"We absolutely loved our stay at TRS Coral. The property was stunningly beautiful, the staff was kind and accommodating, and we had the best vacation. The only hiccup was reaching our assigned butler at arrival, but once connected through the front desk, communication was seamless.
Our one significant frustration was with the Palladium Travel Club. Before we even reached our room — exhausted from a full day of travel — an agent pulled us aside, showed us a map of the property, and made it feel like a helpful welcome. He then seamlessly transitioned into signing us up for what we didn’t know would be a 3-hour sales presentation the next morning.
We were told we’d receive a free couples massage as a perk for celebrating our 10-year anniversary, and genuinely believed this was a thoughtful gesture from the hotel. That framing was never corrected. The next morning we were taken to breakfast, then toured premium rooms, then brought to an office and pitched a 5–10 year membership.
What made it most frustrating wasn’t the presentation itself — it was the lack of transparency. Had we known upfront this was a timeshare-style sales pitch, we could have made an informed choice. Instead it was disguised as an anniversary perk. It also wasn’t fair to the representative that didn’t know we weren’t informed of the true situation.
For a resort this beautiful with staff this warm, that experience cast an unnecessary shadow over the start of an otherwise wonderful trip."