"Very nice room location with a great view of the ocean and pool area. We were in the main building in the middle. Rooms and public areas are looking a little worn and are in need of a refresh. Food and drinks were very good! Ahi tostada was excellent with super fresh fish and the beef was delicious as well. Pool was very nice and location for sunsets was excellent. Bar location and drinks are excellent! Entertainment at the bar was exceptional with famous Hawaiian singers on Thursday nights. We...
"Room was clean but our balcony floor was covered in bird poop, even when first arriving. Pool and view was nice. I like that they provided reusable metal water bottles to reduce plastic waste. The wait service around the pool was spotty, once we had a waitress it was great. Getting their attention initially was difficult. Wifi required that you sign up for a benefits program, which I did not appreciate. No breakfast was provided, coffee maker in the room was difficult to use."
"Vivian at the front desk gave exceptional customer service. She gave us the best experience, she's a great asset to Hilton Grand Vacation in Waikoloa. The room was clean and the amenities are always a fun time."
"The property itself was next level, I was excited to stay. Very well maintained, clean and very much a resort vibe, not just another hotel. Staff were friendly, room was clean with a comfortable bed, pool was amazing and all situated right on the beach. My only complaint was the food, what was described on the menu was different from what I got, and the manager wasn't accommodating at all. Besides that though, 10 out of 10."
"I was pleasantly surprised. We got a suite super spacious for the family one block away from Central Kona.
Only thing lacking was the the complementary breakfast.
I would definitely return for the convenience of location and the price if you’re not looking for anything super fancy"
"Extremely Disappointing Stay
My experience at this property was extremely disappointing. Upon arrival, I discovered that my room had a roach infestation. I immediately reported the issue to the front desk, but they told me they were fully booked and could not move me to another room. Instead, they said they would spray the room while I was out.
When I returned, the problem had not been resolved. I continued to find roaches, including on my luggage and throughout my personal belongings. This...
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