Khách sạn Hato Nuevo

"Excellent customer service and convenient location."

"We love this place,is peacefull and clean.Staff is so nice. We been here twice already these vacation to PR"

"Everything was amazing! The hospitality, there’s a fridge with beer, water, and soda and so convenient to pay, breakfast in the mornings (basic) but what more can you ask for, the customer service on point, 3 min walk to the beach, private parking lot, local food spots within walking distance, and 5 min drive to the kiosks as well as luquillo beach! Im definitely coming back and I would recommend anyone to go here!"

"Amazing staff. Great location. Very clean."

"worse hotel ever"

"I like the cleaning. I did not like the breakfast and too expensive for what they serve you. The maid went to my room only one time of the 3 days i stayed. The staff members don't help you with bags. Don't gave you welcome present. The room was for 2 persons and only gave you coffee for 1 person. Too expensive for what they offer to you. No good reason for return again."

"We stayed one night at the hotel so we could explore Old San Juan. The rooms were very unique and the building was very neat. The staff was very friendly and helpful with suggestions in the area. We checked out that morning to do a local tour and they held our luggage until it was over. We really enjoyed the hotel"

"Only the pool area needs more attention"

"the only negative was, the water never got hot, and we had to park a few blocks away. No street parking"

"The hotel is beautiful and very well located."

"This is a beautiful property. No one on staff - no ice machine which would have been a plus. The rooms were immaculate and the grounds were beautiful."

"As the room was getting cleaned the staff threw out a cup that I purchased. I went to tell them and nothing was done about it. They threw my cup out but left the garage we left at the door for them. I will not be coming back."

"El personal debe ser más amable."

"Great location for beach. Staff was very friendly and helpful. Parking is extremely limited but they do offer in and out valet for a little over $25/day. Restaurant does not open till 9 but breakfast was excellent. Rooms are a little small and bathrooms are tiny. The main reception gets very loud in the afternoon thru evening because they have a band or DJ playing from the lobby with music to reach the beach. There is no pool on property. Location is convenient to many shops and restaurants...

"Loved the place, easy access, spacious and comfortable. We’ll come back for sure."

"The bare minimum essentials in a very neat air conditioned room, we enjoyed our stay."

"El personal amable, excelente y cuartos bellos. Limpieza total!"

"A/C wasn’t cool enough in the room and the breakfast was way worst that I could ever expected. But the rest was ok, room, location and parking were good."

"Clean room, decent bed. Right in the heart of OSJ. Close walking distance to everything"