Khách sạn Herald Harbor , Crownsville

"The man who checked us in was pleasant and kind. He had to deal with a man who was lingering outside the hotel & kept coming in. The area around the hotel didn't feel the safest. Our room was loud, we could hear music from the casino close by, doors constantly slamming and I don't know if it was a car backfiring or gun shots that we heard a few times. The room was clean and the staff were friendly. We didn't really sleep bc of all the noise. I wouldn't stay here again bc of the area and the fact...

"Breakfast was great"

"It is a nice Hotel."

"Hotel in desperate need of maintenance. Not worth the elevated price for the night I was there."

"Loved the beds, so comfy. Location was great. "

"yes"

"Nice place"

"didnot have"

"Perfect location and comfortable beds however this hotel needs a lot of updating. We had to change rooms 3 times. First room smelled of cigarettes, 2nd room had a pipe burst in ceiling. Then they moved us to a suite but it did not have a king size bed and balcony which is what we booked. The lobby was warm with 2 bags fans to move air around. It's unfortunate because with this location it has a ton of potential"

"Room very clean. Helpful, polite staff."

"We were very pleased with our overnight here - it was economical and more than sufficient. It was clean, comfortable and it was nice to have breakfast included (try the cinnamon buns!) "

"Customer service could be improved . Check in staff was notably unfriendly and at times dismissive to questions."

"Valet parking only, had to remove bags before checking in and then finding out our room, in a building three blocks away, was not ready. Our bags were placed in a room behind the desk. Told that we would be texted when the room was ready, we walked around town for over an hour. No text so we returned and were told our room was ready. Grabbed a cart and loaded luggage for three-block hike. "

"I was very pleased with the cleanliness and comfort of my room. Thanks to the staff for their friendliness as well. Thanks for the great experience."

"Xxxxx"

"Clean, well appointed "

"Clean room, good breakfast, attentive front desk."

"nice room"

"We have stayed at 5 star hotels and this place was as nice as those. Staff was friendly and nice as well. It was like a brand new hotel. The only negative thing I could complain about was the breakfast was the same each day. It was great but I love bacon and sausage was served every day. But the yogurt machine with fresh fruits was delicious."

"The staff was very helpful in our need for accessible accommodations"