Khách sạn Hato Nuevo

"Personal muy atento desde el from deck hasta el restaurante todo es staff"

"Beautiful property and rooms. However, at this price we were expecting 7 star service and that was not the case. The staff at the pool/bar/restaurant seemed to be bothered when we asked for service. They mostly congregated by the towel area and checked their phones more than they us. You can get far better service in other cheaper hotels. We were hoping to lounge and be take n care of but instead we were told about a 4pm last call (not offered anything) and when the birds took half the breakfast...

"Awesome stay! Local restaurants are delicious as well as the restaurants in the hotel! Very comfortable beautiful stay."

"you need a elevator, for handy cap person,and a breakfast station."

"Didnt like having to leave a $100 deposit for damages if any were found and being told that it would be refund to my card if no damages found but that this refund would not show in my bank statement. How is that??? To my knowledge if it is refund it should be showing in my bank statement, yes or no??? My stay was from 4pm to 2am was charged $242.34 plus $100 that I would like to see in my statement. Thank you."

"La habitacion no contaba con agua caliente para tomar una ducha. El televisor y el internet no funcionaron. No cuenta con estacionamiento para los huespedes."

"Great place to stay "

"Wanted to really like this place. Advertises right on the water which it is. You can’t access it due to rocks and waves but it is waterfront. Pool is nice and 24 hours! Great! Staff were super helpful and very nice. Room needed some TLC very dated and simple. Not the nicest, but clean. Beds were firm but pillows comfortable and clean. Plenty of parking. Nestled in a worn down neighborhood, but felt safe. At night, Could hear plenty of dogs and the coqui frogs. Also could hear the highway all...

"Very clean , staff was very friendly and helpful would recommend them 100% "

"very beautiful resort! staff are very friendly, they keep the area very clean and comfortable! the area is very close to different restaurants but the beach is a good 5 minutes walk, nothing too bad."

"The location in old SAN Juan was perfect. Easy walking"

"This was close to everything. Communication was perfect. "

"We had an amazing time. Staff were very helpful, friendly, and professional. I’m looking forward to staying at this resort again soon!"

"Location is just fine."

"Todo bien"

"Si está buscando 5 estrellas este no tu lugar , si busca buen servicio, buena comida, buen trato , entretenimiento, buena playa , la piscina ,la ubicación, bailar , cantar, este yo le doy 10 estrellas, Gracias 🙏"

"No breakfast at all.No ocean view.No air"

"No iron in room but they do have a steamer available upon request. Room was clean and staff is freiandly."

"Hay parking cerca, el sector es seguro, quién nos atendió fue muy amable e hizo las cosas fáciles para nosotras. La habitación estaba muy linda. Solo había una toalla un poco rota pero enseguida el staff se ofreció a cambiarla. Me hubiera gustado tener acceso a café y té como decía en las amenities pero el lobby quedaba en otro hotel a dos cuadras aprox y el café del restaurante habría desde las 8am. En realidad todo muy bien"