Khách sạn Hato Nuevo

"Beautiful property and rooms. However, at this price we were expecting 7 star service and that was not the case. The staff at the pool/bar/restaurant seemed to be bothered when we asked for service. They mostly congregated by the towel area and checked their phones more than they us. You can get far better service in other cheaper hotels. We were hoping to lounge and be take n care of but instead we were told about a 4pm last call (not offered anything) and when the birds took half the breakfast...

"I loved it. My kids didn’t wanna leave. Will definitely be back next year"

"Cuarto limpio, tiene plancha y tabla. Desayuno. Staff amable"

"Me encantó súper cómodo y cerca de caminar al pueblos , súper limpio y muy elegante regreso "

"Great place to stay. Beautiful & good location."

"This Hotel is located right in the center of old San Juan! Walking distance to restaurants, coffee shops, Nightlife, and shopping! El Moro Castle is literally a few minutes away. Hotel is super clean and smells fresh. Anytime we needed fresh towels or if the room needed a refresh they were so fast and accommodated our needs. We stayed for 6 nights, and wished our stay was longer. We most definitely will be back."

"Hay parking cerca, el sector es seguro, quién nos atendió fue muy amable e hizo las cosas fáciles para nosotras. La habitación estaba muy linda. Solo había una toalla un poco rota pero enseguida el staff se ofreció a cambiarla. Me hubiera gustado tener acceso a café y té como decía en las amenities pero el lobby quedaba en otro hotel a dos cuadras aprox y el café del restaurante habría desde las 8am. En realidad todo muy bien"

"Honestly the best stay in PR. so clean , smelling great. Service is amazing. Let’s mention the welcoming drinks!! I had to have more than 1! I loved this stay so much. I will definitely come back. I couldn’t have asked for better"

"Estacionamiento cerca del hotel, a pasos del hospital. La habitación estaba limpia, el aire acondicionado funcionaba bien (hace un poco de ruido, pero enfria) El personal fue amable. "

"The pool and beach were definitely the best parts of our stay. Great area for kids and adults. The lobby was clean, and the staff was friendly. However, the building itself looked old and poorly maintained. Only one elevator was working, and there was caution tape outside in certain areas, which prevented guests from accessing parts of the hotel. I stayed in a room with my daughter and was disappointed to find weed on the balcony. The room floor also looked like it had not been properly mopped....

"Very good"

"No breakfast"

"My husband and I stayed for 4 weeknights in May 2026 on vacation and found the CasaBlanca to be good value for the comfort of the room, the hotel amenities, and beautiful decor throughout. We made frequent use of the free coffee and filtered water in the lobby, and spent every evening in the rooftop hot tubs. We didn't find the stone baths as fun, but also a cool perk. Although our room did not have any windows, the ambiance created by lighted panels with shutters helped the room not to feel too...

"It was alright"

"This property was amazing and the staff very professional. The bartender Juan was the nicest best bartender ever. Will return"

"Housekeeping wasn’t that good"

"Room was very clean, beds and linens and pillows were comfortable and provided a good nights rest after a long day of travel, water pressure and towels were great. Just note that street traffic and outside noises and people on the streets and others in the hotel are definitely heard by all. Foam ear plugs are provided for this. Even with this being said we slept great and were comfortable and would come here again."