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Nhận xét về Hotel Grand Saigon

5 out of 5
Hotel Grand Saigon
8 Đồng Khởi, Q.1, TP.Hồ Chí Minh

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 518/1003 nhận xét" "
Đánh giá 8 - Tốt. 364/1003 nhận xét" "
Đánh giá 6 - Được. 89/1003 nhận xét" "
Đánh giá 4 - Kém. 18/1003 nhận xét" "
Đánh giá 2 - Tồi. 14/1003 nhận xét" "

9,0/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Thanh Binh

Lưu trú 1 đêm vào Tháng 4, 2022
Hotel Management Team trả lời vào 29/06/2022
Dear Mr. Thanh Bình, Warmest greetings to Hotel Grand Saigon! Thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all best offers in the future. Once again, highly appreciate your sincere feedback and continually expect to serve you in coming time. Yours sincerely, Hotel Management Team

10/10 - Xuất sắc

Thanh Binh

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2021
Grand Hotel Saigon trả lời vào 08/03/2021
Thanks for staying with us. We appreciate your feedback!

10/10 - Xuất sắc

Thanh Binh

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2021
Hotel Grand Saigon trả lời vào 22/02/2021
Thanks for staying with us. We appreciate your feedback!

10/10 - Xuất sắc

Thanh Binh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2021
Grand Hotel Saigon trả lời vào 02/02/2021
Thanks for staying with us. We appreciate your feedback!

8/10 - Tốt

WESTERHOLM

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Rất tốt
Rất tốt. Nhân viên thân thiện tất cả đều rất tốt ...nếu không có một sự cố nhỏ thì đây là một khách sạn rất tuyệt vời tại Trung tâm TP Hcm. ( vì sao phải trả thêm 25€ 1 đêm Trong khi tôi đã nói rằng đặt phòng cho 2 khách , tôi không hài lòng vì không được thông báo rõ ràng ) tôi nghĩ rằng cần phải nói rõ ràng khi đặt phòng .

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 9, 2017

10/10 - Xuất sắc

Toan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
khách sạn sạch sẽ thuan lợi
Rất tuyệt, có thêm dich vụ trả phòng trễ.

10/10 - Xuất sắc

MUI KWANG, Singapore

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent Location
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations Team trả lời vào 26/05/2024
Dear Mr/Ms. MUI KWANG,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,

10/10 - Xuất sắc

MUI KWANG, Singapore

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent Location Staff Excellent Service
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations Team trả lời vào 26/05/2024
Dear Mr/Ms MUI KWANG ,We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,

8/10 - Tốt

RIEKO

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
部屋も広いしきれいで良かったです。朝食ビュッフェの洋食を増やして欲しいです。中華が多かったです。
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Team trả lời vào 21/05/2024
Dear Mr./Ms. Rieko,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

6/10 - Được

Satoshi

Khách đi công tác
Thích: Sạch sẽ
ホテル自体は悪くないが朝食のクオリティは今ひとつ
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Relations Team trả lời vào 21/05/2024
Dear Mr./Ms. Satoshi,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

8/10 - Tốt

Francisco

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Instalaciones antiguas, habitación con mucha humedad, desayuno de bajo nivel Muy amable atención del personal siempre
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Relations Team trả lời vào 16/05/2024
Dear Mr. Francisco,First of all, it is my pleasure to read your comment and understand your personal feeling about Hotel Grand Saigon. We appreciate your experience sharing, and staying with our hotel.Regard as the issues, we would like to apologize to you because we could not give you the fantastic service you expected. We took note and shared your case with all relevant departments.Look forward to saying welcome you soon in our hotel.All the best wishes to you!

10/10 - Xuất sắc

Michio

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations Team trả lời vào 09/05/2024
Dear Mr/ Ms. Michio, Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. Highly appreciate your guest's valuable rating for improving our service quality in order to bring fantastic satisfaction to you in the future. Furthermore, it will be great if you could spend a little of your valuable time to give us your specifically comment of your stay for better improvement by email guestrelations@hotelgrandsaigon.Thank you so much for your kindness!Yours sincerely,

8/10 - Tốt

Andy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
staffs were excellent. hotel may not be a 5 stars
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 09/05/2024
Dear Mr/Ms. Andy,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

10/10 - Xuất sắc

KWANGMO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
쾌적함
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 09/05/2024
Dear Mr/ Ms. KWANGMO ,Warmest greetings to Hotel Grand Saigon!Thank you for choosing Hotel Grand Saigon as your preferred accommodation/ and for spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all the best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in the coming time.Yours sincerely,

10/10 - Xuất sắc

Dario

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 26/04/2024
Dear Mr/Ms. Dario,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

10/10 - Xuất sắc

Dario

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel!
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 25/04/2024
Dear Mr./Ms. Dario,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

8/10 - Tốt

Yannick, Palo Alto

Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ
Very well located hotel easy walking access to numerous sites, bars and restaurants. Facility has aged and staff could be more attentive to customers.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 22/04/2024
Dear Mr/Ms Yannick,We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,Hotel Management Board

10/10 - Xuất sắc

Wei

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 3, 2024
Guest Relations Team trả lời vào 16/05/2024
Dear Mr. /Mrs. Wei,With all my heart, we would like to say thank you a lot for staying with us. It is our pleasure that you could have a great experience in Hotel Grand Saigon, and Ho Chi Minh City as well.Your comment is one of the inspirations for us to keep improving our service, and quality. We hope that you will come back to our hotel someday in the near future and we promise to make your stay even better.We wish you all the best.Kind regards,Hotel Management Board

10/10 - Xuất sắc

Hoon

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All is good but your price not good enough
Lưu trú 11 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 17/04/2024
Dear Mr. /Ms. Hoon,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

10/10 - Xuất sắc

Daisuke

Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 09/05/2024
Dear Mr/ Ms. Daisuke, Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. Highly appreciate your guest's valuable rating for improving our service quality in order to bring fantastic satisfaction to you in the future. Furthermore, it will be great if you could spend a little of your valuable time to give us your specifically comment of your stay for better improvement by email guestrelations@hotelgrandsaigon.Thank you so much for your kindness!Yours sincerely,

10/10 - Xuất sắc

Lorraine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Team trả lời vào 30/04/2024
Dear Mr/Ms Loirraine,We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,Hotel Management Board

10/10 - Xuất sắc

Maria

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful grand hotel. Friendly and accommodating staff. Great food and service
Lưu trú 5 đêm vào Tháng 3, 2024
Guest Relations Team trả lời vào 06/04/2024
Dear Mr/Ms. Maria,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

10/10 - Xuất sắc

David, Richmond Hill

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relations Team trả lời vào 26/04/2024
Dear Mr/Ms. David,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

10/10 - Xuất sắc

Lucile

Đi theo nhóm
Could not fault it. Arrived around 1pm, no worries re letting us have the room. We were also booked to stay there one night with a package holiday. Never questioned us staying in the same room.
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Team trả lời vào 03/04/2024
Dear Our Valued Guest, ,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

8/10 - Tốt

Michael, Waihi Beach

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location good variety of restaurants and bars
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Relations Team trả lời vào 26/03/2024
Dear Mr/Ms. Michael,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

10/10 - Xuất sắc

Miguel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When you are a guest at Hotel Grand Saigon they do everything possible for you to be at home away from home. Very pleasant, professional and treat the guest as a family member
Lưu trú 3 đêm vào Tháng 1, 2024
Guest Relations Team trả lời vào 24/03/2024
Dear Mr/Ms.Miguel,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

10/10 - Xuất sắc

Dinesh

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly, courteous and very well managed.
Lưu trú 3 đêm vào Tháng 3, 2024
Guest Relations Team trả lời vào 24/03/2024
Dear Mr/Ms. Dinesh,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

8/10 - Tốt

FARHANG

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everyone in this hotel where very nice and good people, only one person in front desk need to reminded that this is 5 star hotel and people staying their they are not worry for few dollars at the checkout. His name was Harry and look like he was working for big accounting firm like Kpmg. I told hem 5 times just charme for the little bottle of we took the more expensive one instead of waiting for some one going to the room to check out. Also you need to hire a good cook, food was not 5 star hotel. Thanks
Lưu trú 10 đêm vào Tháng 3, 2024
Guest Relations Team trả lời vào 24/03/2024
Dear Mr. FarhangFirst of all, I would like to say thank you for staying with us. In addition, we appreciate highly when you can share with us your personal feeling. We really need your comments to understand and improve our services.Generally, we apologize you and your partner because we could not reach your expectations during the time you stayed with us. All your comment will be noticed and shared with all our staffs. It could be seen as a gift for our effort to serve you, and your experience about our breakfast would be send directly to our managers as the constructive comment.All the best with for you, and your family!Best Regards,Hotel Management Board

8/10 - Tốt

Lucile

Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Team trả lời vào 06/04/2024
Dear Mr/Ms. LucileThank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

8/10 - Tốt

Denise, NEW MILFORD

Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Team trả lời vào 30/03/2024
Dear Mr./Ms. Denise,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

10/10 - Xuất sắc

Yuji

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ホテルスタッフは皆さんフレンドリーで対応もよく好感が持てました。ロケーションも最高の場所で、私の滞在した部屋は夜も静かでした。また泊まりたいと思います。
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Team trả lời vào 09/03/2024
Dear Mr/Ms. Yuji,We are very proud of our staff, and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,

10/10 - Xuất sắc

Thomas

Lưu trú 1 đêm vào Tháng 3, 2024
Guest Relations Team trả lời vào 27/03/2024
Dear Mr. /Ms. Thomas,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

10/10 - Xuất sắc

KATSUKI

Thích: Sạch sẽ, tiện nghi, dịch vụ
とにかく豪華でした。コスパ最高ですね!また泊まりたい!
Lưu trú 3 đêm vào Tháng 2, 2024
Guest Relations Team trả lời vào 01/03/2024
Dear Mr/Ms. Katsuki,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

10/10 - Xuất sắc

TAKESHI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
思った以上にキレイな宿泊施設だった
Lưu trú 3 đêm vào Tháng 2, 2024
Guest Relations Team trả lời vào 01/03/2024
Dear Mr/Ms. Takeshi,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

10/10 - Xuất sắc

Phuong

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 2, 2024
Guest Relations Team trả lời vào 24/03/2024
Dear Mr/Ms. Phuong,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

10/10 - Xuất sắc

ANH TUAN

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything are good
Lưu trú 3 đêm vào Tháng 2, 2024
Guest Relations Team trả lời vào 12/02/2024
Dear Mr. /Mrs. Anh Tuan,With all my heart, we would like to say thank you a lot for staying with us. It is our pleasure that you could have a great experience in Hotel Grand Saigon, and Ho Chi Minh City as well.Your comment is one of the inspirations for us to keep improving our service, and quality. We hope that you will come back to our hotel someday in the near future and we promise to make your stay even better.We wish you all the best.Kind regards,Hotel Management Board

8/10 - Tốt

Donald

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Happy TET
Another great stay!
Lưu trú 4 đêm vào Tháng 2, 2024
Guest Relations Team trả lời vào 12/02/2024
Dear Mr./ Ms. Donald,Thank you for choosing Hotel Grand Saigon and sharing with us your kind comment.In terms of the pathway challenge, we will pay attention to the problem mentioned, and try our best to improve it in the near future. I believed that you discovered almost the attractions in Ho Chi Minh City and took a lot of amazing pictures. In addition, it is so fantastic when you could feel comfortable with our room and bed especially.We wish you all the best wish will come to you and look forward to meeting you again soon.Kind regards,Hotel Management Board

8/10 - Tốt

kentaro

Lưu trú 1 đêm vào Tháng 2, 2024
Guest Relations Team trả lời vào 12/02/2024
Dear Mr./Ms. Kentaro,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

10/10 - Xuất sắc

Donald

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel
This stay was just average. It seems like the customer service could use some improvement at the receptionist desk. Needs to be more welcoming to the guest and accommodating.
Lưu trú 3 đêm vào Tháng 1, 2024
Guest Relations Team trả lời vào 12/02/2024
Dear Mr./ Ms. Donald,Thank you for choosing Hotel Grand Saigon and sharing with us your kind comment.In terms of the pathway challenge, we will pay attention to the problem mentioned, and try our best to improve it in the near future.I believed that you discovered almost the attractions in Ho Chi Minh City, and took a lot of amazing pictures. In addition, it is so fantastic when you could feel comfortable with our room and bed especially.We wish you all the best wish will come to you and look forward to meeting you again soon.Kind regards,Hotel Management Board

10/10 - Xuất sắc

Jeffrey Charles

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I've stayed here a few times. Excellent Hotel. Food is good, hospitality is great. Beds are comfortable. I recommend this place.
Lưu trú 2 đêm vào Tháng 1, 2024
Guest Relations Team trả lời vào 12/02/2024
Dear Mr. Jeffrey Charles,First of all, we would like to thank you so much for staying with us. Our team and I felt so excited and happy when you could have the best experience with the nice room, and great view in our hotel. We believe that we gave you positive views about the Vietnamese hotel industry, and the most beautiful part of Sai Gon River.We hope that we could see you, your family, and your friend as well in our hotel in the near future.All the best wishes to you!Best Regards,Hotel Management Board

8/10 - Tốt

Thanh Long

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good property condition, room is clean, similar breakfast food choices , friendly staffs
Lưu trú 4 đêm vào Tháng 2, 2024
Guest Relations Team trả lời vào 09/02/2024
Dear Mr./Ms. Thanh Long, Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

10/10 - Xuất sắc

Khai

Lưu trú 13 đêm vào Tháng 1, 2024
Guest Relations Team trả lời vào 12/02/2024
Dear Mr. /Ms. Khai,We are very proud of our staff, and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,Hotel Management Board

8/10 - Tốt

Sandra

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
The manager at breakfast on 29 and 30 Jan was rude, He stopped me from taking my juice to finish in my room and made me leave it on the table on the way out. He was shaking and pointing his finger and both myself and other guests got the impression I was a criminal stealing juice--how embarrassing and unprofessional..I was never informed of any rule like this.He needs behavioural elocution on how to treat guests.As a lawyer I am accustomed to better respect
Lưu trú 6 đêm vào Tháng 1, 2024
Guest Relations Team trả lời vào 08/02/2024
Dear Mr.&Mrs. Sandra, First of all, I would like to say thank you for staying with us. In addition, we appreciate highly when you can share with us your personal feeling. We really need your comments to understand and improve our services.Generally, we apologize you and your partner because we could not reach your expectations during the time you stayed with us. All your comment will be noticed and shared with all our staffs. It could be seen as a gift for our effort to serve you, and your experience about our breakfast would be send directly to our managers as the constructive comment.All the best with for you, and your family!Best Regards,Hotel Management Board

10/10 - Xuất sắc

Dao, Bloomington

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel is nice and clean, close to shopping and some attractions. Walkable to Saigon river and cruises and Cathedral. Uber or taxi are easy and convenient.
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Relations Team trả lời vào 08/02/2024
Dear Mr/Ms. DAO,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

10/10 - Xuất sắc

Claire

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We really liked this hotel, even more than 5 star hotels nearby where we also stayed. The staff are very friendly and the rooms were spacious. The pool is small but worked well for us.
Lưu trú 2 đêm vào Tháng 1, 2024
Guest Relations Team trả lời vào 07/02/2024
Dear Mr./Ms. Claire,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

8/10 - Tốt

Friedhelm

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Es war alles sehr sauber. Der Service war top. Klare Empfehlung.
Lưu trú 6 đêm vào Tháng 1, 2024
Guest Relations Team trả lời vào 06/02/2024
Dear Mr. /Mrs. Friedhelm, With all my heart, we would like to say thank you a lot for staying with us. It is our pleasure that you could have a great experience in Hotel Grand Saigon, and Ho Chi Minh City as well.Your comment is one of the inspirations for us to keep improving our service, and quality. We hope that you will come back to our hotel someday in the near future and we promise to make your stay even better.We wish you all the best.Kind regards,Hotel Management Board

10/10 - Xuất sắc

tamai

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフが非常にやさしい
Lưu trú 4 đêm vào Tháng 1, 2024
Guest Relations Team trả lời vào 28/01/2024
Dear Mr/Ms.Tamai,We are very proud of our staff, and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,

8/10 - Tốt

WunGong

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Old furniture, interior, and power outlet are due for upgrading.
Lưu trú 5 đêm vào Tháng 1, 2024
Guest Relations Team trả lời vào 28/01/2024
Dear Mr/Ms. Wun Gong,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,

10/10 - Xuất sắc

Andrea

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always a guarantee .this hotel Is really beautiful and combines quality and good position.
Lưu trú 1 đêm vào Tháng 1, 2024
Guest Relations Team trả lời vào 28/01/2024
Dear Mr/ Ms. Andrea,Warmest greetings to Hotel Grand Saigon!Thank you for choosing Hotel Grand Saigon as your preferred accommodation/ and for spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all the best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in the coming time.Yours sincerely,