Khách sạn Highland Hills

"Left early. Very noisy. The carpeting in the hallway was dirty. Chemical smell in the room. Could hear people in every room down the hallway."

"Front desk personnel needs to learn how to smile. Not very well trained in displaying a welcoming, friendly approach to guests. The breakfast area was not monitored or attended by hotel staff. At times, food was strewn across countertops for long periods of time, along with litter on the floor. It became disgusting to look at. Only when the front desk was notified did anyone enter the breakfast area to get things back in order. Also, several food items were running out and only when...

"I had one of the worst hotel experiences I've ever encountered at Quality Inn. The first room I was assigned had a strong, unpleasant odor, the pillows were torn and visibly unclean, and the door lock was broken, creating both hygiene and safety concerns. When I reported these issues, the staff offered me a different room. Unfortunately, the second room was not much better. It had a strong chlorine-like smell and showed similar cleanliness problems. At that point, I did not feel comfortable...

"Quaint property. Great atmosphere and outstanding hotel staff."

"The room was okay. It was clean. Staff could have been a little friendlier. This is an airport hotel so it is noisy with people coming and going at all hours. An okay free breakfast."

"Make sure to bring your own soap,shampoo,they dont want to give you much,this place is old,elevator is very slow."

"This visit was a little disappointing. There was no soap in the room and the bathtub appeared that it hadn't been cleaned. I was told to park in front of the of the assigned room, but when I arrived there at 7 o'clock there was no space there."

"A good place to stay when visiting Mentor. The room I stayed in was clean, the bed was comfortable, the bathroom was clean, and amenities like fridge and microwave were there for us. The front desk staff member was friendly and helpful during check-in. There was complimentary continental breakfast included with the stay. "

"Was such a unique set up! Loves it!!"

"Enjoyable stay . Great location. Friendly staff . The only way to improve would be the breakfast menu needs a vegan option like oatmeal or grits !( Not the instant variety. )"

"Great bang for the buck. Sai, at the desk was affable efficient and professional"

"Front desk was helpful and kind."

"Overall looks okay at first then you see a bunch of grime and hairs and finally overall impression is dumpy. Elevator very loud and super slow. The pictures on webpages are not accurately representing how dumpy it actually looks and feels would try my hardest to never stay there again."

"Our room was gross. Bugs on the window sill, mold on the light shades, something sticky on the phone and on the counter tops. I highly doubt it was cleaned... Would not book here. We didn't stay the night."

"I liked that the location is good, close to major highways, I80. 480, 71. Very easy to get to City from this hotel. Due to an event in the City it was overpriced, which was not nice."

"👍"

"The room was very dirty ,sheets have no elastic to stay on the bed ,Old outdated small Tv .All doors slam making it hard to sleep ."

"Three night stay for a family event in Cleveland. The hotel served our purpose very well."