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"The pools are incredible and beautifully set up. Our room was not clean at all! We had 2 huge spiders in our room. The floors were dirty and dusty. My husband put some clothes on the ground and they were all dusty when he picked them up. We felt like we were put in a room that never gets used and or it felt like a staff area of the hotel. It was very odd. We have stayed many times and this was the worst and first room experience ever."

"Would never stay there again. Room was dirty & a large crack right down the window (window was filthy). No net curtains or blinds for privacy. Badly fitting door showing light right through. Did not feel secure. Bed comfortable. Picture did not show the exact room we were given. Room booked because of details in photo you sent to us. No heating & also TV kept switching off every 30 minutes."

"Easy check-in & the room was clean. We were just really disappointed that the pool was drained of water & unusable because we specifically chose it for that reason."

"My only negative comment is that the pillows were too thick for me."

"The room was clean and well laid out. It looked like it has been fairly recently updated. The manager was extremely helpful. Just to be clear, the listing on expedia.ca stated there is a restaurant on site which is incorrect. There are a couple of restaurants very close, but not actually on the property. I would definitely recommend this accommodation on your next trip through Hope, BC."

"Well kept, renovated, quiet motel!"

"Value for what you paid for.conveniently located. Friendly staff,very helpful."

"Everything’s was nice beautiful bathroom however I have this feedback to give, one the bathroom pressure on a rain shower had a lot of condensation in spit of the fan going 2 the phones should be updated to not be 30 years old and still say the Windsor motel. "

"Older building but clean, easy parking and friendly staff…added touches such as eye mask and ear plugs were a bonus "