Khách sạn Highlands , White Plains

"Air condition no good and noisy. We need a place near de loby to take breakfast"

"I stayed here for two nights and had a mixed experience. First, I want to give a shout-out to the front desk staff—they were incredibly friendly and welcoming. The property is also in a perfect location, within easy walking distance of everything you need. As for the accommodations, the room looked a bit rundown and the bathroom was dated, though both were clean. However, the AC was quite loud, which made it hard to sleep at night. Additionally, the water pressure and temperature in the shower...

"The room was clean and futuristic "

"Very clean, quite, family friendly place, parking lot, only minor issue is accessing with a car little bit challenge. Thanks "

"Huge room. Well appointed. Helpful staff. Good breakfast."

"The staff was so nice and the room was amazingly clean"

"Not good"

"Clean am confortable"

"This place was horrible! I don't suggest you stay here! It's dirty and the furniture was broken up and the cleaning lady waits outside for you to leave your room. You can't even get past the door! The floor was nasty! Never again! "

"Great overall service."

"From check in to check out, The Sonesta is top tier! Their rooms are beautiful and clean. The bar is gorgeous and perfect for a drink. I especially loved the $15/day credit to use either at the bar, restaurant or cafe. The staff responds to any request quickly and efficiently. The pool is divine with it's heating and the many windows and skylights let in such great sun; perfect for lounging poolside. My only complaint is the inconsistent pool hours. They are different every day and are not...

"Parking is very limited. Had to park very far away since there’s zero parking in that neighborhood."

"Good breakfast options . Clean rooms and helpful staff . "

"Certo good"

"Nice stay. Friendly staff"

"Access to our room was difficult. There was a paved path from the parking lot to exterior wooden steps up to the outside door. It took several tries to get the keycard reader to work. Once inside, there was another flight of stairs to get to our floor. When we got to our room, the card key did not work. I hiked all the way back to the lobby with the card keys and told the young woman at the desk they were'nt working. After several minutes she gave me two keys which did work. But there was NO...

"Breakfast needs work and front desk staff need more training on customer service and making customers feel welcomed "

"Very busy and load in this hotel. The conference on May 5 was very loud, with many screaming children. Breakfast was +-, not a toaster and no yoghurt. And Parking Fee 10 US$ is too high. Calculate in the price. This hotel qas the most expensive on our trip, but sure not the best 3/5"