Search Hotels Near Heritage Park, Dana Point

"I initially booked one night in a two-queen suite via Hotels.com. The following evening, I called at 9 PM to extend my stay. Though my original room wasn’t available, the receptionist assured me that I could move rooms the next day and that I could stay in my current room until the new one was ready—no need to leave the hotel. The next day, the receptionist on duty (the manager) denied this arrangement ever existed, and I was told to leave. Only after I insisted they confirm with the previous staff did they ‘let it slip this time,’ implying I was being dishonest. I felt disrespected and let down by the inconsistency in service and tone. The second room I booked was an ocean view only to find it out it was partial ocean view and my request to change the room was denied by the same manager. I would have expected more professionalism and accommodation from a hotel manager! Breakfast options are basic, prepackaged pastries were disappointing. "

"Nice that it's downtown, easy walk to cafes, etc."

"We love this property! Wonderful location, amenities and staff! A big shout out to Becky at the marketplace for her friendliness and suggestions for biking destinations! This place really is a home away from home!"

"Great place, reasonable price"

"Our room was clean the bed was comfy, the staff were attentive, and the location was outstanding. "

"Just do it! Make sure to get an Oceanview Suite. So cute!"

"The staff was amazing and extremely helpful. They were very kind and helpful The room and bathroom was clean The toilet and shower area was very small. Not a lot of room to move around The temperature of the show water was very hard to control in room 110 The breakfast was excellent and the area was very clean The breakfast included a 3 egg omelette with cheese with plenty of back and sausage The hot tub was out of order The temperature control in the room was not easy to use. I tried several times to adjust the temperature in the room. I would stay here again"

"Loved the staff very friendly helpful parking expensive but the valet service was awesome very helpful"

"The property was amazing.. problem was the resort was inundated with a large number of babies, infants, toddler s and adolescents. It was like visiting a daycare center.. kids in pool with diapers, dogs running around off leach and kids jumping in spa like it was a pool.., parents were feckless!"