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Nhận xét về Kings Arms Hotel

2 out of 5
Kings Arms Hotel
King Street, Kyleakin, Isle of Skye, Scotland

Nhận xét

6,2
Đánh giá 10 - Xuất sắc. 66/676 nhận xét" "
Đánh giá 8 - Tốt. 201/676 nhận xét" "
Đánh giá 6 - Được. 212/676 nhận xét" "
Đánh giá 4 - Kém. 128/676 nhận xét" "
Đánh giá 2 - Tồi. 69/676 nhận xét" "

6,8/10

Sạch sẽ

7,0/10

Nhân viên & dịch vụ

6,2/10

Tiện nghi, dịch vụ

5,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Margaret

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good basic hotel with welcoming staff
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Alan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location. Easy to find.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff very pleasant and helpful. We arrived too late for the restaurant but staff recommended the excellent Taste of India restaurant which was about ten minutes walk and open until 11pm. Room was clean and comfortable and although the hotel was really busy there was plenty of food and no queuing at breakfast.
Lưu trú 1 đêm vào Tháng 5, 2024
Kings arms service team trả lời vào 22/05/2024
Dear John , Thanks a lot for staying with kings arms hotel . We have thoroughly enjoyed your presence and it was pleasure serving you . We really hope to welcome you again in future . with best wishes

2/10 - Tồi

Alexandre

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
CET ETABLISSEMENT PROFITE DE SON EMPLACEMENT POUR NE FAIRE AUCUN EFFORT. LE PERSONNEL AU PETIT DEJEUNER FAIT LE MINIMUM. PLUS DE FROMAGE ? CE SONT LES VACANCES. 1 CAFE ? NON. VRAIMENT ALLEZ AILLEURS EN DEHORS DE L ILE DE SKYE. CE SERA MOINS CHER ET VOUS SEREZ MIEUX SERVI. LE RESTAURANT N EST PAS BON. MIROIR CASSE DANS NOTRE CHAMBRE. LES VIS DEPASSAIENT. UNE HONTE. LE PLUS MAUVAIS HOTEL DE TOUTE L'ECOSSE.
Lưu trú 2 đêm vào Tháng 5, 2024
Kings arms service team trả lời vào 22/05/2024
Dear Alexandre , Thanks for staying with kings arms hotel . We are really sorry and sad to hear your experience and assure you customer satisfaction is our top priority . We had noted you did not like service at breakfast , we always have friendly staff nearby and request you to please discuss any issues so they are resolved promptly . Also in relation to mirror we are very sorry , and again request you to please discuss in future any issues and give us chance to resolve them at your satisfaction . We also have passed your feedback to relevant team so we can further improve in our services . Best wishes ,

6/10 - Được

jill

Đi cùng gia đình
Receptionist was very nice and helpful. But hotel is very dated even though we had a room which had been decorated. Needs a water bath mat as bath is very slippery Would rate hotel below average.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

John

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A great hotel on the river bank, beside the Skye Bridge, great food and prices, bonus of a great Scottish breakfast, favourite Island and the drive from Glasgow is pretty spectacular...
Lưu trú 1 đêm vào Tháng 5, 2024
Kings arms service team trả lời vào 09/05/2024
Dear John , Thanks you so much for your lovely review . The team is passing their regards and it was a pleasure serving you at our hotel . We really hope to welcome you again soon . Kindest wishes

6/10 - Được

Saskia

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Rachael

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the area and they allow dogs to stay!
Lưu trú 1 đêm vào Tháng 4, 2024
Kings arms service team trả lời vào 09/05/2024
Dear Rachael , Thanks a lot for staying with kings arms hotel . We are so glad to know about your experience and passed your feedback to team who are very excited and passing their highest regards . We hope to welcome to you soon again with great hospitality and service .Kindest regards

6/10 - Được

Michael

Đi cùng bạn đồng hành
We were turned away for dinner service because a tour bus was coming.
Lưu trú 4 đêm vào Tháng 4, 2024
Kings arms hotel service team trả lời vào 02/05/2024
Dear Michael , Thanks for staying with kings arms hotel . We were pleased to have you here and can see you had issue with reservation of dinner . We are very sorry as that day we were fully booked for bus tours , We know its not a pleasant experience and reallly apologise for the discomfort . We assure you to provide exceptional service in future . Kind regards

6/10 - Được

Chloe

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
historic hotel. mattress was uncomfortably hard and they left a back door open which allowed cigarette smoke smell into the hotel.
Lưu trú 1 đêm vào Tháng 4, 2024
Kings arms service team trả lời vào 04/05/2024
Dear Chloe , Thanks for staying with kings arms hotel . We are very sorry that you had issue with mattress and back door, we have passed your feedback to relevant teams so we can action and improve in future and assure you we take customer concerns very seriously and really look forward to welcome you again soon with great service , Many thanks

6/10 - Được

Karlee

Lưu trú 1 đêm vào Tháng 4, 2024

2/10 - Tồi

Celia

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is very well located,beautiful views of the lake. the windows are tiny, there are no bedside table lamps, the bedroom door had an open space between the door and the floor, we had to put a towel down because it was cold, we runners were very windy and cold, it felt like we were on the street, the trash can in the bathroom had not been cleaned (it had trash from the previous customer). breakfast did not have hot chocolate for children, (the only hot drink options were tea or coffee. There were several people entering the kitchen and replenishing food, some in uniforms, others in coats, we were unable to distinguish who the waiters were .I do not recommend
Lưu trú 1 đêm vào Tháng 4, 2024
Kings arms service team trả lời vào 18/04/2024
Dear Celia , Thanks for staying with Kings arms hotel . We are very sad you had to go through some issues . We assure you guest satisfaction is our top priority and we encourage every guest to discuss any issues with our friendly team so we can resolve them instantly . We have passed your feed back to relevant team so we can further improve and once again sorry about the inconvenience and we really hope you give us another chance so we can show you great hospitality . Kindest regards

6/10 - Được

Cabella

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Basic accommodation, disappointing for the price, but adequate for one night.
Lưu trú 1 đêm vào Tháng 4, 2024
Kings arms service team trả lời vào 18/04/2024
Dear Cabella , Thanks for your review . We are sorry you had not liked the price its some thing which is decided but a lot of market factors as well as expenses . Your comments have been passed to relevant team so we can further improve in our services . Thankyou for staying with us

6/10 - Được

Diana

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Location on the water was great! Convenient to everything in the small town. The hotel is in a heritage building and things are older, floors uneven, hallway carpets stained. However, the bedrooms we had were clean and comfortable. Bathroom was clean. The place had everything we needed for a comfortable and affordable stay.
Lưu trú 1 đêm vào Tháng 3, 2024
Kings Arms Hotel trả lời vào 04/04/2024
Dear Diana , Thanks a lot for your review ,it always helps . We are glad you enjoyed your stay and look forward welcoming you again soon , Many thanks ,Kings arms team

2/10 - Tồi

Elizabeth

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Unfortunately we were very disappointed with our stay. The whole property is badly needing upgrading. The hotel is in a wonderful location but generally it was not very clean and looked very run down. Most of the staff were lacking in any kind of training, knew nothing much about the area and seemed uninterested in their jobs. The exception to this was the young man who greeted us and helped us with our luggage on arrival and when we left. He was very kind and helpful. On the second day we discovered that the room had not been cleaned or fresh towels provided. When asking at reception we were abruptly told that they no longer did housekeeping of the rooms. I pointed out that it still listed housekeeping on the Expedia website but got no reply. We had dinner there the first night and it was very poor. I ordered haddock and chips expecting it to be fresh and delicious. It was obviously frozen, the batter like rubber and the fish looked and tasted unpleasant. The 2 others in the party ordered salmon as it was apparently gluten free but it came smothered in a sauce which had to be scraped off. Service in the bar was very slow despite the bar being almost empty. At breakfast we asked if the crumbs from a previous diner could be removed from the table. The waiter swept them from the table with his hand! A hotel which could have been lovely was very disappointing due to a total lack of efficient and caring management and training.
Lưu trú 2 đêm vào Tháng 10, 2023

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Beautiful little seaside town
Room was adequate, but definitely needs a coat of paint to cover stains on wall. Bed was comfortable. Bathroom new and very clean. The town is small, but beautiful and great to walk around. Restaurant in hotel is mediocre, but not many choices in town. Staff was very friendly.
Lưu trú 1 đêm vào Tháng 9, 2023
Kings arms Hotel trả lời vào 05/10/2023
Hi , Thanks for staying with us , we are glad you had liked staff hospitality and location of our hotel . We are sorry to hear about stains issue and assure you we take this seriously and is passed to our maintenance team who has resolved this . We hope to see you again soon , Kindest regards ,Kings arms hotel

6/10 - Được

Robin

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Scruffy
Scruffy, dated and in need of a total refit/reorganisation. Bathroom had mould on walls.
Lưu trú 2 đêm vào Tháng 10, 2023

6/10 - Được

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ
Viel Geld für wenig Service
Zimmer waren einfach und Betten ziemlich durchgelegen. Eine Reinigung der Zimmer fand trotz 3 Nächten Aufenthalt nicht statt und die Betten wurden auch nicht gemacht. Dafür war der Preis von 120€ zu teuer. Positiv: Kein Aufpreis für Hund
Lưu trú 3 đêm vào Tháng 10, 2023

2/10 - Tồi

Alec

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Heater in room hanging off wall,ŕoom dirty . ext room so Cold slept with clothes on.Disgrace.
Lưu trú 1 đêm vào Tháng 9, 2023
Kings Arms Hotel trả lời vào 05/10/2023
Dear Alec, We are so sorry to hear your experience and assure you cleanliness and hygene is out top priority . we have passed your feedback to relevant team and assure you a pleasant stay next time . Kind regards

4/10 - Kém

Marion

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Needs updating, fresh coat of paint, replace carpeting, remove mold from bathrooms. This hotel was chosen based on location and that was the best feature. Our room was well over 200$ and was a ridiculous price.
Lưu trú 1 đêm vào Tháng 9, 2023

8/10 - Tốt

Edward

Lưu trú 2 đêm vào Tháng 9, 2023

8/10 - Tốt

Sidnei

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good hotel and good restaurant.
Lưu trú 1 đêm vào Tháng 9, 2023
Kings Arms Hotel trả lời vào 05/10/2023
Dear Sidnei , Thanks for staying with us and for your lovely feedback , We look forward to welcome you again in future , Kindest regards

10/10 - Xuất sắc

Caroline

Lưu trú 1 đêm vào Tháng 9, 2023

6/10 - Được

Mara

Lưu trú 1 đêm vào Tháng 9, 2023

2/10 - Tồi

Becki

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I would NOT recommend this hotel, nor would i ever stay there again. It is dirty, staff was rude, (except for the bartender and bar maid, they were great) beds had springs popping into our backs, pillows were flat, window was moldy and unable to open, room was very musty (sent our allergies into overdrive) room rates were crazy expensive for what you're getting.
Lưu trú 2 đêm vào Tháng 9, 2023

2/10 - Tồi

Samantha

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is in need of some serious updating. It is very dated and attempts have been made to give it a facelift but mediocre at best. The beds were uncomfortable and the elevator not working. Receptionist was friendly, wait staff were unprofessional and the food was terrible. Tasteless and over cooked vegetables and breakfast was worse. They cater to coach tours so when we arrived for breakfast there were no plates left. I would not recommend staying here.
Lưu trú 1 đêm vào Tháng 9, 2023

6/10 - Được

Hung Kuen

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There are tours in this hotel everyday so not suitable for individual travelers. No other restaurant in that area if you do not want to eat in the hotel. Easy to walk out to see the sunrise.
Lưu trú 2 đêm vào Tháng 9, 2023

6/10 - Được

Hung Kuen

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Building is a bit old and lack of renovation. Conditions of toilet also not very good.

10/10 - Xuất sắc

Dana

8/10 - Tốt

Sian

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Good value and staff for the area, better than I had expected
Lưu trú 1 đêm vào Tháng 8, 2023

2/10 - Tồi

Benjamin

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stay away. Found BLACK MOLD all over the bathroom and the room window. The room smelled musty. They’re very close to the water so I’m guessing that’s the reason for the moist issues, but good lord, did they even clean the rooms? We found sand in the carpet and the beds. And the “restaurant” food was tasteless and awful. Like they just warmed up frozen dinner in a box. Rate: -5 stars
Lưu trú 1 đêm vào Tháng 9, 2023

8/10 - Tốt

Teri

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice place
We had a very nice stay and luckily Joey helped out ensuring our television was in tip top shape. Many kudos to him!
Lưu trú 1 đêm vào Tháng 9, 2023
Reception trả lời vào 04/09/2023
Thank you for your feedback and your lovely comments, we look forward to welcoming you back in the future.

2/10 - Tồi

Roar

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Don't stay here
Dirty cups in the room upon check-in Dirty towel in the room upon check-in Bath tub wasn’t clean upon check-in Mold on the bath mat, no one removed it Shower head holder broken, no one fixed it Worst mattress I’ve ever slept on Nobody cleaned the room
Lưu trú 2 đêm vào Tháng 8, 2023

4/10 - Kém

DAVID

Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
A three night stay while we toured Skye in this 2 star hotel will be an experience we wont remember fondly for many years to come. Upon arrival at 2.30pm we were made to wait until 3pm to check in.Walking along the passageway to our room on the first floor I noted that the fire doors ( clearly marked keep closed were wedged open and stayed thus for the duration of our stay) I had booked a twin bedded room, which it was but not a lot of room for much else.The bathroom was in dire need of refurbishment, dirty grouting in the shower area,a previous water leak evident in the ceiling,an extractor fan which didn't work and a loose tap on the basin all lowered my opinion of the place. We returned after our first full day of touring to find there had been no cleaning done in our room.On enquiring about this we were informed it was not standard hotel policy to clean room unless specifically asked!! Fresh towels also had to be asked for. Because the hotel caters for large numbers of coach parties you couldn't book a time for dinner untill after 7pm so we ate out.Breakfast was usually fine if you left it till 8.30 ish but they were sometimes slow in replenishing some of the hot dishes. You have to make allowances for new staff learning the trade and the fact it's a 2 star hotel but none of the things I've mentioned are justified.You have been warned!
Lưu trú 3 đêm vào Tháng 8, 2023

8/10 - Tốt

Catherine

Lưu trú 1 đêm vào Tháng 8, 2023
Reception trả lời vào 04/09/2023
Thank you for your feedback, we look forward to welcoming you back in the future.

2/10 - Tồi

Roar

Lưu trú 2 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

Marcin

Lưu trú 1 đêm vào Tháng 8, 2023
Reception trả lời vào 04/09/2023
Thank you for your feedback, we look forward to welcoming you back in the future.

2/10 - Tồi

Patrick

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is the worst place we have stayed for as long as we could remember. All the new reviews have described it pretty well already. Staff is not interested to help you or even give you basic information such as when the room should be ready. The check-in time is 4pm and our room wasn't even ready yet. When the room was finally ready, we headed to our room with our luggage, but we had to skip over dirty bed linen and towels that were thrown in the hallway. The room had 3 single beds, even though we booked for a double and an extra single as it was the last room available. We didn't even bother to ask for another room since we were told it was fully booked -mostly by tour buses. The room was very dated, had black mold in several places. The toilet didn't flush properly. The window was open when we got to the room and cigarette smoke was coming in the room. We closed the window, and it got very stuffy quickly. The carpet was filthy. We were told dinner was fully booked and breakfast was first come first served. Super pricey with zero service. Not worth it!
Lưu trú 1 đêm vào Tháng 8, 2023

8/10 - Tốt

Malcolm

Lưu trú 2 đêm vào Tháng 8, 2023
Reception trả lời vào 04/09/2023
Thank you for your feedback, we look forward to welcoming you back in the future.

4/10 - Kém

MAURIZIO

Lưu trú 1 đêm vào Tháng 8, 2023

2/10 - Tồi

Deanna

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wow - where to start. Pleasant location but this aging property is in serious need of cleaning and repair. Understaffing exacerbates the problems. Our group had 2 rooms and in both cases there was heavy mold in the bathrooms. When we asked management about this they said it couldn't be dealt with as a specialist needed to be brought in. No other rooms were available. Further, ground floor window would not latch and opened freely. When management was asked about this they said it couldn't be fixed that day and gave us cellophane tape to try to seal it. This is a basic safety concern. There was a permanent wet spot on the carpet - wet wen we arrive and wet when we departed. There was black mold along ceiling corners where leakage has been occurring. One room wasn't cleaned at arrival. When management was asked, we had to show pictures of feces remains in the toilet and used coffee supplies before they agreed to have it cleaned. The bar served only beer and one whisky. Hotel was jam packed with tour buses which made the breakfast virtually unaccessible. It spoiled our stay on Skye. A full refund is more than in order. This is by far the worst hotel we have stayed in and not priced accordingly. Stay away - far, far away.
Lưu trú 1 đêm vào Tháng 8, 2023

2/10 - Tồi

M Carmen

Lưu trú 1 đêm vào Tháng 8, 2023

6/10 - Được

María del Mar

Thích: Sạch sẽ
Normal
Todo normal, para pasar una noche de camino es aceptable.
Lưu trú 1 đêm vào Tháng 7, 2023
Reception trả lời vào 04/09/2023
Thank you for your feedback, we look forward to welcoming you back in the future.

2/10 - Tồi

C-G

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Undvik detta hotell!
Här ska du inte boka övernattning. Det var ointresserad personal, smutstigt på rummet, det gick knappt och öppna dörren in i rummet för den slog emot sängen. Man kunde se in på toaletten. Frukosten var den sämsta vi upplevt under alla våra resor. Nästan tomt i alla fat, inga tallrikar, Ointresserad personal. Massor med disk och desstom smaklöst. Bo inte här
Lưu trú 1 đêm vào Tháng 7, 2023

8/10 - Tốt

Alessandro

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Hotel carino. Prezzo terrificantemente alto rispetto alla struttura ed ai servizi offerti.
Lưu trú 2 đêm vào Tháng 7, 2023

2/10 - Tồi

Dennis

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It would take to many words to describe how poor this hotel is. The owners/operators should be ashamed of themselves: This is a disgrace of a hotel. Simply stay alway.
Lưu trú 1 đêm vào Tháng 7, 2023

10/10 - Xuất sắc

Kim

Lưu trú 1 đêm vào Tháng 7, 2023
Reception trả lời vào 04/09/2023
Thank you for your feedback, we look forward to welcoming you back in the future.

6/10 - Được

Kevin

Lưu trú 1 đêm vào Tháng 7, 2023
Reception trả lời vào 04/09/2023
Thank you for your feedback, we look forward to welcoming you back in the future.

2/10 - Tồi

Katherine

Lưu trú 1 đêm vào Tháng 7, 2023

10/10 - Xuất sắc

Maria

Lưu trú 1 đêm vào Tháng 7, 2023
Reception trả lời vào 04/09/2023
Thank you for your feedback, we look forward to welcoming you back in the future.