Khách sạn Herald Harbor , Crownsville

"The outside of the hotel was fairly dirty. There were small pieces of trash and unknown wet spots all around. The staff was very friendly but that was about the only positive for this property. There was a strong smell of air freshener as soon as you got off the elevator and the room had a musty smell. The air conditioner made a whining noise every time it turned on and did not cool the room very well at all which made for a very uncomfortable sleep."

"When staying here you have to treat it like a visit to grandma’s 200 year old house. Our room was on the third floor (no elevators) with slanted ceilings and bathroom down three steps. It was quite small and didn’t have many amenities (such as body wash or a microwave) and our window was tiny. The air conditioner vent was positioned next to the bed and blew air directly on us as we slept (quite unpleasant). Additionally the door to our room does not fit properly and lets all the bright light...

"The facility is not up to par for the price of the room compared to other hotels across the street. The reception staff were wonderful but when the only elevator broke the manager was rude and unhelpful. Our room was on the top floor and when he was asked about a status update for repairs he said there are the steps. He didn't have the decency to even say I apologize for the inconvenience we are working on it."

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"The staff were very nice and welcoming, and the rooms were clean and spacious. That said, breakfast was just day-old pastries and lukewarm coffee, which was disappointing. The biggest issue was with the Expedia Platinum perks. We usually book VIP hotels for the benefits, but they weren’t really honored here. The 20% food and beverage discount that was advertised couldn’t be used because the hotel doesn’t actually have a bar or restaurant. Also, before check-in we were offered early check-in and...

"Great spot to stay! Had the pleasure of checking in with Trendy- an amazingly refreshing soul that is passionate both about his job and customer satisfaction. I felt very welcomed and informed upon arrival- and he was key in making that happen. The property is worth more than what you pay. Spacious rooms, comfy beds, warm water, and close to a mall, bowling alley, and more shopping centers. It offers an on property bar/restaurant, large/deep life-guarded pool, a well stocked gift shop with...

"The location was great and the rooms were clean. Easy to check in/out. I’d definitely stay there again."

"The staff was very friendly. The room was clean."

"Wonderful facility. Enjoyed the on site amenities. The garden was an interesting twist.Stayed in the Barn, a little tight for two people but well designed space. I would recommend if in the area."

"Just about everything went wrong. From a problem with the reservation to a toilet that did not flush and an initial room assignment for a room that had not been cleaned."

"My one night stay was comfortable and clean."

"Our stay at the comfort Inn was awesome! Everyone was so nice and helpful from check in to check out! The property was clean and the location was minutes from family that we came in to visit! We will definitely stay here again!"

"Nice place to stay for a few nights"

"Awesome, I love staying here"

"Excelent"

"The room was clean, comfortable, and the hotel offered all of the amenities that we needed for our stay."

"When I checked in it took ten mins for the host to come out of the back room, he was annoyed to have to come out to check us in. The restaurant hours were not accurate."

"The hotel was very clean and staff was helpful. The room was fancier than expected. Ew restaurant are opening around it so there are more food options. My only thing is that the breakfast selection was limited."

"I wish the property had an outdoor pool"

"Liked the shuttle to the airport. Room and bathroom were large and cleaned, but easy chair in room was stained and fabric covering had split so stuffing was coming out. Carpet was stained in places. Water stain on bathroom wall had been painted over, but not sanded out, so paint was flaking over the protuberance."