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"Good"

"Everything was good except the check in...we waited almost over hour to check in....i think to expedite check in they should hand any paoerwork that needs to be filled out ahead of time...maybe change the check in procedure...etc you loose almost half a day just to check in...."

"Our experience at this resort was mixed. Sadly, most of the staff was disappointing and often appeared unmotivated. Basic resort amenities such as toothpaste and toothbrushes were not provided; instead, we were told to purchase them from the gift shop, which was frustrating. The food options were also disappointing. The meals were very repetitive with limited variety from day to day. In addition, the plates at the buffet were almost always dirty and did not appear properly cleaned. I also became ill with food poisoning, which I strongly suspect came from the vegetarian burger at the American Country restaurant. One of the resort’s highlights is the wide variety of pools available. Many pools in different locations. The children’s pools were amazing, featuring slides and various water sprinklers. Adults could enjoy pools with swim up bars and music, creating a lively and enjoyable atmosphere. A wide variety of entertainment and activities for children, and the water park was a great addition. The resort grounds were extremely clean. Staff frequently wiped down common areas and consistently provided fresh, clean towels at the pool. The resort offers plenty of beach chairs, and the ocean view is truly incredible. However, umbrellas should be provided and there was very little nighttime entertainment for adults. One standout experience was with Carlos (Carlito) at the front desk. He was excellent, accommodating & made the process easy at check out. "

"Great family friendly hotel. Great amenities, food amazing and staff very helpful and attentive to details. Hardly recommended, we’re def coming back "

"Yahaira luis Was amazing, she made us feel so welcome and helped alot, the resort is beautiful and soo much fun "

"Overall great stay. Food was great especially in the restaurants where you reserve them. The buffet was a 4 out of 5. It has a huge selection but that also means that the food sometimes gets cold. We were there is the slow season. ... April too. The swim up pool is worth while for sure... kids or not. It is Nice and private although you do have neighbors still. Some employees know what they are talking about wheb it come to questions about the resort and others are clueless about things not in their area. One annoying thing is that the resort guards the towels like they are made of gold. Only can have one at a time."

"Extremely nice property. The staff went above and beyond for us especially Danny! The only downside is the restaurants are closed on random days different than what they have listed.Thankfully the buffet Dave us on most nights. Very strict dress code for males- no shirts without sleeves in any restaurants. Would definitely come back but would’ve rather known that information ahead of time. "

"The first and most important thing I should Mention is the quality of the food. Everything from the buffets, the restaurants and the coffee shops; we’re amazing. Like actually delicious food. My biggest issue with all inclusive resorts is food quality. This is my 4th resort in Punta Cana and this by far has the best food and service. Report grounds are immaculate. No roaches running around. No trash on the beaches or in the pools. The seaweed was raked daily. Only thing is say that is no fault of the resort is people wake up at 6am and stake claim on pool chairs and beach cabanas. Which is beyond annoying. But atmosphere was chill , not a ton to do but for us it worked. I wanted sun, beach, good drinks and excellent food. Also, my boyfriend proposed on this trip and guest services helped him in every way to Make it all so memorable. 10/10 I’d recommend this resort."

"Firstly, the staff tipping culture is disgusting. Staff were rude and offered no assistance once they realized there was no cash tip available. This was apparent within five minutes of our arrival. I want to be clear tipping aasnt an issue we just had to visit the ATM which we did however, it’s not okay to be treated in such a way. Our room wasn’t ready upon check-in, which resulted in us being moved. Unfortunately, the room we were given flooded every time we used the shower. The bed sheets were never changed, even after we specifically requested it. Housekeeping simply remade the bed using the same sheets. The in-room alcohol bar was not properly stocked—we arrived to find half-empty bottles. Additionally, the towels had a damp, unpleasant smell. Plates and cutlery was constantly dirty and just had a very unclean aura to them. Other than that it was fine. "