his/her stay. We do attempt to make each guest experience special. Certain of the guest`s expectations are not advertised as being available and unfortunately we were not able to accommodate certain needs such as a braai facility. We have taken note of the criticisms.

Thank you so much for your very favourable review, We appreciate the positive feedback.

It is indeed concerning that La Bastide should receive a negative review. The guest arrived at 22:45. Check in times are between 14:00 and 18:00 unless alternative arrangements are made. The booking system is an electronic one which can be operated by agents and the general public. The guest was met early on the Saturday morning and was escorted to the room . The guest vacated the room early in the afternoon ; no reason was given.