"The room was clean! Most of the staff were horrible!! We were given the wrong time for breakfast at check-in. The next morning, we went to breakfast and the lady was shutting down early. I asked her about it and she was very nasty and rude! She said she was also the night auditor and she would have never told me that! I told her she didn’t tell me that! She went to the back and started laughing as loud as she could and then called someone. The next morning, I waited for the GM to come out and see me! She knew I was waiting and made me wait for over two hours in the lobby to see her while she conducted interviews! My complaints as a guest didn’t matter to her! I told her the pictures on the site didn’t not match what was actually there! No gas grills, no Keurigs in the rooms, no auto coffee machine in the lobby and no sofa in our room! She claims she called her boss and could only give us half off for another night’s stay! She was supposed to also credit our account 1,500 points and we only got 5,000. The younger girl at the desk was also very nasty speaking when I kept asking where the MGR was! The lady that checked us in was nice and the breakfast lady Monday and Tuesday was very nice! The MGR, the other breakfast lady and the other young desk lady were some of the rudest people I have EVER encountered! “She’s not going to tell you anymore then I’ve already told you!” “She said to checkout and wait for her in the lobby until she can get to you!” We are DONE with this brand!"