Our experience arriving at the Trearddur Bay Hotel was disappointing. We booked a Family Room after seeing on the photos (both on Expedia and their own website), that it had a double and a single bed in a corner.
To our surprise, once we checked in, our room had a double bed and a single mattress set up on the floor near the plug sockets, where our 5-year old was expected to sleep. As we put our bags down, a handyman walked into our room without knocking, because he was fixing a shelf in the bathroom. This was past 3pm, check in time, and again there was no knock when coming in.
I rang reception to advise this was not the room type we booked and the duty manager came to see us in the room. Once I showed him our confirmation and pictures of their website he confirmed they only have a family room like that and that it was misleading. However because the hotel was full, he could only offer to show us a smaller double room, so essentially a downgrade from what we had booked. We said no and asked for the sofa in the room to be turned into a bed instead.
Later on trying to put the television on, the screen came up with a network error message.. We again rang reception and someone came up and showed us how to get past the error message. This member of staff told us that this happens all the time and it will happen again next time we turn it on and off.
We booked dinner at the hotel pub and the service was extremely slow and the food was poor... Do not recommend.