Dear guest,Thank you for taking the time to share your feedback about your recent stay. We are disappointed that you did not leave on a good note and apologize that your drain did not work. The hotel on 3-12-2024 completed a 100% renovation to every guest room and replaced all guest rooms with modern up to date furnishings etc. Our rates are based on the hotel and market demand etc. With graduations, weddings, concerts and events at the connected XL center, we are confident that our rates are in line with the market based on being a downtown property. We hope that you will have an opportunity to book earlier for any future trips which usually helps with rate choices generally. Thank you for staying.

Dear Happy Guest,Thank you for selecting us to be your host hotel. We are very fortunate to have a great hotel with awesome amenities for every traveler. The cookies also really hit the spot. We look forward towards your next stay with us.

Dear Vilmarie,Thank you for staying with us. We loved being your host hotel and wish to see you again soon.

Dear Anjani,Thank you for taking the time to share a 5point score and for staying with us. We hope to see you again soon.

Dear Tiffany,Thank you for taking the time to share a 5point score and for staying with us. We are very fortunate to have a perfect location downtown and be interconnected to the XL center. We hope that you enjoyed the concert. We hope to see you again soon.

Dear Guest,Thanks for staying with us and sharing a 5-point review. We look forward towards you next stay.

Dear Guest,Thank you for staying with us. We know that you have many choices when you travel and are thankful that you allowed us to be your host.

Dear Guest,Thank you for staying with us. We are thankful for your feedback and hope to see you again soon.

Dear guest,Thank you for staying with us. We are happy that you were able to easily access the XL center from our hotel. We hope to see you again soon for your next event next door.

Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience caused to you and continue to work to see what can be done to avert such issues for all guests. Hopefully, we will be able to restore your trust.

Dear Guest,Thank you for staying with us. We are thankful for your feedback and wish you a great rest of 2024.

Dear Amelia,Thank you for staying with us and allowing us to be your host hotel. We hope to see you again for your next trip to the area.

Dear Javier,We are happy that you stayed and was able to conveniently get to your event at the XL center which is interconnected to us. This ideal location is just one of many things that makes our hotel the best choice in Hartford. We look forward to seeing you again.

Dear Benjamin,Thanks for the 5 point review and for staying with us. We would love to be your host hotel again. Safe travels until then.

Dear Kirsten,Thank you for staying with us. We are sorry that your stay was not a great experience. We hope that we can be given another chance in the future to surpass your expectations.

Dear Madeline,Thank you for visiting our hotel and allowing us to be your host. We would like to welcome you back for another visit to enjoy our amenities and explore the downtown area.

Dear guest,Thank you for taking the time to share your feedback.My apologies that your stay did not go well. We understand that having hot water is essential to a comfortable stay. I do see that at checkout your room rate was issued a discount based on your report in the morning. My apologies if that was not communicated well. Please know that as your room was prepaid via a third party. It may take a bit to see the refund of the discounted amount. This will be issued from the 3rd party site directly to you.

Dear Michael,Thank you for the 5-point rating. We appreciate that you chose to be our guest and look forward towards your next visit.

Dear Guest,Thank you for staying with us and for taking the time to share a score. We look forward to hosting you again in the future. Until then, safe travels.

Thank you for sharing your feedback regarding your stay with us. We sincerely apologize for any inconvenience caused and want to assure you that steps are being taken to prevent similar occurrences. Your input is invaluable as we eagerly anticipate introducing our newly renovated hotel rooms. We are positive this will enhance the experience for our guests. We'd love the opportunity to welcome you back and showcase the improvements firsthand as we strive to elevate your stay to new heights.

Dear Roberta,Thank you for staying with us and for allowing us to be your host. We are very happy that you enjoyed your stay with us. We look forward towards your return.

Dear guest,Thank you for staying with us. We apologize that the weather caused some disruptions to our TV service during your stay. We have taken note of your report of the room and will review to see what could have caused this issue. Thank you for bringing this to our attention. We hope to renew your trust in us if allowed another chance. Safe travels.

Dear Guest,Our sincere apologies that we were not able to modify your reservation to accommodate your request for a wheelchair accessible 2 queen suite. Unfortunately, those specific rooms were all booked, and we were unable to locate anyone who was willing to give up that room type in order for us to accommodate the request. We understand how important this was to your ability to have a comfortable stay and are sorry that we could not deliver your requested room type. We hope that you will allow us another opportunity to regain your trust in our service. Please feel free to contact us directly if we can be of any further assistance.

Dear Guest,Thank you for the 4-point score. We appreciate that you chose to stay with us and assure you that we are almost to the finish line for renovations. We are only working to update our elevators now. Safe travels

Dear guest,Thank you for staying with us. We are very sorry to hear that your stay did not meet your expectations. We are disappointed that our Fb service fell below our expectations and apologize for any longer than usual wait time for the elevators. We are in the final phase of modernizing each unit to better suite our guest needs. Hopefully, we will be able to restore your trust in us on your next visit to the area.

Dear Guest,Thank you for staying with us. We are happy that your stay was a success. We look forward towards your next stay.

Dear Michelle,Thank you for staying with us. We hope that you enjoyed your stay. We see that we have room for improvement and will continue work to make you and every guest experience better.

Dear Guest,Thank you for staying with us and allowing us the opportunity to be your host hotel. We look forward towards your next stay with us.

Dear guest,Thank you for staying with us and sharing your feedback. We are sorry that you did not get to use the pool as we continue to work on getting it back in service. Our apologies if you were not able to see this notice listed on our website due to booking via a third-party site. We will reach out so that Expedia also shares the same details with guest as they book.

Dear Happy Guest,Thank you for choosing to stay with us and for the 10-point score. We are thrilled that your stay was a success. We look forward towards your next stay with us.

Dear Guest,Thank you for staying with us and for taking the time to share a score. We look forward towards your next stay with us.

Dear Guest,Thank you for staying with us. We are disappointed and apologize for not providing the best experience. We stay committed towards improving every guest experience. Hopefully next time, we will deliver on that promise.

Dear guest,Thank you for visiting our hotel and taking the time to share your feedback. We are very fortunate to be at a great location close to some awesome restaurants and things to see. We hope to see you again soon.

Dear Alexis,Thank you for choosing to stay with us. Our hotel just concluded a complete renovation of our guest rooms, and we are happy that you were able to experience the new product. We look forward towards your next visit.

Dear Jose,Thank you for the 4-point score and for staying with us. We hope to see you again soon.

Dear Guest,Thank you for staying with us. Please know that the team is always ready to assist any guest with needs and have an updating listing with many taxi service companies as needed. We will be happy to assist you whenever the need arises.

Dear Jonathan,Thank you for sharing the 5-point score and for staying with us. We hope to have another opportunity to be your host soon.

Dear Deborah,Thank you for sharing the 4-point score and for staying with us. We hope to have another opportunity to be your host soon.

Dear Annet,we are very happy that you selected us to be your host. We look forward towards your next visit. Until then, safe travels

Dear Guest,Thank you for choosing to stay with us. We hope to see you next year for the Volleyball tournament.

Dear Happy Guest,Thank you for allowing us to be your host while in the city. We are thrilled that Juan and the team made such a positive impact on your experience and look forward towards your next visit to the hotel.

Dear guest,Thank you for the 5-point rating and for staying with us. We hope to see you again soon. Until then, safe travels.

Dear guest,Thank you for taking the time to share your detailed comments. We appreciate all guest feedback and will use your concerns to help re-train our team. We took the time to review the Expedia website and can confirm that as stated, we are connected to the XL center downtown. We know that any shortfall in service can be a big disappointment and apologize for the lapses that you have described. We hope that as we continue to improve our guest experience, we will be able to regain your trust.

Dear guest,Thank you for the 4 point rating. We appreciate you taking the time to rate your experience. We look forward towards your next stay with us.

Dear Joseph,Thank you for the 5-point review and for staying with us. We wish you and all your loved ones a happy new year.Safe travels.

Dear guest,Thank you for your feedback about your recent visit. We appreciate your business and look forward to your next visit. Hopefully you will see improvements in your choices.

Dear Guest,Thank you for allowing us to host your stay. We are disappointed that we did not provide a memorable experience for you. Our apologies for any issues experienced during your stay. We hope to continue improving and making our hotel the best choice and experience for every guest.

Dear Guest,Thank you for staying with us. While we are disappointed that we did not live up to your expectations, we stay committed to continuously improving our hotel as we renovate to enhance all guest experience. Hopefully you will be able to experience this on your next visit. Until then, safe travels.

Dear Guest,We are disappointed that we did not live up to your expectations but stay committed in improving our hotel. We hope that you will allow us another chance to regain your trust.