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Nhận xét về Sleep Inn

2.5 out of 5
Sleep Inn
2311 N Shadeland Ave, Indianapolis, IN

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 382/746 nhận xét" "
Đánh giá 8 - Tốt. 212/746 nhận xét" "
Đánh giá 6 - Được. 61/746 nhận xét" "
Đánh giá 4 - Kém. 40/746 nhận xét" "
Đánh giá 2 - Tồi. 51/746 nhận xét" "

8,6/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Thomas

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
From checkin through the stay the front desk people were VERY unfriendly, could hardly talk, when they did hard to understand. The ONLY person there that was friendly was the lady attendant in the breakfast area. She was fantastic! Hotel ownership should clean house in the front desk!!!
Lưu trú 4 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Thomas,We appreciate your feedback on your recent stay. We are delighted to hear that you enjoyed the service provided by the breakfast attendant. We will share your kind words with her. Should you have any further comments or concerns, please feel free to contact our management team directly. Thank you for choosing to stay with us.

8/10 - Tốt

Ellen

Đi cùng gia đình, Khách đi công tác
We were disappointed the pool is closed permanently, but other than that staying here was a great experience.
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Ellen,We appreciate your feedback regarding the pool closure and are glad to hear you had an overall great experience during your stay. If you have any further concerns or comments, please feel free to reach out to our management team directly.

10/10 - Xuất sắc

Timothy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great Breakfast. Nice and clean
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Timothy,We are pleased to hear that you enjoyed our breakfast offerings and found our hotel to be clean. Your feedback is valuable to us, and we hope to welcome you back again in the future.

10/10 - Xuất sắc

Luis

Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Luis,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another outstanding experience.

10/10 - Xuất sắc

Melissa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The lady helping everyone at breakfast was excellent. She was so cheerful and helpful!
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 22/05/2024
Hi Melissa,It's wonderful to hear that you had such a positive experience with our breakfast attendant! Providing excellent service with a cheerful attitude is something we strive for, and we're thrilled that she made your breakfast experience enjoyable. We'll be sure to pass along your compliments to her. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

10/10 - Xuất sắc

Jeff

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I thought it was very clean.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 21/05/2024
Hi Jeff,Thank you for your feedback regarding your recent stay at Sleep Inn Indianapolis East. We're glad to hear that you found our hotel very clean during your stay. Maintaining a clean environment is a top priority for us, and we're delighted that we met your expectations in this regard. We appreciate your feedback and hope to have the opportunity to welcome you back for another comfortable stay in the future!

6/10 - Được

NANCY

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Area run down. No one was attending the desk. I had to go looking for hotel staff
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 21/05/2024
Hi Nancy,Providing a safe and welcoming environment for our guests is important to us, and we regret falling short of your expectations in this regard. Your feedback is valuable, and we'll address these issues with our team to ensure that we maintain a high level of service and attentiveness to our guests' needs. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.

4/10 - Kém

Hugo

Khách đi công tác
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
My room was only cleaned 2 times in my 6 day stay… the bed was never made in all those days.
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 21/05/2024
Hi Hugo,Providing a clean and comfortable environment is essential to us, and we regret falling short of your expectations in this regard. Your feedback is valuable, and we'll address this issue with our housekeeping team to ensure that our cleaning standards are consistently met in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 - Được

EKATSYERINA

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 21/05/2024
Hi Ekatsyerina,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

10/10 - Xuất sắc

Ethan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay here was great! The hotel and rooms were clean and staff was friendly!
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 21/05/2024
Hi Ethan,We're thrilled to hear that you had a great stay at Sleep Inn Indianapolis East! Providing clean accommodations and friendly service is our top priority, and we're delighted that we met your expectations in these areas. We appreciate your kind words and hope to have the opportunity to welcome you back for another fantastic stay in the future!

8/10 - Tốt

DANIELLE

Đi cùng gia đình
Run down
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 21/05/2024
Hello DANIELLE, We appreciate your feedback and regret to learn that your experience did not meet expectations. Our team continually works to address any areas needing improvements. Your comments are valuable to us for enhancing our services.

6/10 - Được

Tequella Candice

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ
The only reason that I booked the hotel is because it was supposed to have an indoor pool. the pool was closed permanently. the hall coming off the elevator to the room smelled bad. housekeeping was nice. The front desk people really didn't really want to talk but was clear on the price. lol. The rooms were okay, but they needed better updated televisions. we could only watch a couple of channels. breakfast was nice downstairs. I take it that's why it's called the Sleep In.
Lưu trú 3 đêm vào Tháng 5, 2024
Manager trả lời vào 21/05/2024
Hello Tequella Candice, We appreciate your feedback regarding your recent stay. We regret to hear about the inconvenience with the pool closure and the hallway smell, but we are pleased to know you found our housekeeping team friendly and enjoyed the breakfast. Your comments about the room amenities and front desk service have been duly noted for internal review. Should you have any further concerns, please do not hesitate to reach out to management for assistance.

10/10 - Xuất sắc

Randy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice motel for the price
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 16/05/2024
Hi Randy,Thank you for your feedback! We're thrilled to hear that you found our hotel to be very nice for the price. Providing excellent value to our guests is important to us, and we're delighted that you had a positive experience during your stay. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

10/10 - Xuất sắc

Christopher

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 16/05/2024
Hi Christopher,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Sleep Inn Indianapolis East. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 - Tốt

Jawe Emmanuel, cumming

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy checkin and convenient location
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Jawe Emmanuel,We're delighted to hear that you found our check-in process easy and our location convenient. Your feedback is valuable to us as we strive to provide a seamless experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 - Xuất sắc

Sandra

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean and courteous syaff
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 13/05/2024
Hi Sandra,Thank you for your kind feedback! We're thrilled to hear that you found our staff to be courteous and our hotel clean during your stay. Providing exceptional service is our top priority, and we appreciate you taking the time to recognize our efforts. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - Xuất sắc

Joel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy access of the freeway. Rooms arw comfortable and tidy. Good value for the money.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 10/05/2024
Hi Joel,Thank you for your feedback about your recent stay with us. We're delighted to hear that you found our hotel to have easy access to the freeway and that the rooms were comfortable and tidy. Ensuring a comfortable and convenient experience for our guests is important to us, and we're pleased that you found our accommodations to be of good value. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

10/10 - Xuất sắc

Misti

Đi cùng bạn đồng hành
The staff is friendly room is clean and very nice!
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 09/05/2024
Hi Misti,Thank you for sharing your positive feedback about your recent stay with us. We're thrilled to hear that you had a great experience with our friendly staff and that you found your room to be clean and very nice. Providing exceptional service and accommodations is our priority, and we're delighted that we met your expectations during your stay. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

8/10 - Tốt

tarek

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The lady who was serving breakfast was very nice and fruendky. She made waffle for me. Room smells too much of a bleach.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 09/05/2024
Hi Tarek,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you had a positive experience with our breakfast service and that the staff member assisting you was friendly and accommodating. We have taken note of your concern, and we will address this with our housekeeping team to ensure a more pleasant environment for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 - Tồi

Kayla

Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 09/05/2024
Hi Kayla,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A hidden gem. Awesome staff, breakfast, bed, room, on and on. Great place to spend a night or few.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 08/05/2024
Hi David,Thank you for your feedback regarding your recent stay at Sleep Inn Indianapolis East. We are thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and accommodations is our priority, and we're delighted that our staff, breakfast offerings, comfortable beds, and overall room exceeded your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back for another enjoyable stay!

10/10 - Xuất sắc

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 07/05/2024
Hi Paul,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 - Tốt

Emily

Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Emily,We hope you had a pleasant stay at our hotel! If you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns and make your next visit even better. We look forward to welcoming you back soon!

2/10 - Tồi

Rj

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Got charged double. Guy up front just said “put card in “ ignoring me and just treating me like them YouTube Indian scammers…. Tv wasn’t working. Gave me 40$ refund, that somehow charged my card 40$ and he said it takes 3-4 business days with debits cards. Doesn’t make sense at all.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 07/05/2024
Hello Rj, We are sorry for any inconvenience you experienced during your stay with us. We recommend reaching out directly to management for further assistance with any concerns regarding your charges and refunds. Your feedback is valuable, and we appreciate you bringing these matters to our attention so we can continually improve our services.

8/10 - Tốt

Jennie

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and clean!
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 07/05/2024
Hello Jennie,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel nice and clean during your stay. Your satisfaction is important to us, and we appreciate your kind words. If you have any further comments or suggestions, please feel free to contact our management team directly.

2/10 - Tồi

Jonathan

Khách đi công tác
AC was NOT working
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 07/05/2024
Hello Jonathan, We regret to learn about the inconvenience experienced with the AC. Your feedback is valuable and will be shared with the team for improvement. Thank you for bringing this to our attention.

8/10 - Tốt

Han-Heng

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a fair price for a peaceful night. However, the soaps provided were not easy to use, as they were too oily.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 04/05/2024
Hello Han-Heng,We value your feedback regarding your stay with us. We appreciate knowing your thoughts on the provided soaps to improve our guests' experiences. Your input helps us enhance our services for future visitors.

8/10 - Tốt

rachel

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Wasn’t bad
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 03/05/2024
Hi Rachel,We're glad to hear that your stay with us was satisfactory overall. Your feedback is important to us, and we appreciate you sharing your experience. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

4/10 - Kém

Matthew

Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 04/05/2024
Hello Matthew,We appreciate you choosing our hotel for your stay. Please do not hesitate to contact us directly with any further feedback you may have so we can ensure a better experience next time.

10/10 - Xuất sắc

Gerald

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, friendly, quiet.breakfast staff exceptional!
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 03/05/2024
Hi Gerald,We're delighted to hear that you had a positive experience during your stay at Sleep Inn Indianapolis East! We're especially glad to hear that our breakfast staff went above and beyond to make your experience exceptional. Providing excellent service and a comfortable atmosphere for our guests is important to us, and we're thrilled that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another outstanding stay in the future!

10/10 - Xuất sắc

Paul, Huntington

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very satisfied.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relation Management trả lời vào 02/05/2024
Hi Paul,We're thrilled to hear that you were very satisfied with your stay! Ensuring your comfort and satisfaction is our top priority, and we're delighted that we met your expectations. Thank you for choosing to stay at Sleep Inn Indianapolis East, and we look forward to welcoming you back for another enjoyable visit in the future!

10/10 - Xuất sắc

robert

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 30/04/2024
Hi Robert,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

10/10 - Xuất sắc

Beth

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 30/04/2024
Hi Beth,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Sleep Inn Indianapolis East. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 - Xuất sắc

Amy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was helpful at the breakfast and nice for check-in/out.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 30/04/2024
Hi Amy,Thank you for sharing your feedback with us! We're delighted to hear that you had positive interactions with our staff during your stay. Providing friendly and helpful service is a priority for us, and we're glad that our team members at breakfast and during check-in/out made your experience enjoyable. Thank you for choosing Sleep Inn Indianapolis East, and we look forward to welcoming you back again soon!

4/10 - Kém

Lakendra

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 19/05/2024
Hello Lakendra,We're sorry to hear you didn't fully enjoy your stay with us. Your experience is valuable to us, so please reach out to us with any additional feedback you'd like to share. We hope to welcome you back soon for an improved experience.

6/10 - Được

Sophie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 30/04/2024
HI Sophie,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

10/10 - Xuất sắc

William

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This interchange has many hotels, and like a lot of freeway interchange areas a lot of them are, to be kind, rough. This one stands out as a nice hotel in an area where there seems to be a race to the bottom due to the freeway. Visiting from the East you are likely to get a hotel in this area, this is my recommendation. The staff cares and works hard to take care of their guests.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 28/04/2024
Hello William,Thank you for staying at our hotel and for sharing your positive feedback. We're delighted to hear that you found our property to be a standout in the area. Our team takes pride in providing exceptional service to all our guests, and it's rewarding to know that their efforts were appreciated. Should you return to the area, we hope to welcome you back for another pleasant stay.

10/10 - Xuất sắc

Tawfik

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's location is vary convenient.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 28/04/2024
Hello Tawfik,We are pleased to hear that you found our hotel's location convenient for your stay. Our team strives to provide a great experience for all our guests. Should you have any further feedback or questions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

4/10 - Kém

Melanie

Khách đi công tác
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is not in the greatest area. The parking lot smelled like vomit and trash, the Bob Evans in front of it is abandoned, and my room had a lot of nicks and dings in the walls. One of the lamp shades looked like it had been thrown around the room. The sheets had some stains on them, and I was worried about the cleanliness of my room, but the common areas appeared to be clean. The hot water was also not hot some days.
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 23/04/2024
Hi Melanie,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 - Được

richard

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Shabby, not clean, noisy poor service.
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 22/04/2024
Hi Richard,Thank you for your feedback regarding your recent stay at our hotel. Your feedback regarding the cleanliness, noise levels, and service standards is deeply concerning, as it does not align with our commitment to providing exceptional guest experiences. Please know that we take your comments seriously and will address these issues with our team to make immediate improvements. Your comfort and satisfaction are paramount to us, and we regret that we fell short of your expectations on this occasion. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 - Được

Charles

Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 23/04/2024
Hi Charles,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

6/10 - Được

Jesse

Đi theo nhóm, Khách đi công tác
It worked for the night.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 22/04/2024
Hi Jesse,Thank you for your feedback regarding your recent stay at Sleep Inn Indianapolis East. We're pleased to hear that your recent stay worked out for the night. We value your input and strive to continuously enhance our services. We hope to have the opportunity to welcome you back for an even more enjoyable stay.

4/10 - Kém

Tiffany

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 22/04/2024
Hi Tiffany,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 - Tốt

Chris

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 22/04/2024
Hi Chris,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

10/10 - Xuất sắc

Carly

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was very quiet and clean. Check in was fast and easy. Everything went smoothly. Enjoyed our stay!
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 20/04/2024
Hello Carly,We are delighted to hear that you enjoyed your stay with us and found the property to be quiet and clean. Our team works hard to ensure a smooth check-in process for all our guests. Thank you for sharing your positive experience, we hope to welcome you back soon!

10/10 - Xuất sắc

Randall Lee

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good breakfast and staff was personable.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 19/04/2024
Hi Randall,Thank you for your positive feedback about our breakfast and staff! We're delighted to hear that you enjoyed our breakfast offerings and that our team provided personable service during your stay. Ensuring a great start to your day with a delicious breakfast and friendly interactions with our staff is important to us, and we're pleased that we made a positive impression. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

2/10 - Tồi

Eric

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Many aspects of my stay were extremely frustrating and disappointing. No one was there to check me in. I rang the bell twice, no one came. I called their front desk, no one answered or came. As I was calling a second time, someone came. I should not have to call the front desk twice to check in. At check out, it was 4:40am and my Uber was arriving at 4:50am. Breakfast in the lobby was ready and set, I went there and the employee running it said “breakfast only at 5.” I said “my Uber will be here at 4:50” and she said nothing. I thought that meant I couldn’t grab an omelette or coffee or make toast, so I grabbed a tiny packaged muffin that was on the open tray by the fruits and made my way to the door. The employee then very loudly said as I walked out “breakfast starts at 5, you need to learn how to listen.” Extremely rude and unnecessary over a stale muffin the size of a sticky note I took 10 min early. I felt very unwelcome and as if I was a burden to this hotel.
Lưu trú 2 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 18/04/2024
Hi Eric,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 - Được

Jessica

Đi cùng gia đình và trẻ nhỏ
Không thích: Tiện nghi, dịch vụ
Pool didn’t work even tho on site it said it was open but it’s permanently closed
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 18/04/2024
Hi Jessica,We understand that access to the pool is an important feature for our guests, and we regret any disappointment this may have caused. Your feedback is important to us, and we will work to ensure that our website accurately reflects the amenities available at our hotel. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience during your next visit.

10/10 - Xuất sắc

Jacob

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet no security deposits
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 18/04/2024
Hi Jacob,We're glad to hear that you enjoyed a quiet stay with us and that our policy of no security deposits made your experience more convenient. Providing a peaceful and hassle-free environment for our guests is important to us, and we're pleased that we could meet your expectations in this regard. Once again, we appreciate you choosing to stay at Sleep Inn Indianapolis East and hope to have the chance to welcome you back in the future.

8/10 - Tốt

Mokish

Thích: Sạch sẽ, nhân viên & dịch vụ
Good stuff
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Relation Management trả lời vào 16/04/2024
Hi Mokish,Thank you for your positive feedback about our staff. We're delighted to hear that you had a good experience with our team during your stay. Ensuring excellent service is our priority, and we're thrilled that our staff made a positive impression on you. We value your patronage and look forward to welcoming you back for another pleasant stay.