2/10
Booking showed AC and WiFi included, there was no air conditioning and the room was so hot, no way anyone can stay or breath in that room. The WiFi did not work from the room, asked the front desk 3 times , and she said there’s nothing they can do, asked for another room, at least closer to the routers, denied, I was told it was all booked. Doubt it. Asked to speak to a manager, and I was told there is no may, I insisted to speak to anyone who’s higher than that lady at the front desk, after she noticed how frustrated I was, she called/texted a manger, no answer of course. I requested to cancel the booking, the lady at front desk canceled and told me the full refund will go thru Expedia in 24 hours, she couldn’t even give me a cancellation confirmation #. Useless staff. They don’t care .
Their sign states, best location, service and price. Not at all. The location is scary and in industrial area.
Rashed
Lưu trú 1 đêm vào Tháng 5, 2025