it was one of best hotel i ever stayed before, the level of customer service and dedication showed by their staffs are the key factors in providing the memorable experience for me and my partner.
the only constructive feedback i will give is the hotel reception didn't notice it was my birthday during my stay and that is a slight disappointment for me. i thinks i will be delighted if they do something to surprise me for my big birthday. in saying so the manager of the restaurant (i dont know her name but she is currently pregnant now) who over heard my conversation about my birthday and she took the initiative to send me a cake with candle and their staff sang the song for me, i really appreciated her kindness and this is the small touch which will enhance customer experience.
i highly recommend this hotel for anyone who is looking for quiet, excellent customer service with touch of luxury.